Customer did not leave a comment.Floyd E.
Customer Reviews for Cajun Hardware Inc
(U-Haul Neighborhood Dealer)
Kaplan, LA 70548
Services at this Location:
- Mon-Fri: 8 am - 4:30 pm
- Sat: 7:30 am - 12 pm
- Sun: Closed
Special Operating Hours
- 8/7/2021 - 8/21/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.ROBERT L. E.
Customer did not leave a comment.brandy S.
Customer did not leave a comment.Luke G.
The lights were apparently clear taped on and flew off Driving to get the car before I loaded the trailer. I had to stop and buy towing lightsSAM B.
The representative were very professional and great customer service!!Larry C.
Customer did not leave a comment.darnelle M.
They do an awesome job! We have rented from this location 3 times in 3 weeks and they are always polite, and on top of things. Great job!! GreatStephen S.
This was the second trailer I've used from uhaul and had a blowout On each one the first one delayed my trip 4 hours and this time I was charged for the blow out which is complete non sinceKeith G.
Customer did not leave a comment.RENEE R.
Customer did not leave a comment.Alyssa N.
Customer did not leave a comment.Bethany M.
I had to drive 20 miles to pick up the truck . Every time I schedule in Lafayette the size is not available. 20 miles to pick up a vehicle is ridiculousShirley S.
Mistakenly assumed that equipment dolly came with rental of vehicle but when asked if there was one none were available. I think that when you rent they should go over everything that is available and not assume that we know this because this was the first time renting for us. Otherwise they were nice and friendlycheryl T.
Customer did not leave a comment.terry W.
Customer did not leave a comment.patrick B.
Customer did not leave a comment.Tre B.
Customer did not leave a comment.RENEE R.
Customer did not leave a comment.joe W.
Customer did not leave a comment.Jeremy F.
Loved the service at my local Uhaul pickup. Only gripe would be because there was a period of a week where we didn't know where the truck would be located and we were on a strict schedule for time. Also, the app kept insisting that we had to go pick it up in a town pretty far and out of our way even after I reserved the truck at the location closest to me.Grant D.
Customer did not leave a comment.Troy M.
Close the location in ABBEVILLE,la. The guy Mr.Craig is very rude close the store before closing time . I had to run across town to another location. I was scheduled to pick up at 11 he close before 11:30 which was closing time. He hung up the phone twice I beg him to rent me the uhaul as was scheduled. He don't have great customer service skills at all. He need to be fired immediately. Mean old man , what he done was unacceptable to a me. I drove 35 mins to get to him then another 20 mins to the Kaplan location. His word was he had a wedding to go to he closing early. Thank youKHALIL J.
Quick easy pick up No issues Friendly helpful serviceBob L.
Customer did not leave a comment.Candy L.
Everything was perfect, great friendly helpful service. And I was in and out of there in no time, no long waiting lines!!! The unit was very clean.Devan D.
Please explain drop off policy. I left it at the storage facility that handles u haul after hours and called them when they opened and was told that I should have left the contract in a drop box.REMONIA C.
Customer did not leave a comment.Roma S.
Not a thing. Donna was super nice & I appreciated all her help.pam C.
They went out to the trailer to help me with a lock for trailer and hitch. Very personable.jacob F.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Racheal G.
I've never been so disappointed with an equipment rental in my life. I made an appointment for a trailer. It wasn't there at the time. I made a reservation because it was a time sensitive engagement. After waiting an extra ten minutes I was told I had to travel a half an hour away. I was also told I'd receive a $50 voucher. I travelled and it took a other 30+ min for the employee to get me the rental, I paid cash and never received the voucher. Then when I go to return it they aren't open 40 MINUTES after their posted store hours and I have to go in through the employee entrance to be told I'm not getting any money back. I will never use uhaul again and warn anyone else that relying on them is a mistake.STEVEN B.
Customer did not leave a comment.TROY M.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.kimberly S.
Customer did not leave a comment.Marklin J M.
best yetMICHAEL G.
Go U haulWarren W.
Customer did not leave a comment.Blake W.
Customer did not leave a comment.de P.
Customer did not leave a comment.johnathan A.
Nothing! Mrs. Donna handled everything perfect for us. I would highly recommend renting from Cajun Hardware. The service she extended to us was 10 out of 10. Excellent customer service. Will never rent a u-haul again without calling Cajun Hardware first.Rhonda C.
Greatest customer service ever!!Kermit A.
Customer did not leave a comment.ricky H.
Customer did not leave a comment.John C.
Customer did not leave a comment.ADAM T.
Nothing great serviceGARRY M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.daleand M.
For the next customer, you can actually call them and tell them that their reservation has changed and that the only trailer is 45 miles away! I was less than pleased when I arrived in Lafayette (25 mile drive) to pick up my RESERVED trailer to only find there was no trailer. I finally hooked up to a trailer after 1200N, which was the exact time I was supposed to be arriving at my location to meet others. This little blip in the system cost three people time and money!NIELL I.
Customer did not leave a comment.BRANT A.
Customer did not leave a comment.COURTNEY H.
Customer did not leave a comment.CHRISTIE B.
Nothing I even had help with assembly... awesome job in Kaplan laMARKESHA P.
Customer did not leave a comment.Bryce Q.
Truck was clean. Nice ride.VICKIE N.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.JD H.
Customer did not leave a comment.KEVIN P.
Everything was fine.Edward F. L.
The U-Haul truck was dirty due to ashes all over the dashboard and seats and cigarette butts in the ash tray. My husband and I are not smokers and found this displeasing. The vehicle smelled like smoke and had to be aired out by us. I suggest cleaning the U-Hauls before giving them to new renting customers. The personnel at this location were extremely nice and very helpful, which made the dirty U-Haul tolerable.JOHN L.
Customer did not leave a comment.lana N.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.NOEYSHLA L.
Customer did not leave a comment.TERRY Z.
Customer did not leave a comment.Pat H.
Customer did not leave a comment.SPENCE D.
Customer did not leave a comment.STEVE L.
Customer did not leave a comment.LEEEWARD T.
Customer did not leave a comment.Tammie F.
Customer did not leave a comment.DWAYNE B.
Customer did not leave a comment.Dustin G.
Nothing, Ross Comeaux was very helpful.ROBERT M.
Customer did not leave a comment.Robby G.
totally satisfied.MARY JO C.
Customer did not leave a comment.Stan G.
The A/C did not work on the truck and I had originally asked for a truck in Lafayette. Kaplan is approximately 30 miles away; it was rather inconvenient.BILL S.
Customer did not leave a comment.RANDY H.
Customer did not leave a comment.Norma T.
the location was nice, but out of the way. I called the 800 number and then 2 different locations called me to arrange my rental. The first one was close, the second 30 miles away. Apparently, the first rental was given to someone else so I had to drive an extra 30 miles out of my way. It added over an hour to my already exhausting trip.ANDIE L.
When we opened the back of the truck it was full of dirt clumps and very dirty. We had to put blankets down after we swept to put furniture in it. Other than that no troublesBRIAN B.
They were knowledgeable and very sensitive to my needs!LISA P.
Customer did not leave a comment.JASCKIE G.
Customer did not leave a comment.jeptha M.
Customer did not leave a comment.JINLING X.
Went above board to be sure I was satisfied. There was a difference in the online quoted price and the price at pickup. They honored the original quote even though they weren't the original dealer requested. Would use them again.LYLE J.
Insure that the equipment work correctly before renting out.Robert N.