Customer did not leave a comment.FOREST P.
Customer Reviews for Car City of Conway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All is well, everyone was very helpful, the truck was clean & safe and I feel for the price, it was the perfect option. The staff and manager are extremely accommodating and helpful. I plan on renting here again in the future. Thank you!DARA W.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.STEVEN M.
The lady I worked with was awesome , I'm sorry I can't remember her name ! But an excellent employee !KARLA F.
The customer service was excellent, I would say that they should continue providing the same quality of service.VINROY G.
Customer did not leave a comment.Jalisa B.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.HECTOR G.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Casey K.
truck smelled of cigarettes.... other than that it was perfectly pleasant.Shanelle K.
Customer did not leave a comment.JEFFREY D.
lost a tire that took 1/2 day to get repaired and I had to take it to two different place be for they repaired it and did not get any credit of my billDon J.
Customer did not leave a comment.RONALD V.
Customer did not leave a comment.Randy P.
This was my first time renting a Uhaul from Car City. The staff was extremely pleasant and helpful. The truck was well kept and clean. Also ran like a champ. I'd gladly use them again for my Uhaul needs.Aron S.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.ron C.
There was no employee of U-Haul on site.JILL S.
Inside of truck waS filthy. Service was great and so was DawnDAVID B.
Customer did not leave a comment.Peter W.
Yes it was after hours and staff helped me check out anywayShawn M.
Several furniture pads were wetJoseph B.
Car City was super great. The truck was old, the back door was difficult to close. The truck reeked of cigarette smoke. it was so bad my clothes smelled when I was done.Victoria P.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Stephen E.
Customer did not leave a comment.Kathi B.
Customer did not leave a comment.JANICE K.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.joseph C.
Customer did not leave a comment.Brian F.
Great customer serviceFrancis B.
Customer did not leave a comment.Judith G.
The truck had no gas when I arrived, the battery was dead and I had to jump start it. There was no hand truck. The entire area where the trucks are stored smelled like gas. Even though I immediately reported there being no gas in the truck to the 24 hour Uhaul customer service I was still charged for a tank of gas.Richard R.
Customer did not leave a comment.JUSTIN B.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Timothy K.
Truck was dirty insideMaria P.
Customer did not leave a comment.Marlys V.
Convenient location. Clean dealership. Again, personable, friendly, knowledgeable, personnel.Tonda K.
I was sent to another location to pick up the equipment. That location had only one person that handled u-haul rentals and they of course were not there...so after 2 hrs of wasted time, i was sent to car city. Car city was great, but the 1st location was rude and ilequipped. Very dissatisfied.RONNIE S.
Customer did not leave a comment.RICHARD F.
No improvements needed! Very helpful and friendly staff!Richard S.
When originally reserving the truck, I did not select any additional options to include dollies or furniture pads, but both were in the truck. Since I had said I didn't want any extra moving tools when making the reservation, I assumed that at least the dolly was included with the truck. I have rented trucks in the past, and they always came with a dolly. When prompted at drop-off if I used the equipment in the back, there was no indication that charges would be incurred for the use of materials, that I didn't even ask for. I am extremely displeased that it was only at the end of the check out process at drop off, you see it was added to your invoice. It really feels like the company is trying to take advantage of renters and pull any possible additional charges they can. In addition, the fuel level was below 50% on arrival and the truck was driven 3 miles. At drop off, it prompted that the fuel level must be at 50% or additional fees would be incurred. The truck was only driven 3 miles, and I was expected to put more gas in then I even used. I will definitely be considering all of these factors when renting a truck again.Lauren C.
Your agents were friendly and helpful . . . thanks.Harry N.
Door needed to be oiled. I oiled it. The trailer leaked and my furniture got soaked. I'm hoping it's not ruined.Paul B.
IF you would keep the DMV pictured lic in my account, then it would surely speed things along at check in. Also, why did I preanswer or pre register and then it still takes 20 min to get my rental?Thomas M.
Very great customer service ?? lookMICHELE C.
I tried to reserve my uhaul online and it was a horrible experience! I ended up just going inside to do and the lady that was there was so sweet and patient with me! The only thing I would say could use improvement is the ease of reserving online.Pamela R.
First timer/// will use again.Albert G.
Customer did not leave a comment.Arthur D.
The rental experience was very satisfyingrobert H.