The pickup and drop-off process is very flaky. It took 10 tries to get the app to accept my pickup. Then it tried to charge me for an extra day because the drop-off was never finalized. There was also a two-pack of cigars in the truck cup holder one used. The only saving grace was the area manager adjusting the time and refunding me what I was owed.
Dustin R
Vaegorstein Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, NY 14611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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When I went to reserve the uhaul the secretary didn’t know how to do something. The boss came in yelling at her. He placed the order for the wrong day and had to call uhaul to fix it. He then couldn’t print my receipt and said I don’t need it, but I told him I wasn’t leaving without it. Finally he figured it out. The day I went to pick up the uhaul my order got deleted and he had to call again. I insisted on going over the truck for damages which he wasn’t going to do. I pointed out some damage and he wouldn’t sticker them. He said I will verify that when they call. He circled that the truck was 1/2 full but it wasn’t so I made him sign my sheet to where it actually was. The back of the truck hadn’t been swept out either.
CANDY MU-Haul made a change to my pick up location. On a Sunday, the day before my pick up. Because it was made on a Sunday the location where I picked up was half an hour late to open, so I had to wait at the location. This was not the locations’s fault. It was U-Haul who made the change.
Brianna RNothing the customer service was excellent the truck had all the space I needed and they’re a great place to rent from definitely will use them again
Deborah CEverything was excellent. Keep doing what you are doing
Eric N