I've hired a cargo van from this location twice. The vans were both in good shape and the people who work there are always friendly and helpful. I'd certainly hire from them again.
JEAN C
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very easy very friendly
Hillary LGrrat downtown location, will be back.
Kian MIm gonna be honest. The staff were great and honest. The truck was clean but shifted like a tank. When slowing down, it downshifted like i was a new driver learning manual transmition trying to go into each gear down shifting. The suspension was non existant, and i get it, its a truck. But here's the kicker, I booked it to move a 72 year old jukebox. If i was moving my house, i could have wrapped stuff in packing blankets and that would have helped protect the contents, BUT YOUR WEBSITE ALLOWED ME TO BOOK PACKING BLANKETS AND WHEN I GOT TO THE LOCATION, THEY DIDNT HAVE ANY!. That became a $150 purchase for 4 at home depot, took extra time, milage, etc. So the fact the truck was lacking didnt help when the packing blankets i booked to help protect things from the fact it was a uhaul, etc were not available. I get it, you folks are UHaul, not some luxury car brand with perfect suspension and transmissions, but still, at least having what you allow to book available would have been the least you could have done. I am not even gonna start sharing my feelings about how the dolly wasnt available too. Moving forward, I wont be trusting that even the trucks are available from uhaul as i see you folks dont support your locations. I'll just call them to confirm that the web refelcts whats really available. Very dissapointed in the support given to the location. Absolutly lovely staff on site though. great folks. Only reason id use uhaul again.
MICHAEL BFuel charge Since the tank was not full, it is hard to determine how much gas to fill, when returning and looks like, U- haul charged for filling the entire tank ( 15.78 litres). I don’t think driving 16 kilometers will consume that much fuel. So, I fell, it’s not fair to charge that much
MANJUNATHA R