the truck's seat is starting to collapse on the left side, also the padlock is seized. Not big problems but just to let you know. I had a rough time with after hours pickup, as I didn't know I had to come exactly at the reservation time and ended up standing in the rain at midnight trying to do chat with Support. They did fix the problem but it was a pretty miserable half hour. It would be helpful to have it spelled out in the pickup instructions that the "pick up my truck" button will only appear in the app dashboard at your reservation time.
Robin G.
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
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Customer Reviews
- 4.0 Average Customer Rating
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Tom R.Very satisfied with the drop off.When I arrived I was taking pictures of the gas level and mileage and the guy was already at the door ready to close the rental and telling me to take my time and take all the pictures I wanted. They'll absolutely see me again.
Normand C.I booked a truck weeks in advance, but having read some reviews about U-Haul, I expected the worst. I was pleasantly surprised when I went to the Breezehill location on the scheduled day. Paul at that location is the best. Thanks to him my pickup and return went without a hitch.
David B.Friendly, quick and efficient
Josee M.