Everything was perfect
Joe C
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That was one of the best I haul experiences I ever had.
Jean RGreat vehicle, very flexible with timing, and Danny was a pleasure to deal with—the experience was excellent! I’d recommend this location to anyone and would return in a heartbeat.
Nicholas PEverything went rather smoothly with our recent rental. Just wondered if there was much point taking photos of the vehicle when returns were at night. Thank you!
Christopher DJe payé plus que le prix trouvé sur l'annonce
Rachad CThe person that helped us rent the truck was super friendly :))
Nicole H1) Self check-in during opening hours is not great. 2) Truck provided very dirty inside, lots of scratches outside. 3) Engine caution light was on the entire time. 4) I brought back the truck 20 minutes late, it was 16h08 and this location closes at 16h. I was charged for two full days instead of one. I called to see if anything could be done in the charge because i) I was slightly late due to traffic; ii) with the location closing at 16h, the truck could not have been rented out again; iii) I brought back the truck with 1/2 tank while it was at 3/8 when I took it. I was told nothing could be done on my bill because no-one was there to see when I brought the truck back and I did not do self checkout. I am not sure how I was supposed to know that, and also there must be cameras to see when I brought back the truck. I found the service to be very abismal and unflexible.
Luc CFriendly, accommodating staff!
PATRICIA DPickup and return were seamless , staff on site provided excellent customer service . Attentive , friendly and knowledgeable .
Sara CEverything was first rate. Thank you Murray
MURRAY YThe new technology makes it easier for Uhaul agent to process the rentals compared to the past. However, the pre-inspection website didn't allow me to take photographs on my iPhone 15. This was the only disappointing aspect of my experience
Todd TThe team here is great. My second time renting from here and both times had no issues. Quick to get ready and even a spot to park. I will always rent from here for a downtown move.
Colin DThe best location ever.
Carter LWe did an after hours drop off so no interaction with personnel. As I indicated above, we forgot to mention that the drivers side windshield wiper isn’t working properly.
Denise RThe staff were so polite and friendly. They were awsome and made my day by their behavior.
farinaz kEverything went smoothly. The staff was friendly and helpful.
DONALD SNo need to improve. Customer service was great!
Les MVery friendly staff :)
Emily BSticky drinks had been spilled in the console and the oil change light was on, the van could have used a sweep.
Heath DGreat customer service
Patricia RI was approached by a staff person as I parked the truck. I handed over the key, he entered the fuel level and mileage, and I was on my way. Total time to return the truck was less that 5 minutes.
GUY BVery respectful
MOHD AVery friendly and helpful staff at the collection point. Process was completed efficiently and vehicle was ready early.
Paul PEverything was great, very quick pick up and drop off process and the staff was really friendly and competent. Thank you for everything!
Claudia XVous devez mettre quelqu'un qui parle français parce que tous les clients ne parle pas l'anglais
Sombolo KHello, No one got back to me about a payment plan re the monies you said I owed, end of October. I believe it was just supposed to be an end of the month pay day, but you guys were insisting on mid-month, even though I told you there was no money yet. I was confused by this treatment so contacted your external public relations and Sebastian Reyes. I received an email from them saying you guys would look into it. NObody contacted me back. Now, a collections office contacted me today! I’m NOT calling them back. I looked in the account and it says I owe you $42.60!!!! So, YOU decide if you want this money because I’m not calling any collections people.
Gillian MPick up and drop off process was very easy, the personal at the location were very kind and make the whole process quick and efficient, Thank you for the service.
Aoussama SGuys at front desk were awesome Thanks
Calvin DThe location was ok, but I self picked up the truck and it is not easy to go through the process on-line. How I was supposed to take a picture of the back of the truck is it was parked against the fence. the letters of locks to retrieve the key are fading and there was not light on to help to unlock the loc,
Dulce MThe folks working were efficient, knowledgeable and helpful! Great experience overall.
Kathryn GA shelter so people don't freeze while they're trying to do the self checkout
Navid RThe gentleman working there was fantastic. My only suggestion is to maybe make your app a little less shit
Rory OWas great! The owner was really nice, and thoughtful. The day we picked
Benjamin WThe cargo van was in good condition, and relatively easy to drive. However, it did not have a USB port to connect to my phone for charging, and it also didn't have Bluetooth. I would have preferred it had both of those things. The pick-up and drop-off process was simple enough, although time-consuming, which was not fun given how cold it was. The biggest issue was confusion over the charge. We had been quoted one price for the rental, but when we did the pick-up process through the U-Haul app, suddenly it was showing us a much higher charge (basically, $239 vs. $500+). We tried calling customer service, which was not helpful at all, as we were passed around from agent to agent, and the chat service was not helpful either. The person working inside at the Capital Self-Storage location was helpful, although unable to guarantee us the lower charge. His advice was to pay whatever the charge was, and then contact U-Haul to secure a refund based on a screen capture of the lower charge we were quoted. In the end, however, none of that mattered, as we were charged the lower rate; but we really could have done without the confusion and telling us we were going to pay more than $300 more than we were originally quoted.
Matthew CReally friendly staff, super helpful !
Hana OAlthough both pick up, and drop off location were great, In doing this review I miss the opportunity to review the renting process online. Without communication my pick up location got changed to a location well out of town, about a 50 minutes drive, without any offer of decent reimbursement for time or petrol money. I had to borrow a friends car, because this location could not be reasonably be reached by transit. U-Haul offered me an extra day, or extra km's, neither of which make sense to give, and refused any kind of discount on the reservation, which was made well in advance. 4 stars for the people at the pick up and drop off location, 1! star for the u-haul reservation, and customer service. I will think twice when needing a truck next time.
WOUTER VStaff were helpful and knowledgeable. Truck was excellent. The only improvement I can think of would be to avoid the mileage charge in rates.
Cam SFriendly staff and easy check in and check out process.
Ralitza KEasy Peazy. Inexpensive.
Noah BKeep a broom in the truck to sweep the floor.
Maria MNothing to improve on, was a great experience. Thanks
Emily PThe staff who we interacted with were exceptionally nice and friendly. Would certainly recommend! Thank you!
Benjamin FExcellent friendly service!
TOM HExcellent customer service.
Ian PGreat customer service, overall an excellent experience
Peter BThe customer service was outstanding but I was highly disappointed that the vehicle (having originated from the state of Arizona) did not have snow tires. In fact, other vehicles in the fleet at this location are from Arizona too. As a result, I got stuck in a parking lot for hours, my helper had to return to his other job, and I had to move myself. Unable to exit onto the street from the parking lot (with a mere 4” snow covering), the vehicle slid all over the place. Even when I came to a full stop, when the centre of mass shifted, the entire vehicle slid sideways and fishtailed. Moving at only 20 km/h, I even slid straight through an intersection at one point because the brakes were ineffective with all-season tires on snow. Would U-Haul ever consider not maintaining the brakes on its fleet of vehicles? Probably not. But when tires unsafe for the operating conditions compromise the brakes on the vehicle, this is problematic. The clear and obvious perception is that by sourcing the vehicles from a region of warmer climate, the overhead cost of winterizing the fleet with winter tires (thus ensuring adequate customer safety) is avoided. It’s inappropriate for customer safety to be included in exercises of corporate risk management in pursuit of potential cost savings. In future I will be renting from the Quebec side of the river where I believe it’s mandated by law for all vehicles (possibly even commercial) to operate with winter tires during the winter months. I will recommend this location for warmer months because the guys there are great but will deter my friends and family from renting from any U-Haul in Ottawa during the colder months for all of the reasons above.
Hamish MCustomer service very good
Paul ZI got an outstanding experience from Capital Self Storage. They are amazing.
Luciano MCustomer service at pickup was excellent. My only complaints are that on arrival, I had ordered 12 moving blankets but only 4 were available, and the moving dolly I asked for wasn't available. I also never received an invoice/receipt afterwards. Other than that I had a good experience.
Thomas HIt was after-hours so there was no personnel. It was an extremely smooth process, although I was not notified online that they would ask for a copy of my U-Haul contract.
GILLES RSuper helpful guys! First time renting an Utah U-Haul, it was so easy!
Jaimie GFriendly and helpful staff
Janice OHave used this location many times, great folks, and convenient downtown location. Would recommend.
ANDRE SMy vehicle broke down due to a broken fuel pump, I waited 1.5 hours for RSA, then had to take a cab all the way to the Coventry location to get my own replacement vehicle. I had to unload the broken truck and reload the new one. This added several hours and about $80-100 to my day. The RSA people were excellent, but the employees at Coventry told me to go back to Breeze Hill (wrong) and did not seem very knowledgeable/helpful. It would have been appreciated if U-Haul would have at least given me a small discount due to all the trouble their broken vehicle caused me.
Christopher PIt was my first time renting from UHAUL. The seat was so comfortable, even extremely better than my F150 truck. It is built for even a short person like myself, standing at 5ft 4 inches. I was nervous. Although I drove an F150, I did not know what to expect when driving a van. I forgot the name of the man who helped assured me that it wouldn't be that hard; he assured me I would do okay. He showed me how to operate the vehicle. Then I was confident. I took the truck at 3:45 pm. and returned it at 5:24 pm. I Dropped off the key in the after-hour box along with my invoice. He complimented me on my truck. 4 satisfied stars. You know why. I loved the helpers. Peter and Adam. I will recommend you and I will be using you again. Morgan.
Ingrid MService was excellent. The person who took care of my reservations was very friendly. Great experience overall.
Monique MThis is our second time dealing with Paul and his team. Both times they have been more than accommodating for us. We are from out of town - it is our daughter that lives in the Ottawa area. I would not hesitate to recommend them. They have been extremely helpful with us. Terri
Terri Mgreat service from the staff
Pierre AFriendly and helpful staff with great prices for units!
Amy R | Overall ExperienceIt was friendly and a fun place to visit! Thanks to a great staff!
Kathleen T | Overall ExperienceSuper friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna L | Overall ExperienceHours need to be longer.
Becky C | Overall ExperienceGreat value. Hassle-free experience. Highly recommended.
Sean O | Overall ExperienceI have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH W | Overall ExperienceCapital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH S | Overall ExperienceWould absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne H | Overall ExperienceOnly positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory E | Overall ExperienceThe staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie K | Overall ExperienceWe were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn G | ReservationMove went smoothly
kaireen p | ReservationVery bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob S | ReservationI booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion K | ReservationStill to move in but experience thus far, has been great!
James B | ReservationVery helpful
TANIA B | ReservationThank you to the helpful team at Capital Self Storage.
Maggie S | ReservationThe facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten L | ReservationAwesome staff.
Su S | Reservationeverything went smoothly, thanks!
ARIF J | ReservationVery friendly service. Thx.
PAUL S | Overall ExperienceVery nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy R | First ImpressionsIt actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy R | First ImpressionsA lot of walking from the elevator to the storage locker!
Privacy R | First ImpressionsI decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy R | First ImpressionsThe staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy R | First ImpressionsOverall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy R | First ImpressionsThe first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy R | First ImpressionsFantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy R | First ImpressionsAverage. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy R | First ImpressionsThe reservation has been cancelled.
Privacy R | First Impressionsthough this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy R | First ImpressionsDid not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy R | First ImpressionsFriendly staff. Easy to use facility.
Privacy R | First ImpressionsGood service and easy operation
Privacy R | First ImpressionsGood service and easu operation
Privacy R | First ImpressionsStraightforward process, helpful staff
Privacy R | First ImpressionsSteve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy R | First ImpressionsNot very clean and operating hours are not convenient for working people
Privacy R | First ImpressionsThe services was excellent but the storage section looks old and not taken care adequatly
Privacy R | First ImpressionsThe manager was helpful and friendly. The paper work was done fast and without any delay.
Privacy R | First ImpressionsStaff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
Privacy R | First Impressions