The truck I returned on time was not checked back in I received a call asking when I would return it after I had already returned it. I have also been charged $80.04 more than what I was supposed to be charged They charged my card for $156 and $80 Ridiculous When I called the lady just kept saying I need to take it up with my bank but you guys uhaul are the ones that overcharged meVanessa V.
Customer Reviews for C74 Storage RV & Office Spaces
(U-Haul Neighborhood Dealer)
Lake Elsinore, CA 92532
Services at this Location:
- Mon–Fri9 am–4:30 pm
- Sat–Sun9 am–2:30 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carlos C.
Easy drop off.Karen F.
Better maintained equipment. Completely smelled like smoke and the back was filthy. Glass and trash everywhere. Was cut picking up the broken glass.Oscar R.
Customer did not leave a comment.Sonya G.
the dolly we rented was not available and when we showed ip at 9:00am to pick up truck the facility was trying to rent our truck to another couple. We had to purchase a dolly at lowes cause there wasn't one available.Brandon W.
Truck had not been washed, there was a coffee cup in one cup holder and change in the other. Don't care for not having a walk around or having a rental agreement in the glove compartment.Russ H.
Customer did not leave a comment.Brian H.
I've rented from U-haul on several occasions but this location was by far and away the best experience I've had with U-haul. If you're in there area I would highly recommend utilizing this specific place.Robert W.
Polite how customer service should beSahara L.
I'm leaving 0.5 miles from C74 store location I booked a 15' truck but Uhaul sent to a different location about 18 miles from my house this truck I have to pay for miles plus gasoline around $6 per gallon so I have to drop down a 10' truck make my moving harder BAD service company if C74 location don't carry the truck all sizes close this location! Don't do service like this Fuck up customersTho N.
The uhaul i ordered was not the one I needed, and when I called I was lied too. Operator said she couldn't do anything and didn't try to help at all.Henry S.
Customer did not leave a comment.AMANDA L.
Customer did not leave a comment.Betty W.
Customer did not leave a comment.Rishona R.
Improve customer service skills communication poor rude disrespectful down right out rude!!!!! First time there bad impression new location won't be receiving my business or any recommendationsERIC K.
The price on this receipt is not what I payed, They took 76 Dollars off my credit card, The Van had no gas it was on empty when I received it.JACQUELINE R.
I would like to see a person, when i picked up my truck i got 42 moving blankets i ordered 48 i don't know if that is logged on my order, i don't want to be charged for the 6 blankets i didn't receiveMARK M.
Customer did not leave a comment.julie M.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Alberto G.
Customer did not leave a comment.Juan C.
No problems the drop off location.Vincent M.
Very professional, patient and informative. I highly recommend them. The truck ran perfect. Very smooth processDebra P.
Had issues with the online app, kept freezing up while trying to use. I understand the social distancing but when you only have one customer at location why not open the store? Have used uhaul in the past with zero issues.BENJAMIN L.
Make sure the truck is roadworthy!!!! Not only did the truck breakdown on me several times, it was reported not not running right three weeks prior!Robert L.
Customer did not leave a comment.RAYMOND D.
Customer did not leave a comment.Peter M.
Keep up the good workYanet G.
Customer did not leave a comment.Elisa R.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Yasmine N.
Customer did not leave a comment.Steven R.
Just I want said thanks for this opportunity And keep doing thisMario G.
Customer did not leave a comment.Andy D.
Nothing. It was a pleasurable experience.Carol S.
Customer did not leave a comment.RONI W.
This was one of the friendliest and most professional truck rental/storage sites I have ever been to.Paul R.
Customer did not leave a comment.Jodie T.
U-haul truck guy was very slow to respond initially but finally did...gladys P.
Customer did not leave a comment.John G.
Customer did not leave a comment.Nathanael D.
Customer did not leave a comment.Adrian C.
Great customer service from the gentleman and young lady that helped us out.rosalyn C.
Customer did not leave a comment.Ronald B.
Fuel level was not correct on the contract, causing me to call back and ask for an adjustment. When I turned in the truck, I was still charged for the amount on the contract instead of the adjusted amount. This same thing happened to my daughter the last time I rented a van for her. She was charged twice and the fuel amount was more than the contract stated. The vehicle was empty and she needed to fuel it up to use it.Ralph W.
Not free ...they didnt have large storage unit I wanted so i got put into 3 smaller units ... What a joke ...I can not even acesss my business equipment to do my jobs since I guess I didnt return a phone call from Kim in the office she took it apon herself to lock us out of units and gate code with no notification... I am about ready to get a attorney to handle this vendictful non- professional employee that over stepped her authority at her J.O.B.. Owner C74 will hear from us already had to involve District Manager to remove "red flag" do not rent she put in place on me since I didnt go to C74 at 8.30 to extend uhaul ...Two thumbs down!!!!Shane F.
Customer did not leave a comment.Nancy K.
Customer did not leave a comment.Joseph L V.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Dani N.
Customer did not leave a comment.Wiliey F.
Free Kale shakes with ginger root, apple and garbonzo beans??just kidding... great staff and facility!!!bernie W.
My uhaul was pushed back from 7:00 am pickup to 10:45 am. I lost some help that I had moving because I was informed of the schedule change the day prior to my move by uhaul. The website should not have the option to reserve a uhaul for a time that they will not have said uhaul at the location. Furthermore, I was not notified of an address change to pickup the uhaul. I reserved the uhaul in Lake Elsinore and when I went to pick up the truck, was told that it was at a uhaul in Perris, CA. Fortunately I was upgraded to a bigger uhaul for my trouble and was able to pick it up at the location I reserved it at thanks to Maisie. Good grief.
Customer did not leave a comment.Deric K.
Customer did not leave a comment.Joe G.
Customer did not leave a comment.Steve C.
Didn't have the keys when I went to pick them up around the cup holder was sticky and verbally told me they would waive the 20 dollar fee but didn'tMartin V.
Customer did not leave a comment.evelyn A.
Excellent Customer Service!Deborah N.
Customer did not leave a comment.Todd F.
The truck had no gas in it. So the employee had to go to the gas station, fill up the two gallon gas can, then come back and fill it up. It cost me an extra 45 minutes in in labor cost. Not to mention, I had to return it to the same location which was an extra 20 miles when a UHaul was two miles from my destination point. I spent $50 in gas which didn't even get it midway in the red. So after my first round trip of 40 miles, I had to spend another $100 to get it half way point. So not to happy I only get $30 back for gas refund. The air conditioning would turn on and off by itself, the lights in the back cab stopped working, and the middle seat would not go down. Worst UHaul experience but at least the employees were nice.Paul V.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.Tessie S.
Great new location with new equipment.Mitchell H.
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