The rating I give UHaul is -1, extremely poor. First I was told to drop off at Billy's Imports but when I arrived they told me they don't handle UHaul rentals. Then your call center told me I had to drive 30 miles away to return the equipment even though I was already at another UHaul location. This was totally unacceptable. I will not ever rent from UHaul again.DAVID H.
Customer Reviews for Candler Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was smooth with no hiccups or hassles.Evelyn C.
Allow easterly locations/ non service centers to mark previous damage before leaving lot. Large fresh scrape down side of vehicle was not marked. Vehicle damage report link expired before I even left the lot!DAVID A.
He could not complete the return process because I did not return the blankets that i did not pick up. He had to call Justin to see what to do. The person working the return location could not issue a refund which was NOT what I was told by the online Uhaul person when I could not get the blakets I had reserved. He was helpful to call his regional manager Justin to work it out. I was told he would work it out but no confirmation. I called Uhaul 1800# to talk with someone again. Spent 1 our on hold. Called back again and spend 1 hour on hold. Each time the rep said they could not help me but would follow up with Justin. That was on Aug 6. Refund on Sept 20. To spend hours on a call for a $20 refund is not good service. My time is valuable and to waste that time is such poor service. Uhaul experience did not meet expectations. Not the locations fault. Uhaul customer service should have authority to resolve some of these issues.Jeff N.
Friendly and efficient.Angela B.
Customer did not leave a comment.ROGER C.
New vendor location. Not manned 7 days a week. Had problems with locks. They didn't get the right reservation, missing dolly. No info on performing pre inspection. Gas gauge was at 1/8 versus 1/4. Had to travel additional 30 minutes to get to location. Had 1 delay due to location and administrative issues. I was not given the proper mileage.JAMESLEE S.
I returned the equipment after hours but there is no key drop box have to go back and return it agin the following morningSamuel B.
Customer did not leave a comment.Johathan E.
Customer did not leave a comment.John H.
Great help and friendlyRONNIE W.