Customer did not leave a comment.ted P.
Customer Reviews for Candlewood Valley Motors LLC
(U-Haul Neighborhood Dealer)
New Milford, CT 06776
Services at this Location:
- Mon-Fri: 7:30 am - 4:30 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/1/2022: 8:00 am - 2:00 pm
- 7/2/2022 - 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. Will definitely use Candlewood Valley Motors againLAWRENCE A.
Easy transaction, there was a tail light out but was repaired while I waited.Steven C.
smooth experiencewaverly K.
Roberta was very accommodating and easy to talk to.GARY B.
Very helpful in the hookup .Drop off more difficult because of configuration of the parking lot.Stephen W.
Customer did not leave a comment.Daryl B.
The back of the trailer had a small amount of ingrained dirt from old rentals or from the trailer sitting under the trees. Not a problem for me though.Matthew L.
People were nice/polite and the facility is fine. I always get the feel here that they are a repair/car lot first and U-Haul is not priority so I ended up waiting for quite a while for someone to meet me in the lot after I told them I was there.Brad S.
I found them very accommodating even after I arrived just before closing due to an accident & traffic backupsLynn B.
The location and the local people are great! Uhaul overall as a company is not!Alex S.
Customer did not leave a comment.JOHN B.
Trailer was leaking water from the up right front corner , already told one of U-Haul membersErnani I.
Everyone was polite and friendly, just seemed understaffed. I had to wait about 20min because there was only one person helping multiple people. Otherwise fine.Brad S.
It was a pleasure to do business with you.Van was clean and had no trouble with using it,you made this simple and easy to use the u-haul . I am sure we will use it again in the future. I sincerely would recommend your company to a friend.carol S.
Customer service was excellentpamela T.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.kevin S.
Customer did not leave a comment.Arthur M.
Great staff, very helpful!William N G.
It was OK, I waited a while to check out but they were nice enough. Place is pretty crowded with other vehicles.ALAN P.
Customer did not leave a comment.CARMIN C.
Good customer serviceMARIO R.
Customer did not leave a comment.ALFRED C.
Customer did not leave a comment.ROBERT B.
mileage price is surprisingly highMark R.
Mike was very courteous and efficient. I appreciated his fairness in explaining the rate and when I got my final bill it was exactly as he had presented it. Highly recommend this location for truck rental!WILLIAM C.
I dropped off when they were closed, so no contact.Kristin D.
Excellent ServicesPHILIP B.
had problems using the smartphone for the rental pickup â€¦.. it kept not responding and kicking me back to start over â€¦.. rental agent was extremely helpful getting me on the road quickly â€¦.. she was greatDouglas H.
Customer did not leave a comment.Walter J.
Customer did not leave a comment.James M.
Customer did not leave a comment.David L.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.TIMOTHY P.
This was not only my first experience renting a U-Haul product (in this case a trailer) but also my first experience with Candlewood Valley Motors. I can honestly say both experiences were outstanding. The price was right and the trailer fit my needs perfectly, but more importantly the gentlemen at Candlewood went above and beyond. Sincere thanks and I strongly recommend them to others.MICHAEL V.
Customer did not leave a comment.JAMES K.
Easy pick up. Great staff!ROBERT FRANCIS F.
Customer did not leave a comment.PAUL B.
11/10ZACHARYMAXWELL R Z.
Customer did not leave a comment.FRANK S.
Customer did not leave a comment.VINCENT S.
I like how easy the APP made this experience. The â€œdealerâ€ reviewed everything on his computer and then noticed that I needed to provide an emergency contact when I was in person at the rental location. I wish the APP would do the check and let both me and the dealer know everything was complete and ready to go.SCOTT M.
Customer did not leave a comment.MICHAEL P.
Not a Thing Great Experience.ANTONIO A.
Customer did not leave a comment.MICHAEL P.
The truck I borrowed did get the job done, but if that was My car I would have taken it immediately to get the transmission checked. I returned the truck after hours, and moving is a busy time, so I regret that I did not have time to advise the staff at the location that the truck I borrowed needs to be looked at.Elaine M.
Customer did not leave a comment.SAVANNAHLEIGH H.
Nothing. Everything was perfect and easy. Pick up, return. It was in good condition. Most especially, the woman who helped us, Ronda, was wonderful, informative, helpful, and she is an employee you want to keep! We would totally rent from here again if the need arises.Adele C.
It was quick and easy!MICHELE R.
no improvement, the location was a small combintaion repair facility and uhaul rep.DENNIS B.
Customer did not leave a comment.Henry B.
Customer did not leave a comment.SHERRY A.
Customer did not leave a comment.Paulette C.
While he pick up location was great, your U-Haul App is non functional. When the vehicle was returned numerous attempts were made to upload photos and complete the process with the app. It didn't work. Very disappointingPaul G.
The customer service was great. The appearance and condition of the truck looked fine. The transmission was so horrible that the entire drive was frightening.Joy S.
Quick and easy customer service from pick up to drop off. I will definitely rent from Candlewood Valley again.COREY P.
Customer did not leave a comment.JONATHAN G.
Customer did not leave a comment.Kristian S.
I do think that all the several Uhaul rentals I have used recently are overly expensive!!!!KENNETH S.
The truck was not swept out when I received it....I had to clean it out before I started using it. I had to call the main uhaul numbers to confirm whether a 2 day rental was on a 24 hour clock vs calendar day. The person assisting me wasn't sure but she 'thought' it was 24 hours. This is something that the staff should know or be able to look up. The return to address was sent to me on Saturday and was an hour in the wrong direction from where I took the rental. When I called the main number and asked about changing the return location, they indicated I could use the mobile app to do this and you cannot do that in the mobile app. I finally got it changed but took 2 calls.GEORGE R.
Customer did not leave a comment.James A.
Customer did not leave a comment.daniel B.
Customer did not leave a comment.LIBA F.
The return location was a VERY busy car repair shop right off Rt. 202 in New Milford Ct. It made it difficult to drop the flat bed off. Guessing it was because it was the end of the day, and LOTS of customers were picking up cars.JAMES M.
Customer did not leave a comment.Christopher B.
Great service; easy to work with Candlewood Valley MotorsPETER D.
Customer did not leave a comment.Bear V.
Customer did not leave a comment.JEREMYE H.
Charge less for mileagecarla P.
Friendly and competent. Everything was perfect.Gregory I.
Ensure equipment is available that is ordered to prevent injuries! I was incredibly unsatisfied with my rental, I never would have went through UHaul!Anthony P.
Customer did not leave a comment.Kham C.
Customer did not leave a comment.EDUARD H.
Customer did not leave a comment.James T.
Customer did not leave a comment.KYLE H.
Customer did not leave a comment.EDWINR S.
Rented a van to pick up a ping pong table in Danbury. Check in was quick and easy and the van was clean. I brought it back after hours so had to complete the return online using my phone or pay a $20 service fee. Only took a few minutes, had to enter the mileage and all that as well as take pictures of the inside. Overall a good experience and would use this location again.Amanda G.
Customer did not leave a comment.Karen S.
wAS NOT TOLD THE ONLY WAY i COULD TURN IN THE TRAILER WAS BY PHONE WHICH i DID NOT HAVE WITH ME & TAKING A PICTURE AT THE LOCATION. nO UHAUL AGENTS WERE ON DUTY OVER THE WEEKEND. tOLD CUSTOMER SERVICE ABOUT MY PROBLEM AFTER BEING ON HOLD FOR 32 MINUTES BUT THEY COULD NOT CLOSE OUT THE RENTAL FOR MEWHEN i HAD TURNED IT IN ON DAY 2. 4 EXTRA DAYS WERE ADDED ON BECAUSE OF THE DELAY IN GETTING THE TRAILER WHICH WERE NOT NEEDED EXTENDING THE RENTAL UNTIL THE NEXT TUESDAY. fINALLY ON DAY 5 THE AGENT WOKE UP 45 MINUTES BEFORE TIME RAN OUT & LOGGED THE TRAILER IN. THEY THEN DECIDED TO CHARGE ME $57 FOR AN EXTRA DAYS RENTAL WHICH I JUST DISCOVERED ON MY CREDIT CARD BILL. aFTER HOLDING FOR 27 MINUTES FOR CUSTOMER SERVICE I AM NOW WAITING TO GET THAT CHARGE REIMBURSED. THE OTHER THING THAT NEEDS ATTENTION IS YOUR LOUSY COMPUTER PROGRAM WHICH DOES NOT SAVE YOUR INFORMATION WHEN YOU TRY TO LOG IN-JUST A WASTE OF TIME.richard H.
Customer did not leave a comment.bob D.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Kathleen W.
Customer did not leave a comment.KATHLEEN W.
Customer did not leave a comment.Lorenzo P.
Customer did not leave a comment.VICTORIA P.
No comments, I was very satisfied with the serviceMARIO R.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.david Z.
Customer did not leave a comment.BARBARA C.
Great overall service. Keep up the great work!Eric B.
truck leaked driver got soaked and had items in the back ruined because of leakagejudy C.
These guys really went the extra mile. My light kit wasn't working. Apparently, a fuse was missing. They helped diagnose and correct this problem instead of just sending me on my way.JUDAH H.
Customer did not leave a comment.Charles P.
Being that I am anal with record keeping, I wish that Candlewood, in some fashion, indicated on my contract that the trailer was returned in good condition.WILLIAM S.
Customer did not leave a comment.DONALD M.
I had ordered blankets and they were not in the truck -- this is really my only complaint. Everything else went perfectly.Timothy S.
The trailer wiring was in terrible shape. The lights failed on me on the way back. I tried to fix the wiring where the wires had disconnected, but they were so short it was impossible.Charles P.
Customer did not leave a comment.ronald W.