Customer did not leave a comment.
Rebecca D
Customer Reviews for Calvin Allen Saddlery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement necessary. This experience was outstanding.
Robert FWe only used the trailer for a few hours. We decided to go ahead and return the trailer early so we wouldn't have to park it in the street overnight. I had trouble with the QR code return process so I called the phone number I used when reserving the trailer. I was told, “No problem we have cameras, I can see you've returned it.” Received my bill and was charged an extra $20 for an “after-hours return”. We were told we could return anytime within 24 hours”. I feel like customers need to be made aware of these fees without having to read a thousand-word contract. When I called the store to inquire about this fee the young lady was rude and said “I went out of my way to help you”. She did nothing other than rent us the trailer, which is what she is in business to do. I would never rent a U-Haul from this location, nor enter the business for any reason.
Carma fRepair the equipment
James RNone. The staff was very helpful.
Mark KFriendly staff. Easy and convenient
Grey G