Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck, lot and office were all filthy.
Truck worked well and the service was professional and polite.
Craig P.
Rating:
5.0
Customer did not leave a comment.
Marc A.
Rating:
4.0
Customer did not leave a comment.
ROD S.
Rating:
5.0
Customer did not leave a comment.
ERIK M.
Rating:
5.0
Customer did not leave a comment.
Leslie R.
Rating:
4.0
Customer did not leave a comment.
Ron B.
Rating:
5.0
Very helpful staff!!
doreen J.
Rating:
5.0
Customer did not leave a comment.
Parviz A.
Rating:
4.0
Customer did not leave a comment.
Samantha S.
Rating:
5.0
Customer did not leave a comment.
Thomas H.
Rating:
3.0
Customer did not leave a comment.
andre P.
Rating:
5.0
Clean at least the wind screen
SAHER M.
Rating:
5.0
Excellent. Selve serve was the best option! The gentleman who I got the keys from was pleasant and very easy to work with. Overall excellent experience. I always recommend taking the extra insurance on any rental!
Susan L.
Rating:
5.0
Customer did not leave a comment.
PAULIN V.
Rating:
5.0
Customer did not leave a comment.
SOKUNTHY O.
Rating:
3.0
Clean truck cab
phyllis C.
Rating:
5.0
Customer did not leave a comment.
BRADLEY S.
Rating:
2.0
Customer did not leave a comment.
Pedro M.
Rating:
5.0
this location is great, was able to pick up the vehicle within 5 minutes of arriving at the site, everything went quickly and was in good condition!
Kristen N.
Rating:
1.0
I ordered a dolly and blankets. No dolly was in the truck and the blankets were crumpled and dirty. The truck didn't look like it had been cleaned in weeks (in the cab section).
Alan C.
Rating:
4.0
Customer did not leave a comment.
Marcia H.
Rating:
3.0
The car dashboard (note sure what the surface area is called in between window and steering wheel) – but this area was quite dusty, which says that the car is not disinfected – problem in COVID times.
Marc-Oliver G.
Rating:
2.0
When I booked two weeks prior, I was told I would receive a call because the equipment was not available at the location I wanted. The day before the rental I called uhaul because I had heard nothing. They said I would get a call around 6pm. At 9pm, the night before the rental, I still had not heard anything so I called again. I was told I needed to go to this location to get the truck. When was someone planning to tell me this rather important information?!
SIMONDUNCAN F.
Rating:
5.0
Customer did not leave a comment.
Sergey V.
Rating:
5.0
Customer did not leave a comment.
janine R.
Rating:
5.0
Customer did not leave a comment.
Brittani R.
Rating:
5.0
Customer did not leave a comment.
Elisaveta K.
Rating:
4.0
Service was impeccable - thank you very much for your knowledgeable and friendly support.
The van was dirty, chairs covered in animal hair, and a foul smell throughout.
Cristina P.
Rating:
5.0
Customer did not leave a comment.
Dwayne S.
Rating:
5.0
Great customer service and the person running the place was nice and pleasant. The physical location however is run down and not well kept
Rod N.
Rating:
1.0
No COVID protocols in place and rep not wearing a mask. Rental vehicle smelled of cigarette smoke. Truck was otherwise fine but the experience does not encourage a return to this location. By comparison on same day, was at a Dymon storage centre that was clean, COVID safe and friendly staff.
Dylan T.
Rating:
4.0
Customer did not leave a comment.
Jonah E.
Rating:
5.0
Customer did not leave a comment.
Ryan L.
Rating:
3.0
Truck worked fine, but it was quite dirty inside the cab, floors and console full of dirt/dust and beverage drips etc.
Art R.
Rating:
5.0
Nothing! The gentleman at the front desk is lovely!
Jenna H.
Rating:
5.0
Customer did not leave a comment.
Ashley H.
Rating:
4.0
Rear door spring let go, could no longer close the rear roll up door fully by day's end, luckily the individual at the Ottawa location was present at drop off so I could give the key in his hand instead of leaving it in the open box. I rented 12 blankets (2 packs) but discovered 11 total in both bundles- 11 returned. Truck ran well for the move.
RICHARD S.
Rating:
5.0
Customer did not leave a comment.
CHARLIE K.
Rating:
3.0
The office looked unclean, and the people manning didn't seem very friendly.
Savannah Natasha L.
Rating:
5.0
Customer did not leave a comment.
Cora S.
Rating:
1.0
Horrible manager who does not even know their own contract. They have very vague instructions for the pick up and drop off. They gave me the wrong rental equipment which made my moving difficult. I had to pay double what I was expecting because they gave me a truck that was almost empty of gas and they requested that I fill it back completely before drop off. When I requested for a refund, they would not reimburse me the whole amount for the rental even though I paid twice what I initially had to because of errors on their part. Horrible experience!
Dylan F.
Rating:
3.0
The interior of the truck was dirty. Dash had a bunch of old parking slips on it and dried coffee in the cup holders, the floors were dirty. The back of the truck had a bunch of blankets just strewn about unfolded. The little bag on the side in the back for blankets had a bunch of shattered glass in it. The photos for mobile pickup weren't recent of the truck so I had to dispute almost all of them. But the truck worked so I guess that's a win
JACOB L.
Rating:
3.0
The staff is friendly and fast. Pleasant experience.
Marcos R.
Rating:
5.0
Customer did not leave a comment.
Corinne P.
Rating:
5.0
The App experience wasn't great, however the staff member who assisted us was wonderful. Thank you.
Heather M.
Rating:
4.0
Customer did not leave a comment.
Janet B.
Rating:
5.0
The self-serve option worked well, will use again! Thank you
Annie C.
Rating:
5.0
Customer did not leave a comment.
Phillip P.
Rating:
5.0
It was a very positive experience, from being able to reserve and rent on line, the option of doing everything on my mobile device and the assistance of warm and friendly staff. I would recommend this service to any of my friends or family in the market for truck rental.
John P.
Rating:
3.0
Customer did not leave a comment.
Rebecca W.
Rating:
4.0
Customer did not leave a comment.
Peter C.
Rating:
3.0
Tried to call support was on hold for half an hour before I hung up. You said you would contact me in 48 hours...you didn't. Great customer service!
DAVIDALBERT M.
Rating:
4.0
Good staff
Jeff P.
Rating:
5.0
Ryan at the front desk was friendly, helpful, and contributed to my great experience!
Chandler T.
Rating:
5.0
Customer service was friendly,patient, and extremely fast at this location. Many thanks!
Gwendolyn G.
Rating:
1.0
I needed a hand truck and purposely booked one but I was told it was first come first served. What's the point of the reservation system if it doesn't apply?
Peter F.
Rating:
4.0
Tell us where the nearest gas station is!
JP L.
Rating:
5.0
Customer did not leave a comment.
Katharine S.
Rating:
5.0
Customer did not leave a comment.
Colin M.
|
Overall Experience
Rating:
4.0
Nil.
Marc-Andre P.
Rating:
5.0
Vehicle was well maintained but could be cleaner but not enough to move off a yes/no question.
Ian D.
Rating:
3.0
Please at least clean or sanitize the truck/equipments according to public health guidelines prior to lending it to the next person.
Benny D.
Rating:
3.0
the guy accepted our truck but we had to fight it. uHaul sent us in our 26ft to that location & he said that they usually don't accept them. we showed the message i got saying that this was the drop off location so he took it. extremely dissatisfied with all of the mishaps we had to endure on our already busy moving day.
KayLee P.
Rating:
2.0
Customer did not leave a comment.
Clement H.
Rating:
5.0
Customer did not leave a comment.
Lucie C.
Rating:
5.0
Customer did not leave a comment.
Veasna V.
Rating:
5.0
Customer did not leave a comment.
Yuan Y.
Rating:
5.0
Customer did not leave a comment.
Guy M.
Rating:
5.0
Customer did not leave a comment.
Rejean T.
Rating:
5.0
Customer did not leave a comment.
Kerry C.
Rating:
1.0
Please make sure to give the requested vehicle. A larger vehicle consumes a lot of unnecessary fuel. I wish uHaul understood other peoples difficulties.
Aqif I.
Rating:
2.0
Open up on time, give me the number of blankets I ordered, and return my calls when I report a missing item. Very disappointing exchange.
Noah M.
Rating:
4.0
The fact the gas tank is not full makes returning with too much or too little gas a pain (why i dropped a star!). Otherwise, this is my third rental at this location and all have gone smoothly.
Rhys P.
Rating:
3.0
We had booked a dolly with our rental as it was an option on the site and we're told that “they are all gone from the weekend. I'm just an independent owner if you go to a larger store they may have one†The truck had 1/4 tank of fuel it, we put gas in it an retired it with more than we received. Perhaps they should come full like a normal rental does?!
Shannon W.
Rating:
5.0
Customer did not leave a comment.
Carey F.
Rating:
4.0
The mobile sign in process was a little bit confusing. There was also no way for me to brush the snow off the roof of the cargo van.
Vanessa Y.
Rating:
5.0
There was a snow fall 10-20 cms expected when I picked up the van. My only complaint is that the tires were all season and had poor traction in the snow. I returned the van earlier than originally planned because I didn't want to risk an accident with road conditions being so bad.
Sheila F.
Rating:
3.0
The wipers did not have any fluid. It presented a real hazard for the driver due to the strong sun at the time as it was impossible to clean the front windshield (which was dirty).
We also had to clear the snow from the car's roof and front windshield before the beginning of the service, which is quite hard due to the height of the van.
Thanks.
Matias D.
Rating:
4.0
Staff should be wearing a mask when interacting with customers as required by COVID rules.
I don't go to other U-haul locations so its hard to compare.
The booking web site is generally quite good but it gave a pick-up time of 2pm when I could have picked up ant any time that day.
Ron P.
Rating:
5.0
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W.
|
Overall Experience
Rating:
5.0
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S.
|
Overall Experience
Rating:
5.0
Most efficient staff I have ever had at u haul I'm terms of getting me the truck and processing. They seemed so much more on their game than at any other location. I had the van within 5 minutes of getting therr. My only issue was the ordered equipment was not in the van and I ended up driving back and forth to the uhaul because I was unaware the gear was not loaded. Truck was dirty inside - but also it's canada in the winter so this was not a surprise....
Jacob C.
Rating:
4.0
Proximity of the location is great! The customer service professional (Ryan I believe) was really lovely as well.
Everett S.
Rating:
1.0
While I understand that COVID has made it harder to offer proper customer service, when I went to drop off my truck at the end of the day, I had no idea what to do with it and was just roaming the courtyard having to ask other customers for a good 10 minutes before I just decided to park it anywhere and drop off the keys. The office to drop off the keys was shabby and run down and it was very poorly labeled so I took a while finding it.
In the future, drop off instructions should be sent ahead of time.
Alexandre C.
Rating:
5.0
Our service provider was excellent
Marlene B.
Rating:
5.0
Happy with service.
Tawanda S.
Rating:
3.0
The floor was a bit dirty because of snow I think and the windshield was covered with snow as well, but it is Ottawa tho and they get tons of snow.
Bruno L.
Rating:
1.0
Clean up the facility. Make it look more professional. No masks worn by either employee.
Rozanne G.
Rating:
5.0
Ryan, the person in the location, was very polite, helpful and reassuring. I was having trouble with the online app and he was very understanding and helped put me at ease. I was really impressed with his attention and professionalism
Andrea E.
Rating:
3.0
Customer did not leave a comment.
Erin T.
Rating:
3.0
Best experience ever. This location makes renting a uhaul a real pleasure. So efficient. You are in and out with ease. Wonderful, I recommendit to anyone who asks. Thank you.
Margaret S.
Rating:
2.0
Location was okay. Online check in was a nightmare. Would never try this again. Rental was dirty and didn't have the items that I paid for. Another customer had the same rental truck number as I did when I showed up and it took 30 + minutes to figure it out with the front desk. Online help was terrible.
Timothy B.
Rating:
4.0
Good location, easy in and out.
STEVENG L.
Rating:
4.0
Customer did not leave a comment.
Jessica J.
Rating:
1.0
They do not pick up the phone, and do not return calls either. The place is totally empty, the lot is full with rental cars, no sign of clients coming and going, yet they still claim they are busy and have no time to pick up the phone. Their answering system is still announcing the holiday schedule... I had to drive in from way out of town just to make sure all is well after I returned the rental after close of business the previous day. Two different radio stations are on, the cashier has no manners, talks down to the customer from a distance, and has the appearance of being annoyed by a client showing up. Far be it from him to greet you first. His reply to my greeting sounded like "what (the hell) do you want?" He does not bother putting on a mask and comming closer as he should, he is perfectly comfortable talking to you across the entire room from his chair. The inside of the car was decent, the exterior quite dirty. The rearview mirrors were covered by a solid layer of dirt – which was quite dangerous until I got to my destination where I was finally able to wash them.
Tibor L.
Rating:
1.0
100 km was to my bill for no reason. I drove it only in downtown Ottawa, and the final bill shows 148 km used, which is crazy. This also means I paid $101.70 for a 1 day cargo van rental. The location told me to file a dispute on this website, which doesn't seem to work as advertised. Horrible experience overall.
Srdjan V.
Rating:
5.0
Customer did not leave a comment.
STEPHENA H.
Rating:
5.0
Customer did not leave a comment.
Matthew D.
Rating:
3.0
Truck wasn't clean on the interior. Garbage left on floor of cab
Amy L.
Rating:
5.0
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H.
|
Overall Experience
Rating:
3.0
I was very upset with the online app pickup option. I had already submitted pictures of my driver's license front and back sides and it asked me again for it which made the process too long, I wished to have it done through the office by talking to someone as opposed to using the required steps through the app.
Juan T.
Rating:
1.0
This place is not clean, I requested and paid fir a dolly and I didn't get it.
I filled the gas tank at the end more than it should by mistake and they didn't want to acknowledge or give me any discount.
Thiefs
Sinda G.
Rating:
5.0
wear a mask
Julia S.
Rating:
5.0
Customer did not leave a comment.
PAZI D.
Rating:
5.0
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E.
|
Overall Experience
Rating:
5.0
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K.
|
Overall Experience
Rating:
1.0
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G.
|
Reservation
Rating:
4.0
Move went smoothly
kaireen p.
|
Reservation
Rating:
4.0
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S.
|
Reservation
Rating:
1.0
I booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K.
|
Reservation
Rating:
5.0
Still to move in but experience thus far, has been great!
James B.
|
Reservation
Rating:
5.0
Very helpful
TANIA B.
|
Reservation
Rating:
5.0
Thank you to the helpful team at Capital Self Storage.
Maggie S.
|
Reservation
Rating:
3.0
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.