The service was excellent. I really appreciate the few minutes I spend with them and it was in overall simple from the start to the beginning.
Benjamin G
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The U-Haul app needs to do a better job of saving progress during the truck pickup and return process. The app closed on me while I was completing the process, and I lost all of my progress and had to start over from the beginning. There should be an option to resume where you left off instead of having to repeat the entire process. The process for taking photos after returning the truck also needs improvement. The app first asks you to park the truck and complete the return steps, but then it asks you to take side photos. In my case, there wasn’t enough clearance to take a proper wide photo while the truck was parked, so I had to pull the truck out of the parking spot, take the photos, then move the truck back and take another photo showing where it was parked. This becomes especially frustrating because the app doesn’t save your progress. Any small mistake, interruption, or accidental closure can force you to redo the entire process. The photo requirements and return process should be better coordinated, and the app should save progress throughout so customers don’t have to repeat steps they’ve already completed.
ZEYAD EAll was good. Very friendly and personable staff. Definitely recommend
Rosa MPLEASE CLEARLY MARK THE FLASHERS.ANYTIME TO PARK YOU NEED THEM AND I COULD NOT FIND THEM. An Internet search sows that the triangle is the place to go, but really, a triangle?
Simon KOur church needed at least a 14-foot cube van at 10 a.m. . We found out the night before. UHAUL was the best. Thank goodness you allowed me to book online. The next morning, I arrived before you opened at 9. The vehicle we needed was available and the paperwork was ready. Some of your competitors, didn't open until 10, others wouldn't let me leave my car there for the morning, and another shared a phone number with a barber shop! Thank you, UHAUL, for being there. from Fourth Avenue Baptist in Ottawa
Gary M