Customer Reviews for Capeway Con
(U-Haul Neighborhood Dealer)

Rating:

3.0

The vehicle itself was clean and conveniently ready for our move. My only complaint is that there was a very large crack in the windshield which made me feel a little uneasy.

Rating:

1.0

Someone has to go over there and show the girl there what to do or completely remove her from the uhaul counter. It was the worst experience I've ever had picking up a uhaul. I had to call customer service to help her and walk her through the computer system. Then after 20 min of that we get the keys and ask her where the truck was and she said "I dont know". So we had to go out and look for it. We also had to dig it out of the snow for 45 min. We noticed a few scratches to the side of the truck so I called customer service again and they sent me a link to upload pictures because the girl in the counter didn't even tell us to do a walk through or anything. All she did was hand us the keys. I will go to another moving truck company instead of having to deal with her again. It was so frustrating and worst part of it was that she didn't even try to figure anything out her attitude to the whole process was I can't help you its your problem. Horrible Horrible Horrible. If it wasn't for your customer service people I would never ever work with uhaul again.

Rating:

1.0

They did not seem to know what was going on