The employee who helped us was amazing. She made the entire process so easy. The only suggestion I have is that you absolutely require each customer to leave the van completely filled with gas. Then we don't have to try to get it exactly to the same spot as the last person. Gas is too pricey these days for us to be doing that.Karen B.
Customer Reviews for Carolina Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't exactly blame the location for the problem as I blame the whole experience. I waited an entire hour to get the keys for the van I placed a reservation for well in advanced giving my credit card online, to the lady, and over the phone and still had issues. After waiting all that time all I got was a $5 credit so an hour of my time is worth $5 to uhaul i find that ridiculous especially since it took less time to use the truck and move what I needed to than it did to get the keys.Nicholas G.
I could not check in my van electronically last night, even though I changed my app to allow GeoLocation. I'd like to resolve this issue. I have pictures if my dashboard showing the gas, odometer, and time it was returned.Joan K.
Great experience. The person handling rentals at this facility was excellent. Very professional, efficient, and personable.PATRICK C.
Very nice and clean. Super helpful and efficient counter person. She walked me through ever charge, and was very clear answering my questions. The van was relatively new and in great shape. The entire process was very smooth and easy.Brian A.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.KATHLEEN K.
The lady at the office was very friendly, accommodating and helpful.LUCIA M.
Friendly, informative, and professional at this Carolina location!Carson R.
Customer did not leave a comment.Frederick H.
There were creepy people around this location so I would probably have them pick up somewhere else. I would totally recommend Uhaul because you have been awesome but I wouldn't recommend this location. I also noticed that once you drive into the storage center you cannot leave the storage center without a storage code, which I didn't have because I don't have a storage unit. So it was really challenging to bring it back because the gate was automatic but its not automatic to exit. So it was just a strange location. Other than this Uhaul was very helpful when I called over the phone and I was blown away with their customer service.Gabriella H.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.KAI H.
Cleanest truck ever!! Manager was very helpful, courteous and profession. Having rented a lot of uhaul over the years this was a uniquely exceptional experience. Thank you.MARK T.
You all did a great jobMARIA A.
Absolutely the best experience! â˜ºï¸KRYSTAL C.
Customer did not leave a comment.tho D.
My experience at Carolina self storage, where I rented my U-Haul, was excellent. The person I worked with (Camille) explained everything very clearly and patiently; she was wonderful!Ryan G.
The ladies at the Carolia st u haul in bellingham, wa.were awsomeMICHELLE K.
Customer did not leave a comment.Jamie D.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.gwen B.
Sigan haciÃ©ndolo como hasta ahora ... El servicio es excelenteAura M.
Your requirement to telephone a friend or family member to confirm identity is outrageous. If I did not need the van immediately, I would have cancelled my rental. Find another way to verify customer identity and inform customers of your policy PRIOR to their picking up the vehicle. (The van was not very well cleaned.)Cord M R.
Customer did not leave a comment.Rebekah M.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.George K.
Good customer service representative!claudia H.
Nothing. Everything was great. Awesome customer service.Heidi L.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Isabell C.
Customer did not leave a comment.Ryan L.
Everything was great. Van was new, owner was very good. I was two hours late and it still cost me less than I thought it wouldMichael H.
Customer did not leave a comment.Alexandra I.
By far my best experience with Uhaul- a friendly and efficient employee and a clean office and vehicle.Alison M.
Customer did not leave a comment.Liberty V.
Customer did not leave a comment.james B.
I was charged for two days when I only had it from 10 to 7 on one day. otherwise greatRhonda O.
Customer did not leave a comment.Sharone L.
Customer did not leave a comment.Everett C.
FAILED to be informed about the gas policy (if it's returned with less gas than what was originally in it a $15 charge is applied). The tank was full when we received the cargo van and we only used a quarter of a tank I would have filled it back up with ($6) instead of being charged $15. She even admitted she failed to inform us.Violette L.
Customer did not leave a comment.Karin J.
The woman running the front desk was helpful, cheerful and very competent. She made the entire rental process easy. A+Randall P.
Everything was perfect!Deborah T.
Customer did not leave a comment.Jane C.
Experience was great- I was in and out quickly with clear instructions. The online return form was super easy to use and I appreciated the convenience of it!Alexa A.
Check fuel gauge for each customer. I almost got charged for gas usage when my rental was only for 7 miles.Mark J W.
Customer did not leave a comment.Miki S.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Robert C.
Not sure what can be done about this, however it was a little frustrating that there was no onsite parking for customers.Bryan G.