Captain's Marine makes sure that you are satisfied, they go the extra mile for their customers.
Fred Kling
Customer Reviews for Captains Choice Marine LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better system for online pickups
Brandon VanthofVery friendly and helpful.
Jay KollinDon is so easy to work with, and makes the process simple and quick.
Charity SizemoreThe moving experience went very smoothly.
Jeanne MaherTrailer was very dirty upon pick-up.
Richard KingNothing
Melanie MazzaconeCaptains Choice is a great place to rent from- Don really helped me out when I got into a bind and needed a vehicle quickly- I would highly recommend this business.
Brian DrettmannQuick service very friendly and excellent to work with
STEPHEN CZERKESCaptions Choice was very friendly and helped hookup to the trailer. Big thank you to Don.
David SmithThe cell signal at this location is VERY poor! I know this is out of your control, but it took almost 2 hours to pick the truck up, because the process kept timing out. It was after hours and my first experience using the online pick up. It was a very frustrating experience! I will use a different location next time and will make sure it’s during business hours.
Cynthia McKayEasy drop off with no issues. I would highly recommend Captain Choice Marine, LLC for any uhaul needs.
Sara ComfortNo improvements needed, just continue the great service!
Walter KregerThis has been my third rental in less than a month. As always, Abby and Brook were very helpful, very knowledgeable and do a great job with getting the equipment I rented checked out and checked back in at this location! Also, I very much appreciated them getting my bill straightened out after I had to extend my recent rental for 2 more days! Thanks again!
Jon B AreedaEverything was great! Thanks for the help and information!
Jon B AreedaGood service. Can’t think of anything to improve
Scott FowlerExcellent customer service!
MADELON KAREL MORGANGreat service
David BauerGreat service
Kevin KennyNothing
Tony CavataioI prefer the old way with more personal explanation and a lot less technology, where the customer can completely understand how the rental works and not buried in pages of legality.
DOUG BROWNThey are not open on weekends don’t appreciate that
Jim DunneVery easy and convenient. Small town location with small town service; the good kind !
Timothy MorinVery simple to access, all areas were well marked.
Doug HeiligNotified of ramp issue.
Patrick GreenwoodExcellent service and support. Able to support with mover helpers on a short notice and saved the day for us!! Highly recommend Captains Choice Uhaul!!
Gregory EdginKeep track of your equipment and let your people cooperate with each other to satisfy the customers. Your computers suck, I was supposed to get an email and a phone call. Even a text message would have worked. Your people don't have access to their own equipment and don't know where they are. This is what happens when the programmers think that the computer is capable of customer service. It sucks. Let me give you an example: I used a trailer for one hour and brought it back. There was a man that needed it, but I had no incentive to bring it back today. I knew I didn't need it so I did. Also, I almost got charged an extra $50 for a one way trip. You didn't communicate that to me until I went down and talked to them personally. Your computer system failed three times today on just one 6X12 trailer. Count your trailers and multiply by three per day to get an idea of how bad you are doing. Your Bellaire Manager is a star. He helped ups with the wiring that we didn't know we had until we arrived . . . .Whew. Hope you get better.
John PorterAbby and Don are the BEST! So are Duke and Daisy ❤️
Linda PowersPlease see other comment. Very happy with assistance. The drop off location in St. Johns, Mi person was very helpful
DAVID SINCLAIRIt's tough to find decent truck rental inventory availability in northern Michigan. The folks at Captains Choice were VERY friendly and helpful, but I would've preferred a location closer to our event/office, as Bellaire was out of the way and delays in renting and returning (due to another vendor, not U-Haul) added expenses to the rental. Thanks all the same!
Melissa ThompsonDon went above and beyond to help get our truck light harness working. 5 stars!
Tom BrownEasy and handy. Staff was available and checkout was quick!
David RabaduexNo improvements! They we very accommodating, courteous and very friendly.
Marcie grabruckVery friendly staff and well organized. Quick efficient check in and great customer experience.
SAMUEL BRADFORD HENRYNice guy and quick service. Hopefully they retired the trailer before it hurts someone.
Tom DevallI would have liked offer of a paper statement instead of to my email or text. (Did not receive) A lot of trouble with finding drop off location
Nancy SealsternNothing. Great staff and service.
Melvin KapralWe have rented trailers from this location numerous times and every time, they are pleasant, accommodating and very helpful hooking and unhooking! Recommend highly!!
KEITH SPICERGreat service- very accommodating
Scott BarrettGREAT CUSTOMER SERVICE. VERY FRIENDLY AND HELPFUL. TOTAL OPPOSITE TO OUR PICKUP LOCATION. ON DERRY STREET IN HARRISBURG
LEE CERUTTINice people.
Dorne DalrympleSomewhat hard to find.
Dorne DalrympleFast check-in with friendly staff!
Kay Spicera great experience
BRUCE DAVID LIRONESVery friendly and helpful.
DOUGLAS BODENBENDERNothing. Very friendly and helpful staff.
Daniel SchwieteringThe business was closed. Nobody to help us at 3pm Saturday. Left keys in drop box and answered questions on line.
Phyllis BertramVery friendly, helpful and easy to work with. No improvement needed. I will recommend this location to anyone looking for a rental.
Donald LeeThe people where great and friendly. My only issue was the truck I rented had broken mirrors and bald tires.
Scott Peters