Moving to or from Ottawa, ON K1Y2H6? Get FREE truck rental rate quotes at Capital Self Storage.
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Ottawa, ON.
U-Haul cargo van rentals and pickup trucks in Ottawa, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Ottawa, ON K1Y2H6. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
Location was okay. Online check in was a nightmare. Would never try this again. Rental was dirty and didn't have the items that I paid for. Another customer had the same rental truck number as I did when I showed up and it took 30 + minutes to figure it out with the front desk. Online help was terrible.
Good location, easy in and out.
They do not pick up the phone, and do not return calls either. The place is totally empty, the lot is full with rental cars, no sign of clients coming and going, yet they still claim they are busy and have no time to pick up the phone. Their answering system is still announcing the holiday schedule... I had to drive in from way out of town just to make sure all is well after I returned the rental after close of business the previous day. Two different radio stations are on, the cashier has no manners, talks down to the customer from a distance, and has the appearance of being annoyed by a client showing up. Far be it from him to greet you first. His reply to my greeting sounded like "what (the hell) do you want?" He does not bother putting on a mask and comming closer as he should, he is perfectly comfortable talking to you across the entire room from his chair. The inside of the car was decent, the exterior quite dirty. The rearview mirrors were covered by a solid layer of dirt – which was quite dangerous until I got to my destination where I was finally able to wash them.
100 km was to my bill for no reason. I drove it only in downtown Ottawa, and the final bill shows 148 km used, which is crazy. This also means I paid $101.70 for a 1 day cargo van rental. The location told me to file a dispute on this website, which doesn't seem to work as advertised. Horrible experience overall.
Truck wasn't clean on the interior. Garbage left on floor of cab
I was very upset with the online app pickup option. I had already submitted pictures of my driver's license front and back sides and it asked me again for it which made the process too long, I wished to have it done through the office by talking to someone as opposed to using the required steps through the app.
This place is not clean, I requested and paid fir a dolly and I didn't get it. I filled the gas tank at the end more than it should by mistake and they didn't want to acknowledge or give me any discount. Thiefs
wear a mask
The entire process was perfect, from making the reservation, to picking up the vehicle and dropping it off.
This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.
Make sure the truck is always stocked with what was purchased through the online reservation platform. Other than that, the truck was easy to pick up and drop off.
Because it's an old building and narrow hall, it's difficult to distance for COVID-19 while in line for the cash. Everyone (customers and staff) behaved well, though.
I prefer to receive the truck with full gas tank so it will be easier for me to fill up when I return the vehicle instead of trying to estimate how much gas I would need for the trip.
Location is difficult to find. Better instructions should be provided (or the vendor should have better signage).
The back of the truck needed to be swept out
This location wasn't even opened because the computers were down. Luckily the representative was leaving just as we got there and told us to just leave the truck and drop off the keys and told me that a receipt would come to my email. So not as much interaction to comment on here.
There was supposed to be 2 differ t types of dollys /trolly in the truck and there weren't any at available at that location. The floor area in passenger and driver sides were covered in dry caked on mud about 14 inches up the sides, and the fool if the truck was SO FILTHY THAT THE NEW CLEAN BOXES I PACKED CAME OUT OF THERE COVERED IN GRIT, GRAVEL AND RED AND BROWN AND BLACK FILTH THAT I HAD TO SPEND TIME WIPING TWICE TO GET IT OFF PLUS CLEAN THE FLOOR FOM UNDER THEM AND THE SOFA WAS DIRY AND NUMEROUS OTHER ITEMS. BARN FLOORS ARE CLEANER THAN THAT TRUCK WAS! Where are the standards for this company. If there are less trucks in use because of covid than there should be less to keep clean. If average person viewed that interior of truck they wouldn't want to use it. If staff on site can recognize that it's so filthy then purchase large clear plastic covering for the floor of truck at the VERY LEAST.
It would be helpful if, in advance of picking up the vehicle, some of the information could be submitted to you. It was a bit difficult in the cold rain and in the dark to take photos of all the documentation required to pick-up the vehicle, especially after your website didn't refresh properly and made it look like my credit card was being declined.
Had to pick up keys inside rather than a lock-box or some other form of contactless pickup. Further, the employee wasn't wearing a mask indoors. In a non-pandemic world, great experience. But not taking covid seriously means I won't return to this location nor will I recommend to a friend.
The Guy working was really helpful and it wasn't too expensive
It isn't my first time using U-Haul services and this one was the worst by far. The person in the office did not bother to give me a solid instruction on where to find a vehicle on a big parking lot, let alone come outside with me to inspect a vehicle. Did not make me aware that there's an extra charge if the vehicle is returned after hours, did not point out where the drop off box is until i asked. Since the vehicle was not inspected I did not notice that the left side windshield wiper was worn out. When i picked up the vehicle the weather was okay but it started snowing very hard yesterday night in Ottawa and it was one of the most terrifying driving experiences. Driving on a highway with a improperly functional wiper made me stay in the right lane and use emergency lights since i could not clearly see the dividing line. Please ensure that this location checks their cars in a proper manner. I would go out of my way to not use this location again and perhaps wouldn't recommend it either. I would like to receive a refund since my life was at risk due to someone else's laziness and incompetence.
The location was difficult to find.
I was a wee bit worried that when I pick up the van the gas range was only three quaters filled...so it was hard to range how much gas to replace other than that....,WOW, excellent service, inperson and on the phone, thank you for making a horrible experience (moving) some what easy. Be safe, Linda
Excellent location, great service, very reliable. Not the prettiest section of town but so what.
Fantastic customer service, very helpful staff.
