Customer Reviews for Caney Creek Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Caney Creek Self Storage

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GEORGE W. on

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Was told I had to hook up trailer myself and had to ask for help to have trailer moved just so I could back up to the trailer. A bit difficult for a 63 year old.

jon S. on

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Daniel M. on

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Michael J. on

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You shouldn’t make customers pay $90 for a tire that didn't make it 2 miles before blowing out, my personal tire that I let you keep did the job yours couldn’t do. I'll use Penske for now on.

Carl S. on

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Dont charge a full 24 rent on some one who only had it two of three hour .Is a rip off you should charge half only not full price.

Daniel M. on

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Stan D. on

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ALL IS WELL DONE

Erik S. on

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Amber Y. on

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Robert B. on

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the truck was the biggest piece of junk. it looked nice but had zero power empty or loaded. I've driven trucks made like that before with gas engines and they were way more powerful. The suspension on that truck was horrible.It felt like i was driving a freight train welded to axles with no suspension driving down busted tracks.

Brad S. on

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Great customer experience. Superior customer service. Only downside was that you only had one associate on duty, resulting in longer than normal wait time. Give your people more help!

Dennis B. on

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They were closed, just dropped of the truck.

Tara M. on

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Great customer service!

Donald B. on

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Alma P. on

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MICHAEL A. on

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Great customer service!

Judith G. on

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This location was not open at drop off time, was asked to leave the u-haul and car hauler on parking lot and put keys in drop box

Cayden C. on

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Open when you are supposed to be open.

milton H. on

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Customer did not leave a comment.

Jony W. on

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The only employee there was EXCELLENT in providing customer service. However, the problem was that she was the only employee. This place was seriously understaffed. I do not remember her name as I misplaced where I wrote it, but she deserves recognition for her help. But it is a shame that she did not have help.

Misty D. on

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Customer did not leave a comment.

Terrel T. on

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Nothing to improve on. This was my second time doing business at this location and both times the service was excellent. Will be doing business there again in the future if/when the time is needed.

Daniel P. on

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Excellent facility will rent from here again!

cody L. on

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Donald S. on

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The location and truck were fine but the guy handling the rental contract was horrible. He was rude and obnoxious. I requested the truck for 2 days. He wrote the contract for 1 then couldn’t understand why I wanted it corrected.

crystal S. on

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DANILE L. on

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allen S. on

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The truck had no AC and the head lights were not working. When we tried to call them back about it they did not answer the phone. Took to the main Uhaul in Kingwood and they helped us out.

Steven C. on

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Great customer service! Very friendly staff.

Robin T. on

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george S. on

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The inside of the trailer had not been cleaned. The staff gave no help in even hooking up or unhooking the equipment. The male employee came out after I got it unhooked and I called out to him twice with no response. I was told about where the trailer was and to go get it and do an inspection of it. I guess things have changed since I had an outlet in San Antonio and an uncle had one in Ala for around 15+ years. I tried to get the trailer at a company outlet but they didn’t have the size needed and found this one. I walked in and told them I was there to pick up a reserved trailer and gave them the reservation paper given to me. At one point the lady said they didn’t have one. After I said a company store located it here and reserved it, it was found. I’ll never use this outlet again and will tell others to go elsewhere.

Brandon S. on

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Customer did not leave a comment.