Customer Reviews for Cape Breton Flooring Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cape Breton Flooring Ltd

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john P. on

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Your supplier was unable to use your program to book the truck. We waited 30 minutes while he tried to figure it out and then he called someone “Michelle” who booked it and sent it back to him. The truck had ice on the windshield. No scraper was included. The retailer did not clean the windshield before we picked it up. Also we had to ravel to another location to get the trailer? It would have been convenient if he just told us we could get both truck and trailer at the other location instead of having to go to both. We will not use this location again.

Matthew F. on

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Much more pleasent of an experience compared to last time renting

travis Y. on

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matthew J. on

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Tiffany S. on

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lawrence B. on

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Bradley C. on

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GEORGE I. on

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i think your equipment says it all. as long as you see U HAUL your in good hands.i ve rented the auto transporter before and everything worked out very well. thank you.

eric W. on

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When i picked up the transporter the guy at the grand lake road location made me wait a long time to be on my way.i had a long drive .which made me get to my residence late.i was not impressed.

rob P. on

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Only had massive truck and I was in a pinch, cost me $200 for one day 70km. I was initially told $40 a day.

Jennifer R. on

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Check engine light was on. Gas tank 9/16th full. Truck didn’t feel tight while driving. Customer service....not great.

dan T. on

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Shauna G. on

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Would prefer to pay with cash instead of cc, but very pleased with the overall experience!

Stephen H. on

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When I picked up the UHaul trailer the Agent was of very little help. While he did offer to help hook up the trailer, he was not overly enthusiastic about going out in the rain to do so. We had to watch a YouTube video to make sure we had it hooked up correctly. When we arrived home & opened the trailer, the floor was full of dead bees. Like all over the floor. No idea how they got there or why it wasn’t cleaned up. I had to sweep it out myself before I loaded my cargo because I did not want dead bees stuck all over my stuff. When we loaded and were getting ready to leave a friend who was helping us noticed that one of the tires was almost flat. Upon further investigation we realized that one tire was completely bald. Like zero tread (I have a photo to prove this) And the second tire had a slow air leak. Lucky for us, I had purchased the roadside assistance for $5. The road side assistance company was excellent & got us on the road very quickly. I give them lots of credit for helping us. However I feel that the overall condition of the trailer was poor and that the UHaul agent should have known this & dealt with it prior to the rental pickup.

louis C. on

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BILL M. on

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Flawless experience...I will be back.

stella M. on

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Great experience and customer service. Would definitely reccommend.

Duane D. on

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Nothing. It was a great experience.

Josh C. on

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Earle H. on

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mareen F. on

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margaret M. on

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todd C. on

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Denise M. on

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JAMES B. on

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The truck I rented was a 15 footer. It was big enough to do the job and worked great. Seat could have been a bit more comfortable to do a 184 mile run. Can't say that it was a pleasurable experience because moving furniture is not what I would call fun. But we got the job done and I would rent from U Haul again and have done a few times in the past.

charles M. on

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Michael T. on

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Big lot to leave the truck with lots of space. Drop box easy to find and access after hours for drop off.

cindy H. on

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So easy !! Didn’t take too long for paperwork and then hook it up and go. The 5x9 trailer was perfect for what I needed ??

Angie M. on

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jatin S. on

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jeff W. on

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Great service, friendly and fast. I will use them again.

Bruce E. on

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Would have appreciated if there was someone there to help lift the unit on & off the hitch; very heavy. Bruce

Erin H. on

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Gisele M. on

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Paula B. on

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Lady working at store is very ignorant and rude. Would not wait on me and my son at all. This lady cursed at me and told me to make a complaint on uhaul.com after she lashed out on me on the store. . Ive rented uhaul 3 times in last few months for myself and family. I would never recommend this place for uhaul rental. Go somewhere else trust me. She definately should not be working with the public.

Cody B. on

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Ryan D. on

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Tim M. on

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The lady working here told me to "drop it off on Monday". She did not tell me that I had to drop it off by a certain time . I was one hour late and charged an extra day for this. I should not have to pay this $40. Maybe a time was on the contract, but I didn't see it.

Jeff D. on

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sadie C. on

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John M. on

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wayne M. on

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Brian G. on

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I was ripped off and charged 61.49$ for gas and a service fee because they are trying to tell me it was under where it was, but we brought it back the way we picked it up, same amount of gas. Will never use uhaul again and I will be sure to tell all my friends not too.

Glen M. on

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nothing everything was great and very helpful and friendly staff

shawn C. on

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never spoke with the owner of this location ,dropped it of same day on Sunday so this location was closed. happy customer uhaul is easy to do business with.

murray R. on

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cynthia K. on

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Not too much gentleman was very friendly and all as self explanatory because of the way it was explained put forth thank you

GEORGE I. on

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she was pretty.

Vera B. on

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Marlene C. on

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I was disappointed... I was told I was the only one booked for a 15 foot truck and was up graded to a much larger vehicle . No extra cost but the gas was much more it cost me $140. for a one way trip to Halifax...much more than expected

perry M. on

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TONY M. on

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Excellent service

sarah B. on

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Catherine A. on

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The two stars for the location were exclusively for Marnie. The printout showing how many litres of gas to bring the truck up to original level was wildly off base. Despite showing that it would take 16 litres, we had to put in 35 to bring the truck to the correct level from 1/4. The alignment on the truck was horrible and the suspension was clearly in desperate need of immediate attention. All told, it cost us over 2x the daily rate for the truck to get the gas level from 1/4 to 3/8 and over a hundred dollars for mileage in a truck that probably shouldn't have been in the road at all.

floyd B. on

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staff at this location are courteous and prompt. Booking online first made things go a lot smoother.

shaun M. on

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There is nothing to improve on the service and location was fantastic will definitely use again

Madelyn D. on

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Gerald M. on

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John D. on

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Kirk M. on

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richard C. on

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RICK H. on

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just dropped off vehicle and used key return, never had to speak to anyone, location was very inviting and spacious to return vehicle with ease...

Stuart M. on

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RYAN B. on

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Margaret L. on

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Nothing they were awesome

Lisa M. on

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The practice of trying to fill the gas tank to a certain level rather than bring it back full is absurd. Having to go back and forth from the gas pump and into the truck to check the levels to try and get to the level of what the meter was at pick is ridiculous. Also the gas tank had a leak and was leaking everywhere we went.

Donald J. on

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Agent was very knowledgeable and helpful.i was very happy with my experience with uhaul. thanks

SHAUN H. on

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Keith C. on

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richard B. on

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Billing

Morene R. on

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Patrick C. on

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Patrick C. on

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Reservation confusion - plus, not all dealers had equipment that was pre-ordered

RON R. on

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Get a manager or personal with a little more personality and friendliness. And being helpful would be nice.

Janelle O. on

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Sam A. on

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Clinton D. on

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have the trailer on location for the time that it is booked...

Melinda H. on

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daniel C. on

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Professional staff...very friendly..

Sarah T. on

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Kirk M. on

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Carey MacLellan M. on

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KEN D. on

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everything was very good. very friendly staff.

Michael M. on

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Craig C. on

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nothing - very good service nice staff - easy to get along with

FRANCIS G. on

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Always excellent service at this outlet .

Sarah R. on

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Verna J. on

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Lady was very nice and helpful

RAY M. on

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gerald M. on

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All great. No changes necessary... Thanks....

kathleen M. on

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You didn't know that we were getting a snow storm like we had.there was summer tires on the truck and the truck was slighting all over. the road as we brought it back.

gerald F. on

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Samantha G. on

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The woman at the location was great, very helpful, was easy to talk to and explained everything perfectly since it was my first time renting ans using one. She was awesome!

FRANCIS G. on

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A second time renting from this dealer and like the first time the customer service was excellent . Excellent service and excellent value.

Steven G. on

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All my needs were looked after

Carol M. on

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They went above and beyond ,

CECIL M. on

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The wind up down handle was broke when picked up very sharp

Craig T. on

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steven H. on

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Shawn C. on

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