Customer Reviews for Car Wash
(U-Haul Neighborhood Dealer)

91 reviews

718 N Walnut St   Fairmont, NC 28340

(910) 628-1003

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 628-1003

718 N Walnut St
Fairmont, NC 28340

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I would like to contest the charge we paid for gas, as we had to spend $130 to fill up the tank since whoever had it before us returned it with a basically empty tank of gas. (20 miles to empty)

Mallory M. 
Rating:
1.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

A 26 ft truck was guaranteed at the w5th street Lumberton location. Received a call the day before informing me that I would now have to go 20 miles (each way) out of my way because they didn't arrange pick up during the hours the pickup location was open. Customer service was supposed to call me back and didn't. When I called back for an update I was met with horrible customer service and was spoken over the entire time. Asked for info regarding the $50 guarantee credit and still haven't received an update. Thankful the Fairmont location had a 20' truck that we made work at last minute.

Evan L. 
Rating:
5.0

Clean truck seat/rear areas. Check tires and make sure they are in alignment as it was all over road.

CHARLOTTE A. 
Rating:
5.0

Customer did not leave a comment.

THOMASD H. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

FLOYD K. 
Rating:
5.0

Fast friendly service

EUGENE V. 
Rating:
5.0

Make sure the truck is clean!

WANDA T. 
Rating:
5.0

The truck was nasty and smell like a cat sprayed in it. The back was not cleaned it had a dresser and lots of boxes in it that i had to remove. When removing roaches went everywhere. Also the mileage was in correct. The transmission is slipping qnd does not want to go in gear. Over charged for mileage but i did not take a picture so i didnt have a leg to stand on. I do have pics of roaches and junk.

ADONIS R. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Key wasn't in the correct box for the correct truck! No Dolly was in the truck and still being charged for it. Notations we're supposed to be made to adjust the price and nothing has been altered.

Shannon H. 
Rating:
5.0

Mr. Johnson was very nice and inviting. He answered all my questions and explained the return process to me.

SAMARIA D. 
Rating:
5.0

Fast in and out. I appreciate the service I received.

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

BONNIE S. 
Rating:
5.0

If possible have more variety of truck sizes.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY C. 
Rating:
1.0

Be more aware of who your uhaul dealers are! The truck was not clean on the inside! Looked like it hadn't even been wiped down after the last person drove it! It drove extremely rough! It was raining and the windshield wipers had not been maintained either! Couldn't see with them on because it just smeared the rain! I paid for the $28 insurance coverage but when I originally reserved it online I had chosen the $18 one but the dealer had no knowledge of anything with my reservation and he chose which insurance coverage I was paying for even after I told him which one I had gotten. The side of the truck says gentle ride van but there was nothing gentle about that truck! Plus the frame of my bed broke during transport! We specifically put the frame where nothing was on top of it so nothing would get broken in the ride but that didn't work out too good! Insurance should have a coverage that covers damage to your belongings during transport!

Ashley W. 
Rating:
1.0

Ordered furniture pads, appliance dolly, and furniture dolly. None of these items were included when the truck was picked up.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Phillip T. 
Rating:
4.0

Customer did not leave a comment.

SHERRIE G. 
Rating:
4.0

Nothing

William V. 
Rating:
5.0

Very friendly and professional!! Will use if ever needed again!

KRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

Lou L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

STATIA M. 
Rating:
5.0

Customer did not leave a comment.

Don O. 
Rating:
5.0

This was my best experience with Uhaul ever, no waiting. Fast an friendly service.

CARL M. 
Rating:
4.0

There was trouble getting the truck to register for it was transferred in from another location. Otyherwisw all was great and Charles was a big help.

DAVID T. 
Rating:
5.0

No need to improve. Service was great!!!

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Phillip T. 
Rating:
5.0

I was supposed to pick it up in Lumberton but when I got there they didn't have it. The lady was very nice but I was late getting started. I set it up online so it wasn't their fault.

JULIA P. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
1.0

Customer did not leave a comment.

john W. 
Rating:
1.0

Customer did not leave a comment.

john W. 
Rating:
5.0

was all good

Timmy S. 
Rating:
4.0

Nothing

ABRAHAM M. 
Rating:
5.0

Everything was great

Anita S. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

The guy gave me the wrong mileage. I would've had to pay 12$ extra.

trisha H. 
Rating:
4.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Friendly and knew how to guide customer with satisfaction

BLOUNT E. 
Rating:
5.0

I love this place. The friendliest staff I have ever come across, and I use uhaul often. It is located in another town from me but anytime they have the equipment available I need, I gladly make my reservation with them.

Terry H. 
Rating:
1.0

Charged more than I rented for the previous weekend. Lady at the counter was new and had no idea what she was doing. I was charged for another day because lazy people didn't check the vehicles in first thing in the morning. Instead waited till closing time.

john D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Excellent service and folks to do business with!!!!

City Of Lumberto T. 
Rating:
4.0

The staff was very friendly and very helpful going above and beyond. The truck however was dirty in the cab and the back. I had to sweep it out and clean off a large dried liquid spill in the moms closet part. It was definitely not covid-19 clean because it wasn't even regular clean.

Juliette H. 
Rating:
1.0

Horrible service

David R. 
Rating:
1.0

I did not rent anything I have been in Texas. Someone used my info to rent sonething You had better straighten it out. I am still in Texas not north Carolina.

anthony H. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Have more rentals.

Terry G. 
Rating:
2.0

Customer did not leave a comment.

Nicole O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

HENRY T. 
Rating:
5.0

Truck was clean however it had a very bumpy ride when going slow. It felt like the transmission wasn't engaging correctly and caused the vehicle to bump quite a bit.

henery T. 
Rating:
5.0

Signage on building, drove right passed it. Other than that great location and very friendly staff.

Edward R. 
Rating:
4.0

Thank you. The air conditioner was wonderful!

Aisha C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer Service was awesome and friendly. Great person! Great personality!

Denise H. 
Rating:
5.0

Great experience, very friendly staff

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Serene G. 
Rating:
5.0

Very helpful and willing to be sure that the exact truck and trailer combo was available when we needed it. In Lumberton no one was able to help secure that agreement. Will use the car wash first when renting in the Lumberton area.

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Velda S. 
Rating:
5.0

Customer did not leave a comment.

larry F. 
Rating:
4.0

Customer did not leave a comment.

Latonya C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great customer service...very accommodating for my continually changing schedule. So great to have rentals so conveniently located and available. Made my packing task much easier and less stressful! Thanks Donald for all your help!

Virginia R. 
Rating:
5.0

Great customer service

Lorenzo C. 
Rating:
4.0

Customer did not leave a comment.

GROVER H. 
Rating:
5.0

Not a thing-very clean truck!

PAUL O. 
Rating:
3.0

Customer did not leave a comment.

Tamer O. 
Rating:
5.0

Customer did not leave a comment.

shirley H. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
2.0

First off the map was wrong on the website and I had to drive 20 minutes just to pick it up and 20 minutes back... Then the local DM promised us 50 dollars off that we did not receive due to the incinvience...

Carrol R. 
Rating:
5.0

Customer did not leave a comment.

MIchael C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES L. 
Rating:
5.0

Customer did not leave a comment.

Herminia S. 
Rating:
5.0

Customer did not leave a comment.

kenny L. 
Rating:
3.0

Absolute rip off! I am being charged for gas that I know was put back in the tank. Who charges $64.00 for what they claim was less than an 8th of a tank off and I know beyond a shadow of a doubt was over! I was initially charged over $250 for a one way trip totalling less that a hundred miles. I'd recommend a pick up truck and a trailer before you get ripped off with these guys!

Melissa L. 
Rating:
3.0

The overall reservation process was difficult and misleading. I asked for a Lumberton NC location and all places were closed on a Saturday. Makes no sense to be closed on a Saturday when that's when people are moving.

James T. 
Rating:
5.0

Donald and George were great people to meet as we were moving to this area. Easy place to unload trailer and great guys to talk to about the local area and services they provide at their store

James B. 
Rating:
4.0

cost me $92.00 for a #29.95 rental used 3 hours not happy would not recommend u haul to anyone

Mitchell R. 
Rating:
5.0

This location is wonderful. Best customer service compared to others.

Morris M. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
No reviews have been submitted for this location.

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