Customer Reviews for Car Connection
(U-Haul Neighborhood Dealer)

1,362 reviews

2518 N DuPont Pkwy   Middletown, DE 19709

(302) 376-7010

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(302) 376-7010

2518 N DuPont Pkwy
Middletown, DE 19709

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tonia W. 
Rating:
4.0

Customer did not leave a comment.

Clifton S. 
Rating:
1.0

I wasted a half of a day driving around and burning all of my own gas trying to find another truck when the one i reserved weeks ago wasnt there. How about trying not to guarantee a truck if its not guaranteed.

Nick D. 
Rating:
5.0

All was good. Very pleasant people to deal with.

Harvey S. 
Rating:
5.0

Customer did not leave a comment.

ADIL B. 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Open up a little earlier

Richard W. 
Rating:
4.0

Back of truck could be a bit cleaner. Floor was slippery and a bit dirty...

Christopher B. 
Rating:
5.0

The Millers run a great U-Haul location. They should train other franchises to their standards!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Angelia C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

The trailer was not at the location originally guaranteed in my reservation and I had to drive 25 miles out of my way to get to this location.

Gary S. 
Rating:
4.0

Check fuel accuracy

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Thank you U-Haul for always being reliable.

Surdell B. 
Rating:
4.0

Nothing to add at this time.

Louis P. 
Rating:
5.0

Best location in the area.

Joseph B. 
Rating:
5.0

Great customer service and very helpful

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
5.0

Everything was great trailer worked well

Kevin U. 
Rating:
3.0

Quick in and out!

Milton A. 
Rating:
5.0

Nothing keep doing what you're doing.

Deegee P. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Was very helpful. Had what I needed and when I needed it

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

I couldn't suggest a thing,, it was a great experience. Thank you.

Wanda S. 
Rating:
5.0

Everything was amaxing

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Very friendly. Truck was clean, estimate was accurate. Will definitely use this location again!

Sheri L. 
Rating:
5.0

Great couple runs the place. Extremely friendly and accommodating.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Satyanarayana V. 
Rating:
5.0

Great people and service

Robbin D. 
Rating:
4.0

Customer did not leave a comment.

Peggy T. 
Rating:
5.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Duvall W. 
Rating:
4.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

The folks, who run this shop are awesome, the size truck we needed was available, and everything worked well. We take good care of things and appreciate being taken good care of as a customer! Great job!

William F. 
Rating:
5.0

Customer did not leave a comment.

EMILIO B. 
Rating:
4.0

Customer did not leave a comment.

Mali L. 
Rating:
5.0

Always a very comfortable place and great service

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Nothing to improve upon. Professionalism, availability and service is my expectation and that was exceeded. Thank you!

Michael W. 
Rating:
5.0

I've used this location on multiple occasions and have never had a bad experience with them. Excellent people to work with

Jason B. 
Rating:
5.0

The U-Haul Associates was very friendly and helpful. They processed my rental in a timely manner and explained the contract clearly. I would highly recommend this location.

Thorny K. 
Rating:
5.0

The check engine light was on the whole time I had the truck. You might want to check that out.

Yvonne W. 
Rating:
5.0

Great customer service!

edward M. 
Rating:
5.0

Very professional and courteous. There's nothing to improve at this location, just keep up the good work.

Dennis W. 
Rating:
5.0

Nothing you guys are just fine.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
1.0

customer service on the phone was poor, I had to wait an extra day to turn in my trailer because the booking end put the wrong address and the hesitation could not accept it, I had to drive to another location that was another 10 miles, with an extra days charge when they were open the next day, was on hold with customer service for 50 minutes

Dwayne H. 
Rating:
3.0

Have more than one person working when several people are picking up vehicles.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Damion P. 
Rating:
1.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

OSAMA G. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Frequently use this location. Always had a great experience. Service at car connection is always very friendly and very professional!

Shelby M. 
Rating:
3.0

N/a

SHARATHKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
1.0

—

Robert V. 
Rating:
5.0

Over all experance was great. Had to change reservation and was not a problem. Quick check in when I picked up truck. Then the returning went as smooth. Deffentally a great profesional location. If I ever need anothet trk I will use this location. 10 out of 10.

Michael B. 
Rating:
5.0

Owners were very nice and on top of my scheduled reservation and helpful

Thomas G. 
Rating:
4.0

Car Connection was fine and the people nice. The BIG problem was I was supposed to pick the truck up at Newark Safe Storage @ 930am as per my reservation made weeks in advance. I got a call 5 mins before pickup that they don't have the truck. That is complete BS and cannot happen. The U-Haul reservation system SUCKS. Why have a reservation system if you can't rely on it?? I lost 1-2 hours because of this BS. It's a disgrace. However, Karl BANKS, who I spoke to on the phone that morning about this issue, was awesome. He was very helpful, did a great job, and is a fantastic employee. He should be put in charge of fixing the broken reservation system.

Brenden C. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Thank you Your the BEST

Timothy J. 
Rating:
5.0

Offer some snacks

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Al C. 
Rating:
5.0

Great customer service

Girma A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
4.0

Customer did not leave a comment.

Dorian P. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
3.0

Customer did not leave a comment.

Jeron B. 
Rating:
3.0

Customer did not leave a comment.

kurt M. 
Rating:
5.0

Customer did not leave a comment.

JEROME Y. 
Rating:
2.0

Customer did not leave a comment.

Carl H. 
Rating:
4.0

I was scheduled to pick up my truck in Newark and was informed 30-45 minutes prior to my pickup time that there was no truck available at the location I reserved it and now had to go to Middletown. This was terrible service abs added an hour to my travels. Terrible experience.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Very nice

John W. 
Rating:
5.0

Everything was great.

Dennis C. 
Rating:
5.0

Super friendly staff, will definitely use again!

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Pretty solid experience Rep was fast and everything was great.

DELBERT L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
No reviews have been submitted for this location.

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