Very helpful staff!!doreen J.
Trailer Rental & Towing in Ottawa, ON at Capital Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ottawa, ON K1Y2H6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Clean at least the wind screenSAHER M.
Excellent. Selve serve was the best option! The gentleman who I got the keys from was pleasant and very easy to work with. Overall excellent experience. I always recommend taking the extra insurance on any rental!Susan L.
Clean truck cabphyllis C.
this location is great, was able to pick up the vehicle within 5 minutes of arriving at the site, everything went quickly and was in good condition!Kristen N.
I ordered a dolly and blankets. No dolly was in the truck and the blankets were crumpled and dirty. The truck didn't look like it had been cleaned in weeks (in the cab section).Alan C.
The car dashboard (note sure what the surface area is called in between window and steering wheel) â€“Â but this area was quite dusty, which says that the car is not disinfected â€“Â problem in COVID times.Marc-Oliver G.
When I booked two weeks prior, I was told I would receive a call because the equipment was not available at the location I wanted. The day before the rental I called uhaul because I had heard nothing. They said I would get a call around 6pm. At 9pm, the night before the rental, I still had not heard anything so I called again. I was told I needed to go to this location to get the truck. When was someone planning to tell me this rather important information?!SIMONDUNCAN F.
Service was impeccable - thank you very much for your knowledgeable and friendly support. The van was dirty, chairs covered in animal hair, and a foul smell throughout.Cristina P.
Great customer service and the person running the place was nice and pleasant. The physical location however is run down and not well keptRod N.
No COVID protocols in place and rep not wearing a mask. Rental vehicle smelled of cigarette smoke. Truck was otherwise fine but the experience does not encourage a return to this location. By comparison on same day, was at a Dymon storage centre that was clean, COVID safe and friendly staff.Dylan T.
Truck worked fine, but it was quite dirty inside the cab, floors and console full of dirt/dust and beverage drips etc.Art R.
Nothing! The gentleman at the front desk is lovely!Jenna H.
Rear door spring let go, could no longer close the rear roll up door fully by day's end, luckily the individual at the Ottawa location was present at drop off so I could give the key in his hand instead of leaving it in the open box. I rented 12 blankets (2 packs) but discovered 11 total in both bundles- 11 returned. Truck ran well for the move.RICHARD S.
The office looked unclean, and the people manning didn't seem very friendly.Savannah Natasha L.
Horrible manager who does not even know their own contract. They have very vague instructions for the pick up and drop off. They gave me the wrong rental equipment which made my moving difficult. I had to pay double what I was expecting because they gave me a truck that was almost empty of gas and they requested that I fill it back completely before drop off. When I requested for a refund, they would not reimburse me the whole amount for the rental even though I paid twice what I initially had to because of errors on their part. Horrible experience!Dylan F.
The interior of the truck was dirty. Dash had a bunch of old parking slips on it and dried coffee in the cup holders, the floors were dirty. The back of the truck had a bunch of blankets just strewn about unfolded. The little bag on the side in the back for blankets had a bunch of shattered glass in it. The photos for mobile pickup weren't recent of the truck so I had to dispute almost all of them. But the truck worked so I guess that's a winJACOB L.
The staff is friendly and fast. Pleasant experience.Marcos R.
The App experience wasn't great, however the staff member who assisted us was wonderful. Thank you.Heather M.
The self-serve option worked well, will use again! Thank youAnnie C.
It was a very positive experience, from being able to reserve and rent on line, the option of doing everything on my mobile device and the assistance of warm and friendly staff. I would recommend this service to any of my friends or family in the market for truck rental.John P.
Tried to call support was on hold for half an hour before I hung up. You said you would contact me in 48 hours...you didn't. Great customer service!DAVIDALBERT M.
Good staffJeff P.
Ryan at the front desk was friendly, helpful, and contributed to my great experience!Chandler T.
Customer service was friendly,patient, and extremely fast at this location. Many thanks!Gwendolyn G.