Customer Reviews for Car Salon
(U-Haul Neighborhood Dealer)

194 reviews

178 Forest Ave   Glen Cove, NY 11542
(100 feet east of ford st on the south side of Forest Ave Located next to Be)

(516) 676-0228

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(516) 676-0228

178 Forest Ave
Glen Cove, NY 11542
(100 feet east of ford st on the south side of Forest Ave Located next to Be)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner was very helpful and professional. The van was clean and ready to go at 9:am. Great service. Thank you.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Provide tools . Like hand trucks, etc

jorge T. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Boran G. 
Rating:
5.0

Great service. Easy and convenient

Scott C. 
Rating:
5.0

My experience was hindered by the Uhaul self check in check out application that would not allow me to complete transactions. I followed instructions and turned on my location as advised on website but app still could not locate me. This delayed my check in and check out by 30-45 minutes

Nicolaos S. 
Rating:
1.0

Car Salon lies. The contract indicated more gas and less miles that was in the truck. they said they would fix it and did not. I called Uhaul, you can see lots of notes on my file. Uhaul did nothing, I got charged for the extra miles. Telephone wait times are unacceptable.

leonard K. 
Rating:
5.0

a pleasure

Avi M. 
Rating:
5.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Customer did not leave a comment.

Waqar A. 
Rating:
1.0

The owner overcharged me for mileage even though I noted it before driving. Didn't have time to argue. Also he didn't put correct gas estimate, in contract it was 1/2 full but in reality it was 3/8. Again didn't have time to argue but this owner does not have any integrity.

Andrei Z. 
Rating:
5.0

They Treat me as V I P Good service I Recommend All my family friends Good job

Aziz R. 
Rating:
3.0

The staff are great. But there is no cell phone data service on site so the mobile app simply does not work at all.

Kelly Ann T. 
Rating:
4.0

Being charged extra for gas when I returned the tank with 5/8's...exactly like it was given to me ! I have before and after pictures of the dashboard (time stamped)

María C. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Pleasant experience, welcoming & safe

Elizabeth S. 
Rating:
3.0

I never asked for insurance but was charged anyway.car salon customer service a little brash......

Edward W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Unorganized. When I arrived they told me I didn't have a reservation. After a closer look at the reservations, they realized they I overlooked and changed my reservation to accommodate the other booking without my knowledge making it 22 hour rental. I, however, needed all 24 hours and once I realized what they had done, had to call dispatch to make the changes. The van had obviously not been cleaned prior to my pickup and had a putrid odor. I had to bring Lysol spray with me during my trip and once I got home had to take a shower just to get the smell off me/my clothes.

Gregory G. 
Rating:
5.0

The location was perfect & helpful. The pickup was delayed by one hour due to Uhaul errors.

miriam M. 
Rating:
3.0

The site did its job, which was for me to pick up my van. However, would not recommend the automatic upsell of CDW that I declined online already.

David B. 
Rating:
2.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

there was no label on the key drop off- i dont even know if i dropped it in the right spot- very ghetto location- my recommendation- do actual diligence on your locations. Car Salon was given to me after a man at my original dropoff location - Gold Coast Mailroom- came out of the store to tell me to go away because they could not handle a 10 foot truck- unacceptable- amateur.

Gregg G. 
Rating:
3.0

Customer did not leave a comment.

odysseus S. 
Rating:
5.0

Customer did not leave a comment.

mitchell C. 
Rating:
1.0

The van was filthy and had garbage in the back. The van wreaked of cigarette smoke. The drop off felt dangerous and I was charged $35 for allegedly being 1.2 gallons of gas under when I returned.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

howard S. 
Rating:
5.0

always a great location to rent !

Brian S. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
1.0

location where I dropped off the truck did not have anyone available to check me in. So I had to drop off the truck and hope they were honest. They refused to give me any kind of receipt or even sign my paperwork that I had returned the truck

Gail I. 
Rating:
1.0

The van was not ready on time. The owner of the shop came in late. The blankets I ordered were not provided. A few of my furniture were damaged since I could not wrap them around with blankets.

sang K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Daniele P. 
Rating:
5.0

Customer did not leave a comment.

gulab S. 
Rating:
5.0

Best uhual management I've ever come across.

Nicholas H. 
Rating:
1.0

Thats fucking bad place im was going to rent a van for one day and he take por 2 days and then he put me insurance when i say no i supose pay $31 dollars plus tax and he take me out $87.36 i dont recomend this place nobody i call today for complaint and he take me out other $58.46 so i spend $146 thats ridiculus ??????????????

RIGOBERTO A. 
Rating:
3.0

I wasn't happy with the mileage calculated and how the amount was $30 more and mileage calculated over 20 miles more. My fault for not taking note of the mileage beforehand but truck was in good condition. I just wouldn't use the location again

Brenda R. 
Rating:
5.0

great staff

Ana Laura L. 
Rating:
5.0

I just wish there were a cheaper version.

Thomas H. 
Rating:
1.0

The truck was filthy dirty, parking brake was broken, windshield from inside was covered with some white spray that wasn't cleaned and it diminished visibility. The staff was not friendly. And on top of everything else my mileage was not correct! I was charged for more miles! I have all the pictures of all the problems. My complaint reference #1650509.

Yaroslav F. 
Rating:
5.0

Customer did not leave a comment.

EVAN F. 
Rating:
1.0

Van was dirty had two dollies in it. Also the guy charged me for CDW even after I declined.

patrick G. 
Rating:
5.0

Customer did not leave a comment.

Evan F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

Owner needs to better explain the costs, time frame and the penalties.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I was charged more than I should have been. I tried email (wrong email was on receipt) and calling and still haven't resolved it. I was charged weekly rate when i picked up on Saturday and returned Sunday. My pickup location was also changed last minute without giving me much option-and no mileage allowance given for extra 30 minutes of driving I had to do each way. Would never use again.

jeanine P. 
Rating:
5.0

Customer did not leave a comment.

Tina U. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

I checked in online and the agent, through no fault of his own, had some difficulties conpleting the transaction on the website. I had prepaid and he could not eliminate the need for a deposit without help on the phone. This added an additional 20 miuntes to the checkout.

Tom A. 
Rating:
4.0

The appliance truck I reserved on line was not available but the owner offered alternative equipment.

Elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Nothing, this location is great. The owner and employees are really good people. The process was quick and efficient.

James L. 
Rating:
3.0

Two things I toke van at 10713 and brought it back at 10741 and came back three hours early pick up at 11 am came back at 3pm no one check me in and now being charge for added mileage 10760 and I bought it back at full they are telling me I did put gas in.what a rip off. From Glen cove to garden city 9.4 miles and back that's 18.8 miles and a few extra not even 30 miles like I wanted.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

steven K. 
Rating:
4.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Neil at Car Salon was excellent!

Jack C. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
2.0

Customer did not leave a comment.

David T. 
Rating:
2.0

Millage and fuel readings were not accurate at return. I have been charged about $10 in extra due to wrong millage and fuel readings.

Ahmad N. 
Rating:
5.0

Thank you for understanding about the extra time needed to bring the truck back. Great customer service

Maria Lisa A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Brette P. 
Rating:
3.0

I email uhaul on Monday to point out that I'd been overcharged. To date I've heard nothing back. That troubles me.

Dan B. 
Rating:
4.0

Car Salon did not explain the fuel usage fees before I rented the truck. I feel this is excessive $46 for 4 gallons. The truck also acted as if it were only using 1st and 2nd gear all the time even though it was set to drive (D). On my bill it would compute to 4.5 miles per gallon. I believe the truck has a transmission problem or was set up to be moving very heavy loads all the time. I moved large items, not heavy items. I request a refund of the "fuel fill-up service fee".

DEAN M. 
Rating:
5.0

The van was great...easy to load & drive. Very comfortable...brand new!

Marianne E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
3.0

Needed a van last minute. Called and was told 1 was available. When I arrived I was told it had already been rented out, but the manager was able to provide me with a box truck.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

They did not have the dolly I ordered, but the owner, was very apologetic and gave me his own dolly and didn't charge me. Very easy transaction.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

Very unprofessional foul language very rude. Charged me $115. Left no gas for me. I filled it way pass what was given me and charge me. Will never use u haul again. Thanks

Nicholas C. 
Rating:
2.0

20 min wait after the appointment scheduled time, to check out the 10 ft truck Poor customer service at this location

yoel K. 
Rating:
3.0

The only bad thing was that the mirror was taped together with painters tape. It was moving with the wind while i was driving. It made the drive pretty dangerous. I had no other option but to use that truck.

Harold P. 
Rating:
4.0

nothing

ANGELA F. 
Rating:
1.0

Customer did not leave a comment.

PEACE O. 
Rating:
1.0

racist comments from owner, horrible service

danny M. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Quick and courteous assistance. Would definitely recommend them to a friend since hopefully I won't have to move again for a while.

Stacy C. 
Rating:
4.0

Van could've been cleaned ESP the exterior. The interior was kind of dusty.

Sheldon W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

No improvements necessary since manager Neal can solve any issue in the most professional way !!!

AUGUSTO M. 
Rating:
5.0

Customer did not leave a comment.

bruce L. 
Rating:
5.0

Customer did not leave a comment.

Phil T. 
Rating:
5.0

The van could have been vacuumed out first, but otherwise everything about the pick-up and return was smooth and painless.

Jeffrey R. 
Rating:
3.0

Pick up was scheduled at8:00am but the location opened at 8:20am with several custmers waiting. Make your on-line business hours consistent with actual opening/closing times.

Jaroslaw Z. 
Rating:
5.0

Easy and quick! Great

ELIZABETH G. 
Rating:
3.0

All in all this was a very convenient way to accomplish this move. Cost was as expected, vehicle was roomy, easy to load and easy to drive. The website was clear and simple to operate. The follow up texts made me feel like everything was progressing as expected so as to allay any fears I had about whether the truck would be ready.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

C Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
4.0

Customer did not leave a comment.

IJEOMA O. 
No reviews have been submitted for this location.

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