I dropped off the trailer, mid-afternoon on a Saturday. There was a person off to the side of the office in a pickup. She got out and told me that the owner was not available and that I should just drop the trailer next to another one. I did that (and took pictures thank goodness) but I asked if there was something that needed to be signed and she shrugged and said no. 5 days later I got a notice from U-Haul that I had not returned the trailer. This has been fixed after a quick discussion with customer service at U-Haul, but it should never have come up.
John H
Customer Reviews for Captain Jacks Campground
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cellular service was weak at this location. (Too be expected) GPS coordinates were not accurate, therefore the U-Haul app was none operational. I had to call.
Sean BGood experience overall
Steven RI dropped off the trailer during normal business hours on a Friday. There was no one present to receive the trailer. The app did not allow me to record photos of the trailer to confirm that it was in good condition, so I just took pictures myself to have a record in case any questions came up. The location is remote, so cell signal is limited. Maybe that was why the app seemed less than fully functional. I had a similar experience when dropping off a trailer at this location in the past.
Derin RLots of unmarked damage on trucks and trailers the lady at the pick up location was extremely nice made sure to document everything, was not the place we made the reservation to pick up was over an hour and a half away but Amy in traffic in Springfield Missouri was absolutely amazing at comping us for our time and trouble to to pick up at different location she needs to be recognized for her professionalism and willingness to work with us
robert r