Be more kind with people. I felt the guy a little bit nervous
Hamza A
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and fast service
Mike BI made my reservation months in advance and I purchased the use of a dolly (the kind with a back to support multiple boxes), but when I got there there weren't any left for me to use. I was able to use one of those ones that just a square with a hole in the middle on some wheels, but it's really not the same piece of equipment and not ergonomic to use. The staff members were extremely nice and helpful the entire time and were apologetic, but maybe they could get a few more dollys on site so this doesn't happen again. The truck itself was good to drive. The ignition hole for the key was a little finicky (the outer ring was loose and it wasn't in the exact right spot the key wouldn't turn), and the lever to switch gears was also temperamental, but the truck was otherwise perfect.
Erin CThe truck was clean and ready to go, which I appreciated. However, I was disappointed that the additional items I had reserved—such as the dolly and coversheets—were not available when I arrived. The staff simply informed me that they were out of stock, despite my booking them in advance. These tools would have been very helpful during the move. Other than that, the overall experience was fine.
Daniel RFront desk guy was super nice
Charlotte OClean the windshield, inside and out.
Frank CNothing to really improve
RONALD KSmooth process Very responsive and friendly It was a great experience. Very honest and professional representative Thank you
Marwan YVery friendly and helpful staff member. A big thank you to him. Sorry I don’t remember your name.
maria pWe had a great experience and appreciated the super efficient service. Great location for us.
Bronwyn PReserving the truck was simple. The staff at the desk was very friendly and helpful. The staff that was there when I returned the vehicle was very friendly and a pleasure to deal with.
Tanya BThe two gentlemen who helped me were very kind and helpful!
Kathleen SI requested but didn’t get the trolly as needed
Saeid FGood experience, except I ordered 12 blankets for the move and they had none which was a very big inconvenience.
Julian GNothing. It was all super easy.
Brian SVery polite and helpful staff.
SHAOJUN YFirst class service, nothing to improve.
Michel GVery helpful, prompt, and polite service. Recommend to anyone, they all deserve a raise 👌
stephen BThe booking and return process online was very poor.
Timothy VFriendly people, thank you
Denis BGreat service! Very friendly staff. Will use this location again in the future.
Erik MI love the self check-in process.
John NThe guy who worked there came right out and helped us check in the uhaul and was very helpful and pleasant.
Jacklyn SMake a better mobile app. Mobile app was just painful and you don't say anywhere you need to pre-register.
Jack CThe gentleman working was awesome, good lad
Shayne MGreat customer service and lock box option is a bonus
Michael MEverything was perfect
Joe CThat was one of the best I haul experiences I ever had.
Jean RGreat vehicle, very flexible with timing, and Danny was a pleasure to deal with—the experience was excellent! I’d recommend this location to anyone and would return in a heartbeat.
Nicholas PEverything went rather smoothly with our recent rental. Just wondered if there was much point taking photos of the vehicle when returns were at night. Thank you!
Christopher DJe payé plus que le prix trouvé sur l'annonce
Rachad CThe person that helped us rent the truck was super friendly :))
Nicole H1) Self check-in during opening hours is not great. 2) Truck provided very dirty inside, lots of scratches outside. 3) Engine caution light was on the entire time. 4) I brought back the truck 20 minutes late, it was 16h08 and this location closes at 16h. I was charged for two full days instead of one. I called to see if anything could be done in the charge because i) I was slightly late due to traffic; ii) with the location closing at 16h, the truck could not have been rented out again; iii) I brought back the truck with 1/2 tank while it was at 3/8 when I took it. I was told nothing could be done on my bill because no-one was there to see when I brought the truck back and I did not do self checkout. I am not sure how I was supposed to know that, and also there must be cameras to see when I brought back the truck. I found the service to be very abismal and unflexible.
Luc CFriendly, accommodating staff!
PATRICIA DPickup and return were seamless , staff on site provided excellent customer service . Attentive , friendly and knowledgeable .
Sara CEverything was first rate. Thank you Murray
MURRAY YThe new technology makes it easier for Uhaul agent to process the rentals compared to the past. However, the pre-inspection website didn't allow me to take photographs on my iPhone 15. This was the only disappointing aspect of my experience
Todd TThe team here is great. My second time renting from here and both times had no issues. Quick to get ready and even a spot to park. I will always rent from here for a downtown move.
Colin DThe best location ever.
Carter LWe did an after hours drop off so no interaction with personnel. As I indicated above, we forgot to mention that the drivers side windshield wiper isn’t working properly.
Denise RThe staff were so polite and friendly. They were awsome and made my day by their behavior.
farinaz kEverything went smoothly. The staff was friendly and helpful.
DONALD SNo need to improve. Customer service was great!
Les MVery friendly staff :)
Emily BSticky drinks had been spilled in the console and the oil change light was on, the van could have used a sweep.
Heath DGreat customer service
Patricia RI was approached by a staff person as I parked the truck. I handed over the key, he entered the fuel level and mileage, and I was on my way. Total time to return the truck was less that 5 minutes.
GUY BVery respectful
MOHD AVery friendly and helpful staff at the collection point. Process was completed efficiently and vehicle was ready early.
Paul PEverything was great, very quick pick up and drop off process and the staff was really friendly and competent. Thank you for everything!
Claudia XVous devez mettre quelqu'un qui parle français parce que tous les clients ne parle pas l'anglais
Sombolo KHello, No one got back to me about a payment plan re the monies you said I owed, end of October. I believe it was just supposed to be an end of the month pay day, but you guys were insisting on mid-month, even though I told you there was no money yet. I was confused by this treatment so contacted your external public relations and Sebastian Reyes. I received an email from them saying you guys would look into it. NObody contacted me back. Now, a collections office contacted me today! I’m NOT calling them back. I looked in the account and it says I owe you $42.60!!!! So, YOU decide if you want this money because I’m not calling any collections people.
Gillian MPick up and drop off process was very easy, the personal at the location were very kind and make the whole process quick and efficient, Thank you for the service.
Aoussama SGuys at front desk were awesome Thanks
Calvin DThe location was ok, but I self picked up the truck and it is not easy to go through the process on-line. How I was supposed to take a picture of the back of the truck is it was parked against the fence. the letters of locks to retrieve the key are fading and there was not light on to help to unlock the loc,
Dulce MThe folks working were efficient, knowledgeable and helpful! Great experience overall.
Kathryn GFriendly and helpful staff with great prices for units!
Amy R | Overall ExperienceIt was friendly and a fun place to visit! Thanks to a great staff!
Kathleen T | Overall ExperienceSuper friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna L | Overall ExperienceHours need to be longer.
Becky C | Overall ExperienceGreat value. Hassle-free experience. Highly recommended.
Sean O | Overall ExperienceI have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W | Overall ExperienceCapital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S | Overall ExperienceWould absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H | Overall ExperienceOnly positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E | Overall ExperienceThe staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K | Overall ExperienceWe were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G | ReservationMove went smoothly
kaireen p | ReservationVery bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S | ReservationI booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K | ReservationStill to move in but experience thus far, has been great!
James B | ReservationVery helpful
TANIA B | ReservationThank you to the helpful team at Capital Self Storage.
Maggie S | ReservationThe facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten L | ReservationAwesome staff.
Su S | Reservationeverything went smoothly, thanks!
ARIF J | ReservationVery friendly service. Thx.
PAUL S | Overall ExperienceVery nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy R | First ImpressionsIt actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy R | First ImpressionsA lot of walking from the elevator to the storage locker!
Privacy R | First ImpressionsI decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy R | First ImpressionsThe staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy R | First ImpressionsOverall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy R | First ImpressionsThe first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy R | First ImpressionsFantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy R | First ImpressionsAverage. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy R | First ImpressionsThe reservation has been cancelled.
Privacy R | First Impressionsthough this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy R | First ImpressionsDid not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy R | First ImpressionsFriendly staff. Easy to use facility.
Privacy R | First ImpressionsGood service and easy operation
Privacy R | First ImpressionsGood service and easu operation
Privacy R | First ImpressionsStraightforward process, helpful staff
Privacy R | First ImpressionsSteve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy R | First ImpressionsNot very clean and operating hours are not convenient for working people
Privacy R | First ImpressionsThe services was excellent but the storage section looks old and not taken care adequatly
Privacy R | First ImpressionsThe manager was helpful and friendly. The paper work was done fast and without any delay.
Privacy R | First ImpressionsStaff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
Privacy R | First Impressions