Customer Reviews for C&M Vickers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of C&M Vickers

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ROBERT R. on

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After hours drop off.

Michael K. on

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Customer did not leave a comment.

Gayle M. on

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Did 24 hour drop off, so no staff on site.

Justin H. on

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Carla Y. on

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Patricia F. on

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I requested to pick up the equipment at one of the 4 locations in Leavenworth KS. Instead we had to drive 40 minutes to Tonganoxie.

Audrey S. on

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The location is a dirty machine shop with hoards lining the walls. The front "office" also had the door wide open with wasps flying in and out.

William S. on

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Only issue felt was the truck seemed to have a transmission problem, wasn’t shifting normal. But it got me to my destination.

John B. on

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None

Nicholas S. on

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I reserved online, but the trailer was not available at the location I submitted online. Wasted trip. Had to drive 30 minutes to another locations.

Kendra S. on

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Amie A. on

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NONE N. on

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Lavicia H. on

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It seemed as if the guy tried to get over on me. He tried to make me pay double amount that was on reservation he couldn't tell me why. When I began to call customer service he quoted me a cheaper price. I had a different drop off location close to my home he changed the drop off back to his location and told me the cost would be more for one way rental. That doesn't make sense. There were no changes in reservation from when I reserved it and when I went to pick the truck up. So why would his system have a totally different price for me to pay, double price at that. I've rented uhauls before and never experienced anything like this.

PAT C. on

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dillon S. on

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Michael F. on

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Sally V. on

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gr8

Mark P. on

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David N. on

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Sydney D. on

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Sally V. on

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Good experience

Michael B. on

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Jeffrey B. on

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MARVIN G. on

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Nothing/they are very prompt and courteous they get you in and out pretty quick. ????

aaron A. on

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Steven H. on

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The place looked more like a junk yard office.

Walter R. on

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aaron A. on

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Great job.

eddie A. on

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Martin T. on

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The trailer was fine but being informed at the last minute that I had to drive 30 miles out of my way to pick the trailer up at a different location than I had requested on my reservation was highly irritating. I will not do business with Uhaul again.

Laura S. on

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aaron A. on

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No one there I guess after hours!

JOSEPH B. on

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I dropped the truck & auto transport off after business hours, so I have no input regarding staff or location.

Joseph L. on

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Location was way out of the way and the people dealing with U-Haul didn't know what they were doing.

Mark S. on

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Diane T. on

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Very friendly and easy to work with. Would rent from them again.

Rick P. on

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Brett W. on

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Charles B. on

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I have had success using this facility for my needs. Just rented two trucks recently within the last two weeks.

Lisa W. on

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The passenger break/blinker light did not work

Matt C. on

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I made my reservation by phone with uhaul customer service. I wanted the dolly for $7 a day, the customer service person said that this location only had appliance Dolly’s available. So he said you can use the appliance dolly for $7 a day. I was charged $20 a day instead. The guy who worked at the uhaul location, did not do a walk through of the vehicle, didn’t verify gas or mileage. I have rented from uhaul several times before and they have always done this. I had to cut rope out of the inside of the back of the truck, which was left over from the last mover that used this truck. Then we never spoke about insurance and he charged me $28 at checkout for the insurance which I never wanted. The whole experience was horrible. And from now on I will use budget.

Matt B. on

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Great customer service easy to find

KELLY B. on

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Great bunch of guys! Enjoy doing business with them.

Jason B. on

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Clyde S. on

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Drew G. on

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Not a thing. I arrived at this location and the phone lines were down. AT&T was outside working on the problem. Apparently it’s been a few days since they had a working phone line. They can’t conduct any business without that luxury. Well after hearing that my car was broke down in the middle of a field and no other uhaul could help me out. The old man that has kept his doors open for 40 plus years reached out to the field manager Jeremy. Jeremy took the time out of his day to pull over off the highway and do the transaction over the phone with me.you guys should be proud of not only the two amazing staff members but the fact that uhaul as a company is lucky enough to be privileged enough to store the trucks at such a cool shop. I’m a younger guy and Walking into his shop gave me a taste of what America used to be like. Just a few old men in an old garage working their tail off and having a blast doing so. He gave me a little idea of how things used to be before large corporations and out of towners came to these small towns and took those dreams away from the people who worked so hard for everything they had... seriously uhaul you have something special at that location and I’m challenging you to show your respect to one of the last remaining good ol family ran business our country has

william T. on

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Lee K. on

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leisa W. on

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Scott K. on

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I was told when i called it was $29.95 but was charged $39.95 on the paperwork. The mileage is correct but was also charged $14.00 and nit sure what that extra charge was for. Truck was ck2ean and ready when I got there though so was good.

Mary Ann A. on

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Everything went great!

Donald F. on

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I reserved a 10 foot truck, all that was available was a 15. They didn't upcharge me which was great. But they did charge 45 dollars for a safemove policy that I didn't ask for and was not told that I was being charged for that until after I had already paid. When I said I didn't order that he told me it was to late. Not acceptable!

Howard B. on

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trevor J. on

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Convenient to my home location was truly remarkable.

Theresa S. on

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JEFFREY F. on

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Peggy M. on

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Thomas T. on

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This was not the location for pick up that had been confirmed in a previous email and because it was a distance out of my way, I was charged for extra mileage.

Al T. on

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Christopher S. on

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Thomas W. on

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lindsey H. on

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kayla T. on

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Megan W. on

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Very friendly people but the facility was dirty and very small.

Dan G. on

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The vehicle I used was in great condition, drove well, wipers blades worked very well. Calvin is a very nice person to deal with and I had no issues.

Jeff G. on

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ROD S. on

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Sergio M. on

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Good old great people, nothing fancy just quality service

ROD S. on

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Leslie B. on

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Phillip R. on

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natalyn E. on

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Kevin B. on

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Thomas G. on

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Patricia F. on

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Individual informed the customer that he usually charges for blankets not being folded when returned?? Suggestion is to inform customer when renting the blanket that they needed to be folded. Perhaps he could of asked customer to fold them instead of making this comment to customer, "you know I usually charge when they don't bring the blankets back folded. "

Lemapu L. on

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This place was filthy with cobwebs and dirt all over. Disgusting. Though the man helping us was nice, it took 20 minutes to process payment. I handed him my credit card and ID at the beginning and when he went through it at the end, he said he thought I was paying cash. Then, it took him several attempts to get to the screen to where he could input my credit card info.

Jacqueline H. on

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Very nice and helpful!

Traci D. on

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Patricia F. on

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STACEY F. on

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BILL S. on

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douglas R. on

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Gregory M. on

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While the pick up location is only preferred, uhaul needs to do a better job of making sure equipment is where and when it is supposed to be. My pickup location changed 3 times delaying my pickup and my trip. I had to travel an additional 30 miles to pick up my equipment.

Daniel H. on

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gordon C. on

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troy P. on

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warren S. on

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joel R. on

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Kris B. on

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The truck we rented needs brake and suspension work badly. Otherwise everything was fine.

Arlan A. on

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Kamie W. on

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jeremy W. on

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William L. on

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DANIEL H. on

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Great customer service!

LOREN L. on

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JOSEPH K. on

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Jamie J. on

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FLOYD B. on

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TODD AND BARBA M. on

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