I live in Eldorado, IL. I picked a uhaul up in Carmi, IL. It was the only one I could find in my area. I don't like the fact that I couldn't drop the uhaul off in Eldorado without paying even more than I already did. Prices are to high, but I had no choice.
Charity K
Customer Reviews for Carmi Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If everything goes as good for others as it did for me, I really can't see anything else that can/could be done.
LARRY WOwner was very nice and helpful
Patrick GMight consider having 7-pin to 4-pin electric light adapters for customers. I was directed to Auto Zone about a quarter mile away.
KENNETH KThe gentleman at the counter was accommodating, informative, and nice.
DAVID RVery friendly
Gary LNice people both locations.
DAVID HHe did wonderful in assisting me when uhauls website wouldn't work for me.
Williams Sthey was closed when i dropped it off
MARK MA great way for moving! Well worth the time and money…… Very pleased!
AMY EMake sure the trucks are maintained and in good working order
Bobbi BThe gentleman was super nice as was his wife! Will definitely rent from them again!
DOROTHY BNothing, all went smooth and we were in and out. Truck was clean and ran great. It did just what we needed!
Tim PGreat service friendly people
GARY RIt was so easy to rent here.. the U-HAUL employee was beyond helpful…GREAT EXPERIENCE
Jan CI made good time from Ill to Az lights and tire's were good 😊
Jeff SOnce again wonderful people at this drop location - very friendly and helpful Thank you UHaul Team
Bruce JEverything perfect, owner is very personable and accomidating!
Derek BThey are always very courteous and helpful.
DAVID DEmployee was attentive and helpful.
Phillip HI did not get the size truck I requested. Instead they gave me bigger truck for the price of the truck I requested.
Raven BI told the attendant that I received the car dirty and the he still tried to charge me $45.00 for cleaning fee.
BENJAMIN CVery efficient and friendly.
DAVID DThe owner and wife were so nice and accommodating. This is the second time needing to use uhaul and they made the pick-up and drop-off such an easy experience. Kudos to them!!
Suzanne DVery nice man
Mary HThey charge $113 unauthorized
Irvin EGreat Service!
Julie CLove dealing with you in Carmii, IL, love the excellence, politeness, all from you!!
Terry WWonderful personal working at this establishment
Yvonne BGreat customer service. Thank you!
Cynthia WPick up place was fine. I am tired of getting sent 50 miles out of the way to rent anything out of Evansville, IN. This is twice I have been sent to Carmi to pick up up something I reserved in Evansville. The house I am moving from is located less than a mile from the storage facility in Evansville. Not good business in my thinking.
Christopher SThe guy was great, very helpful.
Joshua BAll I did was drop the truck off. He did not inspect the truck while I was there. Just gave the keys to him and that was all I had to do.
roger lThe location was fine and the attendant was kind and helpful. The truck looked clean and maintained, but the cab smelled like a dumpster! It was an awful hot trash smell, but I didn't find anything in there.
Chris AThere needs to be a Jack on the 6 x 12 covered trailer.
Amy HCheck in and check out we’re very easy, Great customer service. God Bless
Mark CAfter the Uhaul debacle in El Dorado, IL (TLF performance parts), this location fixed all the issues. I was late getting the trailer back (4 Hours) and TLF performance parts in Eldorado, IL, tried to charge me for another 2 day rental but wanted me to leave trailer there. I have found that it is illegal to try and rent a one-way and an in-town rental on the same rental contract. That's exactly what happened here. I called U-haul to tell them about this and they told me it's only a $20 late fee instead of another $128 2 day rental fee. The owner at TLF not only wanted me to leave trailer because he had it rented the next day, but wanted to charge me for an extra 2 day rental. I told him I would keep trailer then and left. I came home and called U-haul customer care to change my drop off location to Carmi Hotel in Carmi, IL. When they were trying to fix the paperwork, they turned the screen and asked me if I had rented this again for 2 days. I told them NO (that was what TLF had wanted to charge me) and that customer service told me that I should only be charged a $20 late fee. I thank CARMI HOTEL owners for their help and will FOREVER use this location. P.S. DO NOT USE TLF PERFORMANCE PARTS IN EL DORADO UNLESS YOU WANT TO BE SCREWED!!! THAT MAN IS HORRIBLE!!!
Karen AThey had no blankets and had to refund our money for the 1/2 dozen we'd ordered.
Amy SWadie was very helpful. He called us after we made the drop-off to let us know of an issue with the billing. He did not bill us any extra until he had figured out the problem and corrected it in our behalf. Excellent customer service!
mike gVery polite and hel6
Joe M