Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth process Very responsive and friendly
It was a great experience. Very honest and professional representative
Thank you
Marwan Y
Rating:
5.0
Very friendly and helpful staff member.
A big thank you to him. Sorry I don’t remember your name.
maria p
Rating:
5.0
We had a great experience and appreciated the super efficient service. Great location for us.
Bronwyn P
Rating:
5.0
Reserving the truck was simple. The staff at the desk was very friendly and helpful. The staff that was there when I returned the vehicle was very friendly and a pleasure to deal with.
Tanya B
Rating:
5.0
Customer did not leave a comment.
Andres F
Rating:
5.0
The two gentlemen who helped me were very kind and helpful!
Kathleen S
Rating:
5.0
I requested but didn’t get the trolly as needed
Saeid F
Rating:
5.0
Customer did not leave a comment.
Anas S
Rating:
2.0
Good experience, except I ordered 12 blankets for the move and they had none which was a very big inconvenience.
Julian G
Rating:
5.0
Customer did not leave a comment.
Jean L
Rating:
5.0
Nothing. It was all super easy.
Brian S
Rating:
5.0
Customer did not leave a comment.
Erika H
Rating:
5.0
Customer did not leave a comment.
Glenn C
Rating:
4.0
Very polite and helpful staff.
SHAOJUN Y
Rating:
5.0
First class service, nothing to improve.
Michel G
Rating:
5.0
Customer did not leave a comment.
Beth L
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Very helpful, prompt, and polite service. Recommend to anyone, they all deserve a raise 👌
stephen B
Rating:
2.0
The booking and return process online was very poor.
Timothy V
Rating:
5.0
Friendly people, thank you
Denis B
Rating:
5.0
Customer did not leave a comment.
Tamer A
Rating:
5.0
Great service! Very friendly staff. Will use this location again in the future.
Erik M
Rating:
4.0
I love the self check-in process.
John N
Rating:
5.0
The guy who worked there came right out and helped us check in the uhaul and was very helpful and pleasant.
Jacklyn S
Rating:
5.0
Customer did not leave a comment.
Yan S
Rating:
5.0
Customer did not leave a comment.
Jordan m
Rating:
5.0
Make a better mobile app. Mobile app was just painful and you don't say anywhere you need to pre-register.
Jack C
Rating:
5.0
Customer did not leave a comment.
Shannon B
Rating:
5.0
The gentleman working was awesome, good lad
Shayne M
Rating:
4.0
Great customer service and lock box option is a bonus
Michael M
Rating:
5.0
Everything was perfect
Joe C
Rating:
5.0
That was one of the best I haul experiences I ever had.
Jean R
Rating:
5.0
Great vehicle, very flexible with timing, and Danny was a pleasure to deal with—the experience was excellent! I’d recommend this location to anyone and would return in a heartbeat.
Nicholas P
Rating:
5.0
Customer did not leave a comment.
Sergio V
Rating:
3.0
Customer did not leave a comment.
TANIA M
Rating:
4.0
Customer did not leave a comment.
Sanda N
Rating:
3.0
Everything went rather smoothly with our recent rental. Just wondered if there was much point taking photos of the vehicle when returns were at night. Thank you!
Christopher D
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
4.0
Je payé plus que le prix trouvé sur l'annonce
Rachad C
Rating:
5.0
The person that helped us rent the truck was super friendly :))
Nicole H
Rating:
5.0
Customer did not leave a comment.
Martin C
Rating:
2.0
1) Self check-in during opening hours is not great. 2) Truck provided very dirty inside, lots of scratches outside. 3) Engine caution light was on the entire time. 4) I brought back the truck 20 minutes late, it was 16h08 and this location closes at 16h. I was charged for two full days instead of one. I called to see if anything could be done in the charge because i) I was slightly late due to traffic; ii) with the location closing at 16h, the truck could not have been rented out again; iii) I brought back the truck with 1/2 tank while it was at 3/8 when I took it. I was told nothing could be done on my bill because no-one was there to see when I brought the truck back and I did not do self checkout. I am not sure how I was supposed to know that, and also there must be cameras to see when I brought back the truck. I found the service to be very abismal and unflexible.
Luc C
Rating:
5.0
Customer did not leave a comment.
Kevin F
Rating:
3.0
Customer did not leave a comment.
Aminata D
Rating:
4.0
Customer did not leave a comment.
Louis G
Rating:
5.0
Customer did not leave a comment.
Carlos H
Rating:
4.0
Friendly, accommodating staff!
PATRICIA D
Rating:
5.0
Pickup and return were seamless , staff on site provided excellent customer service . Attentive , friendly and knowledgeable .
Sara C
Rating:
5.0
Customer did not leave a comment.
Rob S
Rating:
5.0
Customer did not leave a comment.
KRIS F
Rating:
5.0
Everything was first rate.
Thank you
Murray
MURRAY Y
Rating:
5.0
The new technology makes it easier for Uhaul agent to process the rentals compared to the past. However, the pre-inspection website didn't allow me to take photographs on my iPhone 15. This was the only disappointing aspect of my experience
Todd T
Rating:
5.0
The team here is great. My second time renting from here and both times had no issues. Quick to get ready and even a spot to park. I will always rent from here for a downtown move.
Colin D
Rating:
5.0
Customer did not leave a comment.
Chiheb K
Rating:
5.0
The best location ever.
Carter L
Rating:
4.0
We did an after hours drop off so no interaction with personnel. As I indicated above, we forgot to mention that the drivers side windshield wiper isn’t working properly.
Denise R
Rating:
5.0
The staff were so polite and friendly. They were awsome and made my day by their behavior.
farinaz k
Rating:
5.0
Customer did not leave a comment.
Braden M
Rating:
5.0
Everything went smoothly. The staff was friendly and helpful.
DONALD S
Rating:
5.0
No need to improve. Customer service was great!
Les M
Rating:
5.0
Very friendly staff :)
Emily B
Rating:
5.0
Sticky drinks had been spilled in the console and the oil change light was on, the van could have used a sweep.
Heath D
Rating:
4.0
Customer did not leave a comment.
Doug K
Rating:
5.0
Customer did not leave a comment.
Eniayo A
Rating:
5.0
Customer did not leave a comment.
Conyer C
Rating:
5.0
Great customer service
Patricia R
Rating:
5.0
I was approached by a staff person as I parked the truck. I handed over the key, he entered the fuel level and mileage, and I was on my way. Total time to return the truck was less that 5 minutes.
GUY B
Rating:
5.0
Very respectful
MOHD A
Rating:
5.0
Very friendly and helpful staff at the collection point. Process was completed efficiently and vehicle was ready early.
Paul P
Rating:
5.0
Everything was great, very quick pick up and drop off process and the staff was really friendly and competent. Thank you for everything!
Claudia X
Rating:
5.0
Vous devez mettre quelqu'un qui parle français parce que tous les clients ne parle pas l'anglais
Sombolo K
Rating:
5.0
Customer did not leave a comment.
NARANSIN B
Rating:
3.0
Hello,
No one got back to me about a payment plan re the monies you said I owed, end of October. I believe it was just supposed to be an end of the month pay day, but you guys were insisting on mid-month, even though I told you there was no money yet.
I was confused by this treatment so contacted your external public relations and Sebastian Reyes. I received an email from them saying you guys would look into it. NObody contacted me back.
Now, a collections office contacted me today! I’m NOT calling them back. I looked in the account and it says I owe you $42.60!!!! So, YOU decide if you want this money because I’m not calling any collections people.
Gillian M
Rating:
5.0
Customer did not leave a comment.
Joshua R
Rating:
5.0
Customer did not leave a comment.
Thanh N
Rating:
5.0
Pick up and drop off process was very easy, the personal at the location were very kind and make the whole process quick and efficient, Thank you for the service.
Aoussama S
Rating:
4.0
Customer did not leave a comment.
Sylvie S
Rating:
5.0
Guys at front desk were awesome
Thanks
Calvin D
Rating:
3.0
The location was ok, but I self picked up the truck and it is not easy to go through the process on-line. How I was supposed to take a picture of the back of the truck is it was parked against the fence. the letters of locks to retrieve the key are fading and there was not light on to help to unlock the loc,
Dulce M
Rating:
5.0
The folks working were efficient, knowledgeable and helpful! Great experience overall.
Kathryn G
Rating:
4.0
A shelter so people don't freeze while they're trying to do the self checkout
Navid R
Rating:
5.0
The gentleman working there was fantastic. My only suggestion is to maybe make your app a little less shit
Rory O
Rating:
5.0
Was great! The owner was really nice, and thoughtful. The day we picked
Benjamin W
Rating:
3.0
The cargo van was in good condition, and relatively easy to drive. However, it did not have a USB port to connect to my phone for charging, and it also didn't have Bluetooth. I would have preferred it had both of those things.
The pick-up and drop-off process was simple enough, although time-consuming, which was not fun given how cold it was.
The biggest issue was confusion over the charge. We had been quoted one price for the rental, but when we did the pick-up process through the U-Haul app, suddenly it was showing us a much higher charge (basically, $239 vs. $500+). We tried calling customer service, which was not helpful at all, as we were passed around from agent to agent, and the chat service was not helpful either. The person working inside at the Capital Self-Storage location was helpful, although unable to guarantee us the lower charge. His advice was to pay whatever the charge was, and then contact U-Haul to secure a refund based on a screen capture of the lower charge we were quoted.
In the end, however, none of that mattered, as we were charged the lower rate; but we really could have done without the confusion and telling us we were going to pay more than $300 more than we were originally quoted.
Matthew C
Rating:
5.0
Customer did not leave a comment.
Dani B
Rating:
5.0
Customer did not leave a comment.
Douaa L
Rating:
5.0
Really friendly staff, super helpful !
Hana O
Rating:
5.0
Customer did not leave a comment.
Andre M
Rating:
4.0
Customer did not leave a comment.
Yumeng W
Rating:
4.0
Although both pick up, and drop off location were great, In doing this review I miss the opportunity to review the renting process online. Without communication my pick up location got changed to a location well out of town, about a 50 minutes drive, without any offer of decent reimbursement for time or petrol money. I had to borrow a friends car, because this location could not be reasonably be reached by transit. U-Haul offered me an extra day, or extra km's, neither of which make sense to give, and refused any kind of discount on the reservation, which was made well in advance. 4 stars for the people at the pick up and drop off location, 1! star for the u-haul reservation, and customer service. I will think twice when needing a truck next time.
WOUTER V
Rating:
5.0
Customer did not leave a comment.
Dieudonne n
Rating:
5.0
Customer did not leave a comment.
Cameron Y
Rating:
5.0
Staff were helpful and knowledgeable. Truck was excellent. The only improvement I can think of would be to avoid the mileage charge in rates.
Cam S
Rating:
4.0
Customer did not leave a comment.
Fiona M
Rating:
5.0
Customer did not leave a comment.
ramazan e
Rating:
5.0
Friendly staff and easy check in and check out process.
Ralitza K
Rating:
5.0
Customer did not leave a comment.
Joel J
Rating:
5.0
Customer did not leave a comment.
Ali J
Rating:
5.0
Easy Peazy. Inexpensive.
Noah B
Rating:
4.0
Friendly and helpful staff with great prices for units!
Amy R
|
Overall Experience
Rating:
5.0
It was friendly and a fun place to visit! Thanks to a great staff!
Kathleen T
|
Overall Experience
Rating:
5.0
Super friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET C
|
Overall Experience
Rating:
5.0
Hours need to be longer.
Becky C
|
Overall Experience
Rating:
5.0
Great value. Hassle-free experience. Highly recommended.
Sean O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mathias s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colin M
|
Overall Experience
Rating:
5.0
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W
|
Overall Experience
Rating:
5.0
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S
|
Overall Experience
Rating:
5.0
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H
|
Overall Experience
Rating:
5.0
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E
|
Overall Experience
Rating:
5.0
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K
|
Overall Experience
Rating:
1.0
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G
|
Reservation
Rating:
4.0
Move went smoothly
kaireen p
|
Reservation
Rating:
4.0
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S
|
Reservation
Rating:
1.0
I booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K
|
Reservation
Rating:
5.0
Still to move in but experience thus far, has been great!
James B
|
Reservation
Rating:
5.0
Very helpful
TANIA B
|
Reservation
Rating:
5.0
Thank you to the helpful team at Capital Self Storage.
Maggie S
|
Reservation
Rating:
3.0
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten L
|
Reservation
Rating:
5.0
Awesome staff.
Su S
|
Reservation
Rating:
5.0
everything went smoothly, thanks!
ARIF J
|
Reservation
Rating:
4.0
Very friendly service.
Thx.
PAUL S
|
Overall Experience
Rating:
5.0
Very nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy R
|
First Impressions
Rating:
3.0
It actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy R
|
First Impressions
Rating:
4.0
A lot of walking from the elevator to the storage locker!
Privacy R
|
First Impressions
Rating:
3.0
I decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy R
|
First Impressions
Rating:
3.0
The staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy R
|
First Impressions
Rating:
4.0
Overall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy R
|
First Impressions
Rating:
4.0
The first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy R
|
First Impressions
Rating:
5.0
Fantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy R
|
First Impressions
Rating:
2.0
Average. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy R
|
First Impressions
Rating:
3.0
The reservation has been cancelled.
Privacy R
|
First Impressions
Rating:
1.0
though this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy R
|
First Impressions
Rating:
4.0
Did not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy R
|
First Impressions
Rating:
4.0
Friendly staff. Easy to use facility.
Privacy R
|
First Impressions
Rating:
4.0
Good service and easy operation
Privacy R
|
First Impressions
Rating:
4.0
Good service and easu operation
Privacy R
|
First Impressions
Rating:
3.0
Straightforward process, helpful staff
Privacy R
|
First Impressions
Rating:
5.0
Steve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy R
|
First Impressions
Rating:
1.0
Not very clean and operating hours are not convenient for working people
Privacy R
|
First Impressions
Rating:
3.0
The services was excellent but the storage section looks old and not taken care adequatly
Privacy R
|
First Impressions
Rating:
3.0
The manager was helpful and friendly.
The paper work was done fast and without any delay.
Privacy R
|
First Impressions
Rating:
3.0
Staff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
