They overcharged me twice and charges that are on there is outrageousMichelle K.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Middleboro, MA 02346
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- 3.5 Average Customer Rating
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I arrived at the location and was instructed by the convenient store attended to call SCOTT PEETS to start the dispatch instructions. multiple phone calls were made via my cell phone and the store's cell phone with no answer. Store attending said this happens every weekend as Scott never answers the phone. I then had to wait on hold for over 45 min. By the time I got off the phone with customer service it was 1h 45min since my arrival and pick up time. Waisted my day and my time. I will be giving Scott a call on Tuesday. If Scott is unavailable on the weekends and holidays then this location should be CLOSED. Leaving the poor store attendant with this issue is unacceptable.Gretchen G.
I waited a hour and a half to get my U-Haul do to that website and app being unresponsive and the customer service on the phone call, which I waited a hour to get into contact with some one, was terrible and couldn't help me at all.Dan T.
It was very frustrating with the pick up. The guy at the store told me I had to get a 4 digit code and the key would be in the boxes on the building. I tried following the prompts online and nothing was working. Thankfully a customer service rep helped me and stayed on the line until new figured out the problem. It was my iPhone not only needing location turned on but also while using safari. It may be helpful to add that detail to your directions. Turns out I didn't get a 4 digit code, but needed to show my phone to the clerk after I did everything online. He did not speak English well, so it was difficult to communicate with him. â€¦ and he had the key on the counter! It took me 45 minutes to get the key after I arrived at the location. I didn't mind the process of returning the truck. That part went much better.Jenifer G.
The truck was not where I ordered it, and did not contain the blankets that I paid for.Anthony L.