There were unusual errors and, it seemed, multiple entries, on the receipt for around 150$ that are over and above what the cost should be. These include a 20$ fee for returning after closing, which I had not been warned about, and I am not told by phone is not normal. I refueled the truck prior to returning it (I have the receipt) but I was charged 30$ for a fuel service charge on top of 95,24$ for fuel !! I had to call twice today to get explanations and have the fees reversed. My initial call was not returned (had said would call back, 2,5 hours later had still not called back). I am looking for assurance that these fees will be reversed on my credit card and a corrected receipt will be e-mailed to me. The whole receipt is very confusing and unclear, totalling 250$, it has nothing to do with all my past experiences with U-Haul for similar jobs. At the level of service, the Coventry location that I am used to is quite different, feels like a different company. The only benefit of Breezehill was the free parking.Denis L.
Capital Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
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- 4.0 Average Customer Rating
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Overall comment on the trucks- cargo van had no traction at all, not winter friendly, should be warning, great customer service tho 👍Payton H.
Best uhaul experience I have had in Ottawa.Wade M.
Everything was quick and easy. The staff at this uhaul location were awesome - friendly and efficient. Price was more than reasonable. Anytime I need a truck I'll be coming here. Thank you again!Shane O.
The worker that helped me was very nice, cleaned the outside for me out and in. Was very courteous as well. Happy with the service I received!!Jeff G.