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ANGELA J
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service, clear instructions, flexible drop off
JACK CThe online check in process - it was horrible. If the man (I am so sorry but I cannot recall his name) was not still there, I would have been without a vehicle. I was never provided with the lock box info and when I tried to do the check in process found in my original online order, it took me to a link where I Had to provide info like references and passport info etc... after a long flight to Ottawa to pick up the truck to move my daughter home it was really really frustrating. But the man who was there was AMAZINGLY helpful and I am so grateful. thank you!!!
Amy GThe van's interior box had not been cleaned after the last client and the floor was littered with dirt, leaves and twigs. The vehicle also lacked windshield washing liquiliquid.
William SGreat staff, convenient location
KARINA PVery welcoming, easy to deal with, no fuss, helpful
DANIEL RI've hired a cargo van from this location twice. The vans were both in good shape and the people who work there are always friendly and helpful. I'd certainly hire from them again.
JEAN CVery easy very friendly
Hillary LGrrat downtown location, will be back.
Kian MIm gonna be honest. The staff were great and honest. The truck was clean but shifted like a tank. When slowing down, it downshifted like i was a new driver learning manual transmition trying to go into each gear down shifting. The suspension was non existant, and i get it, its a truck. But here's the kicker, I booked it to move a 72 year old jukebox. If i was moving my house, i could have wrapped stuff in packing blankets and that would have helped protect the contents, BUT YOUR WEBSITE ALLOWED ME TO BOOK PACKING BLANKETS AND WHEN I GOT TO THE LOCATION, THEY DIDNT HAVE ANY!. That became a $150 purchase for 4 at home depot, took extra time, milage, etc. So the fact the truck was lacking didnt help when the packing blankets i booked to help protect things from the fact it was a uhaul, etc were not available. I get it, you folks are UHaul, not some luxury car brand with perfect suspension and transmissions, but still, at least having what you allow to book available would have been the least you could have done. I am not even gonna start sharing my feelings about how the dolly wasnt available too. Moving forward, I wont be trusting that even the trucks are available from uhaul as i see you folks dont support your locations. I'll just call them to confirm that the web refelcts whats really available. Very dissapointed in the support given to the location. Absolutly lovely staff on site though. great folks. Only reason id use uhaul again.
MICHAEL BFuel charge Since the tank was not full, it is hard to determine how much gas to fill, when returning and looks like, U- haul charged for filling the entire tank ( 15.78 litres). I don’t think driving 16 kilometers will consume that much fuel. So, I fell, it’s not fair to charge that much
MANJUNATHA RI won’t t rent from anywhere else. Best customer service and flexible when plans get derailed.
Leah FDo the exact same thing. Don't change anything! You guys are great.
Julia RQuick and easy pick up and drop off 👍
Zoe CFrom the minute I walked in, the staff was friendly, welcoming and helpful. I couldn't have asked for a better experience!
Brian BEverything went smoothly. Man at the front desk was very nice and helpful. No issues at all.
Kate BStaff very friendly and helpful ☺️
JEAN CVery courteous staff
RAYMOND BLonger business hours would be helpful
REBECCA SWas told I had 60 km included in the rental cost per day and was charged for all km driven
LIAM HI thought I was getting a dolly and roller since I asked for those when I booked it online. When I showed up there wasn't any. Which made my move difficult. Maybe u haul should let there customers know this info when they book it online
Jahmoy TI ordered two dollies and none were available. You should have more dollies than trucks
Robert MNa
CAROLIN TAll was excelent, great service.
JAVIER AEverything was great!
Alvaro NI have been renting trucks for my business at this location for over 20 years. Service has always been excellent and has improved under the new management the last few years.
PATRICIA HI was uncertain on how to return keys afterhours so I waited til the next day. Maybe make key return signage more clear
Donovan MSuper friendly service. Amazing.
Nigel SI would like to be informed when moving supplies requested are not available.
CIN SEasy process and friendly staff. Will come back.
Immanuel LNo one was there had to take pictures I guest I work for you for free hard to find parking
PAUL BThe truck share app and website are too glitchy. They take forever to load or to move on to the next step.
Roberto VTruck battery died following loading it up, dealer stated on the phone they'd been having trouble with some of the trucks. Was forced to wait 3 hours after contacting support to have someone show up to assist with getting the truck started up again.
Cole PAbsolutely the best customer service! Thanks Breezehill U-Haul
PABLO QGreat customer service and friendly people
Abdul KBest place
MOHD AMake sure the key is in the lock box
Samantha DThe person who worked there was also very friendly and helpful.
Adrienne SAlan, The sales rep at the capitol Storage location on Breezehill Drive in Ottawa was most helpful, kind and courteous. It made for a great experience. Thank you Al.
Jeffrey RRemove the snow and ice from the roof of the vehicle. I was not impressed when I came to a first traffic light and a huge amount of snow+ice slide on to my windscreen. VERY UNHAPPY.
Richard DTout était bien, mais seulement il y avait de la neige sur le toit du camion ce qui cause un danger a l'autoroute quand il tombe
Ilyes BAmazing, reliable and friendly service – thank you.
PAUL NGreat service at check in. Very flexible with time (key drop). Helped us with an important move. Might be wise to put winter tires on i Canada.
Stephen BThe guys who worked on us were super froenddly and helpful. I would definately recommend
Fiona NThis manager was very personable and helpful, even though he could not provide dollies for rent. Also ensured I would have a new truck to get across the country, The main improvement would to make sure there are enough dollies and locks on hand.
Jodi BI just wanted to thank the customer support for the prompt reply and how quickly she found a solution to my problem! I can not remember the name Leah or another one but great thanks
MOHAMED IGood service. Thanks.
Rejean TMore robust computer booking system would make things much better.
Lawrence Cfeedback for U-Haul management. Please lower the per km prices. It used to be a very affordable service utilizing U-Haul at C$ 0.69/km. But with the latest prices of C$ 1.09 or 1.19/ km is pretty much making it impossible to use the service regularly, or even forced to consider alternate options.
VARUN HThank you so much for making my move possible, let alone come in under budget. I honestly don't know what I would have done without you. The staff at Capital Storage were fantastic.
Adam CCrazy rental experience. There was no brief introduction of the trick given by the rental staff. The alternator of the truck was inoperative after I loaded up my furniture and stuff into the truck. The truck was not moving. It took 3 hours to get roadside support even though I bought the insurance.
Nick LI have rented trucks several times from this location. The staff here is always helpful and very friendly. The equipment is clean and works properly.
Thomas CClean truck, check veh for broken equipment this truck had a broken window knobs hard to roll down window,
THOMAS HIt was a great experience, and a man who work there was so nice and kind, he told me everything about driving with these bigg trucks.
Amirhossein MFast and effortless! I didn’t even have to go inside — the staff member came right out, handled everything, and had me on my way in just a couple of minutes. Super smooth drop-off.
MICHAEL PThe request to take photos of the vehicle after renting should b be completed by the rental agency or at least mentined before the renter departs. I got the text after I'd left the premises. Pulling over to take the images the images delayed my trip and the loading of the images didn't work. If required to protect myninsurance on the vehicle, this should have been dealt with at the rental office before departure.
William SLocation is great. The person behind the counter was great, pick up & drop off was better than i expected.
ADAM MPut lights on top of the lock boxes box. I almost froze trying to handle the lock boxes to get they
Adam MStaff is great, very helpful and friendly.
Sasha KFriendly staff. Easy check in and drop off.
Karen GYour website does not work well, including asking over and over again to pay for more services, which made us be too late.
William MGreat customer service, really helpful and friendly.
Brian SFriendly and helpful staff with great prices for units!
Amy R | Overall ExperienceIt was friendly and a fun place to visit! Thanks to a great staff!
Kathleen T | Overall ExperienceSuper friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna L | Overall ExperienceHours need to be longer.
BECKY C | Overall ExperienceGreat value. Hassle-free experience. Highly recommended.
Sean O | Overall ExperienceI have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W | Overall ExperienceCapital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S | Overall ExperienceWould absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H | Overall ExperienceOnly positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E | Overall ExperienceThe staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K | Overall ExperienceWe were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G | ReservationMove went smoothly
kaireen p | ReservationVery bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S | ReservationI booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K | ReservationStill to move in but experience thus far, has been great!
James B | ReservationVery helpful
TANIA B | ReservationThank you to the helpful team at Capital Self Storage.
Maggie S | ReservationThe facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten L | ReservationAwesome staff.
Su S | Reservationeverything went smoothly, thanks!
ARIF J | ReservationVery friendly service. Thx.
PAUL S | Overall ExperienceVery nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy R | First ImpressionsIt actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy R | First ImpressionsA lot of walking from the elevator to the storage locker!
Privacy R | First ImpressionsI decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy R | First ImpressionsThe staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy R | First ImpressionsOverall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy R | First ImpressionsThe first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy R | First ImpressionsFantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy R | First ImpressionsAverage. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy R | First ImpressionsThe reservation has been cancelled.
Privacy R | First Impressionsthough this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy R | First ImpressionsDid not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy R | First ImpressionsFriendly staff. Easy to use facility.
Privacy R | First ImpressionsGood service and easy operation
Privacy R | First ImpressionsGood service and easu operation
Privacy R | First ImpressionsStraightforward process, helpful staff
Privacy R | First ImpressionsSteve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy R | First ImpressionsNot very clean and operating hours are not convenient for working people
Privacy R | First ImpressionsThe services was excellent but the storage section looks old and not taken care adequatly
Privacy R | First ImpressionsThe manager was helpful and friendly. The paper work was done fast and without any delay.
Privacy R | First ImpressionsStaff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
Privacy R | First Impressions