The app needs to be fixed for better user experience.Furqan S.
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service provided by Paul was amazing. I would come back to that location again.JOE A.
Very friendly staff and great service.Konstantin P.
Great service the van could have been swept/cleaned before we used it.Rebecca M.
Staff were very friendly and helpful! It was our first van rental, and we had lots of questions as we were making the reservation and during pickup. Staff patiently gave us all the information we needed to feel very comfortable. Our rental went very smoothly. We would highly recommend UHaul and this location!!Joan C.
Customer did not leave a comment.Papa Abdourahman D.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Brian T.
There were unusual errors and, it seemed, multiple entries, on the receipt for around 150$ that are over and above what the cost should be. These include a 20$ fee for returning after closing, which I had not been warned about, and I am not told by phone is not normal. I refueled the truck prior to returning it (I have the receipt) but I was charged 30$ for a fuel service charge on top of 95,24$ for fuel !! I had to call twice today to get explanations and have the fees reversed. My initial call was not returned (had said would call back, 2,5 hours later had still not called back). I am looking for assurance that these fees will be reversed on my credit card and a corrected receipt will be e-mailed to me. The whole receipt is very confusing and unclear, totalling 250$, it has nothing to do with all my past experiences with U-Haul for similar jobs. At the level of service, the Coventry location that I am used to is quite different, feels like a different company. The only benefit of Breezehill was the free parking.Denis L.
Overall comment on the trucks- cargo van had no traction at all, not winter friendly, should be warning, great customer service tho 👍Payton H.
Best uhaul experience I have had in Ottawa.Wade M.
Everything was quick and easy. The staff at this uhaul location were awesome - friendly and efficient. Price was more than reasonable. Anytime I need a truck I'll be coming here. Thank you again!Shane O.
The worker that helped me was very nice, cleaned the outside for me out and in. Was very courteous as well. Happy with the service I received!!Jeff G.
Customer did not leave a comment.Marc J.
Customer did not leave a comment.Darren B.
Customer did not leave a comment.Audrey B.
On the website the truck I took was 0.89$ per Km. I ended up paying 1.47 or so... that's all I'll keep in minde after this first experience...SAAD E.
Very good customer service! I had a great experience at this location.Stephanie S.
Nice to see U-hauls has updated their fleet and the manager working there was really nice. I found the mobile check-in experience to be less than smooth so it was nice to have the option of checking in in-person.Darren B.
Customer did not leave a comment.CHRISTOS P.
Customer did not leave a comment.CELINE B.
Put a big U-Haul sticker near the after hours key drop-off box. U-Haul App mentions to only drop off key. But stickers near door say to drop off key and rental contract. I couldn't find the contract at the time, I've found it now and will call the location to see if they do need a copy.Michel P.
Customer did not leave a comment.Elizabeth E.
Customer did not leave a comment.Katiana F.
well done . I am happy with the service .Lisa N.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Lynne W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Autumn L.
Great service! Friendly bunch of folks who ensured we were well taken care of. Thanks for an easy rental experience.William M.
Customer did not leave a comment.Pierre D.
Customer did not leave a comment.Pedram P.
Did not receive my receipt thoughLorne G.
Customer did not leave a comment.Stephen C.
Friendly, jovial service from both staff at locationPhilippe M.
Customer did not leave a comment.Michael D.
Owner was great. Service was great. Price was great. Pick up was easy. No complaintsJustin R.
Be aware that the vans have "all season" tires that are inadequate for some winter conditions. I started sliding sideways on two different gently sloped driveways. Each of them had been shoveled but were not bare.Christopher M.
Customer did not leave a comment.Carlos M.
Overall satisfied, but the staff forgot to mention that we had to take lots of pictures of the vehicle upon dropping the truck off after hours. We didn't realize this until we got home, so I had to drive back. I simply recommend better training for the staff at the pick-up/drop-off locations.Jacob H.
Staff were great - quick, polite service. Great experience overall.Ian W.
Customer did not leave a comment.CHRIS F.
Everything's just perfect as it is awsomeJohn C.
Customer did not leave a comment.Helen D.
Customer did not leave a comment.Sandra N.
Customer did not leave a comment.Colin H.
Friendly and helpful staff with great prices for units!Amy R. | Overall Experience
Customer did not leave a comment.Philippe B.
Customer did not leave a comment.Ryan J.
Very efficient and friendlyJames P.
Customer did not leave a comment.Matthew M.
Staff were amazing. Helpful and friendly on pick up and drop off.Gerard K.
Both the men working in the office were wonderful. They were funny and very nice. They made the experience of moving and renting a van more enjoyable. Thank you!Leah M.
Customer did not leave a comment.Ahmad A.
Great serviceTom C.
Customer did not leave a comment.Khayreddine B.
Efficient and expedientJohn S.
Fantastic service. Would rent again from this location.Carolyn C.
Customer did not leave a comment.jason H.
Very efficient check in and out. Staff very courteous and helpful.Murray B.
Customer did not leave a comment.Rudy R.
It was friendly and a fun place to visit! Thanks to a great staff!Kathleen T. | Overall Experience
Despite being very busy, clerks provided excellent customer service. Thank you!KARINA P.
Customer did not leave a comment.Andrii N.
Customer did not leave a comment.Coralee I.
Customer did not leave a comment.Rob S.
Very helpful. Easy to work with.jonathan W.
Customer did not leave a comment.Md Ibtehajul I.
The staff were very pleasant, professional and helpful.I I highly recommend this location.Isabelle R.
The staff were very helpful and friendly. It was an excellent experience.Ellen B.
Fast friendly service.Mike V.
Great employees here who made it easy to get a moving vehicle we neededNeal K.
Staff is very friendly and accommodating ! Will be back againDonny N.
The rental cargo van we received had a faulty left turning signal and brake light. The attendant admitted that the van had been returned by another customer minutes before I arrived, therefore there was no inspection that was taken place before renting out the van to another customer.Jahmeera C.
Increase hours of daily operationNEERA T.
Customer did not leave a comment.Amy H.
The phone unlocking system took very long and asked for unnecessary information (like my passport). It made me late. I was not warned it would take so long. And I wasn't informed there were people at the location I could speak to till the end. I will not use this method again. It was impossible to tell from the number on the app which was the assigned van as the number was nowhere visible on the van itself.Johan D.
Customer did not leave a comment.Daryl B.
Nothing to improve, outstanding service all the way from the staff at this location.Michel G.
The staff were incredibly friendly and helpful and I will be recommending this specific location to all of my family and friends. I'll definitely be back!Brit G.
Everything went exactly as expected, top not serivce from the staff.Michel G.
Customer did not leave a comment.Margaret L.
The service people were very friendly and polite.Patricia P.
Customer did not leave a comment.Emron M.
Best and most pleasant customer service I have ever received. Well done!Jonathan R.
Services provided by staff was friendly and impeccable. They deserve a gold star.RenÃ©e B.
Customer did not leave a comment.Richard L.
Great staff and service!DEANNA S.
Awesome customer service Very friendly and professional He got us on the road in no time and we felt very happy with the serviceNicholas B.
Customer did not leave a comment.Adebimpe E.
Prompt to accept delivery and friendlyVaughan B.
2nd t5ime using u-haul and i have been impressed - the experience is way better than renting cars and i have rented from nearly all the call rental companies. u-haul is very quick check in and check out, vehicles good condition, staff are incredibly friendly and helpful, billing is transparent, and never had a problem.Ryan Y.
Customer did not leave a comment.TimothyWakhanu K.
Great in-person customer service. The website and app were not reliable.William G.
Customer did not leave a comment.Sneha P.
The staff at where 75 Breezehill Ave. where exceptional! Very friendly and extremely helpful. Very pleased with the service. Thank you:)Tammy S.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.IWen L.
Customer did not leave a comment.Yee Ying C.
Customer did not leave a comment.Operations P.
The gentleman that worked there was awesome.Steve M.
Quick, friendly. Very nice service, no recommendationsDinesh S.
Super friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.Anna L. | Overall Experience
Customer did not leave a comment.christopher m. | Overall Experience
Customer did not leave a comment.juan g. | Overall Experience
Customer did not leave a comment.MARGARET C. | Overall Experience
Hours need to be longer.Becky C. | Overall Experience
Great value. Hassle-free experience. Highly recommended.Sean O. | Overall Experience
Customer did not leave a comment.mathias s. | Overall Experience
Customer did not leave a comment.Colin M. | Overall Experience
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very wellELIZABETH W. | Overall Experience
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.KEITH S. | Overall Experience
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.Joanne H. | Overall Experience
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.Gregory E. | Overall Experience
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.Natalie K. | Overall Experience
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.Glenn G. | Reservation
Move went smoothlykaireen p. | Reservation
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.Jacob S. | Reservation
I booked a vehicle online only to be called and told the vehicle I booked was not available.Xion K. | Reservation
Still to move in but experience thus far, has been great!James B. | Reservation
Very helpfulTANIA B. | Reservation
Thank you to the helpful team at Capital Self Storage.Maggie S. | Reservation
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.Kirsten L. | Reservation
Awesome staff.Su S. | Reservation
everything went smoothly, thanks!ARIF J. | Reservation
Very friendly service. Thx.PAUL S. | Overall Experience
Very nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.Privacy R. | First Impressions
It actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.Privacy R. | First Impressions
A lot of walking from the elevator to the storage locker!Privacy R. | First Impressions
I decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.Privacy R. | First Impressions
The staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.Privacy R. | First Impressions
Overall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.Privacy R. | First Impressions
The first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.Privacy R. | First Impressions
Fantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10Privacy R. | First Impressions
Average. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.Privacy R. | First Impressions
The reservation has been cancelled.Privacy R. | First Impressions
though this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.Privacy R. | First Impressions
Did not need it at this time but will be going back and renting a storage space in the coming weeks.Privacy R. | First Impressions
Friendly staff. Easy to use facility.Privacy R. | First Impressions
Good service and easy operationPrivacy R. | First Impressions
Good service and easu operationPrivacy R. | First Impressions
Straightforward process, helpful staffPrivacy R. | First Impressions
Steve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.Privacy R. | First Impressions
Not very clean and operating hours are not convenient for working peoplePrivacy R. | First Impressions
The services was excellent but the storage section looks old and not taken care adequatlyPrivacy R. | First Impressions
The manager was helpful and friendly. The paper work was done fast and without any delay.Privacy R. | First Impressions
Staff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.Privacy R. | First Impressions