Customer Reviews for Carp and Cardevco West End Storage

I cannot recommend this location enough!! Heidi provides excellent customer service and for my last rental went above and beyond in order to find me a truck when there were none to be had!

You guys are awesome...merci beaucoup 🙂

The drop off building was poked by gate. Had to call uhall. The person was very helpful to get the access code. I would suggest that you notify the rental people if the drop off is locked or not

The Customer Service centre in MONTREAL called me twice and on both occasions they were extremely disrespectful and rude. It seemed as though they don't know what a customer is nor do they report to a manager that holds them accountable. If it wasn't for the local people at Cardevco Rd I would have went with Uhaul competitor and posted my poor experience with Montreal Customer support online social media.

Had vehicle trouble on the road.

Excellent friendly, informed service. Communicated all information clearly. Nothing to improve. Will use again and recommend to others.

quick and easy and clean and clear.

excellent customer service

I was impressed with the excellent and professional service provided by the franchisee. All of my needs were promptly looked after and I was in and out of the facility in a more than reasonable time. I will use this location for all my needs in the future.

Good efficient service, truck was warming when I arrived at designated time. I will return to this location.

Spoke with Heidi about renting a 17' truck for a day and she had everything set up and waiting when I arrived. She explained how everything worked and what to do to bring the truck back during the off hours. The entire experience was seamless. Everything was exactly described with no hidden costs. I would recommend Carp and Cardevco West End Storage U-Haul to anyone.

Service was second to none. It's the second time I've rented from this location and would highly recommend them. thanks

Absolutely nothing. This place called me to confirm. And also called me before my scheduled drop off to tell me what time they are closing and gave me information about if I was going to return it late what to do next. She even told me I needed to pay extra for gas but I asked her to check that again since it was half full when I got the rental and returned it half full. Plus I didn't get charged for anything else. She also recommended me to contact uhaul and tell them about my move and maybe uhual can reimburse me some money back..it never hurts to try when you have patience and vook ahead of time.

I was especially impressed when I arrived on a snowy morning to find the truck cleared of snow and the engine warming! Well done!

Great service. Quick and easy transaction.

The person I dealt with was very efficient and helpful. This is in contrast with the people I dealt with recently in Brampton and Markham. This person restored my confidence in U-Haul

Service was fast. All my queries were answered fully so no issues.

A far better location for pickup and drop than my last u-haul experience. The equipment was also in good shape in contrast to the very poorly maintained equipment that I rented last time.

This is the best U-haul location in the Ottawa area!

I have rented from this location many times and refuse to go anywhere else. They have always been amazing and this last rental experience was no different. Thank you

Very efficient and friendly staff.

Excellent service. Truck clean and tips on driving much appreciated. Professional

Great service

Excellent service

Thank you for the great service!!

The sales rep, Heidi, was great.

I can't think of anything right now. All went well for me.Thank you.

Very friendly staff.

I should have received a code for the gate at the drop off location . I tried calling to location but got an answering machine, I received a text to follow the drop off procedures on my phone , I was not watching a video on my phone for 15 minutes to learn the gate code, this code should have been supplied when I picked up the vehicle

Great service ! Thanks again! .......Greg

It was totally about customer satisfaction experience. Thank you U haul.

Heidi is an awesome person! Excellent customer service.

Great service!!! Thank you

1) the rear trunk had stains and dirt on the floor 2) vehicle needed a wheel alignment. it was shaking on the highway

Heidi was excellent. Great service

No complaints, service, prices, and equipment were excellent.

Nothing!

Heidi was fantastic explaining all the details and billing procedures . would recommend this company to anyone ...thanx alot ...cheers

Great job-thanks

Good business to use. Carp Road Uhaul efficient and friendly.

Had recently rented from a different location and this one blew that one out of the water. Super clean facility, very friendly staff and overall a great experience. I will be sure to use this location in the future should I need uhaul services again. I highly recommend them.

Great customer service from Heidi. My go-to for truck rentals!

Fast and friendly service at this location.

I was in a pinch and they came through for me

First time using uhaul, will use again in the future

The central unlocking worked.. the central locking, not so much! But overall a very pleasant experience: will use again.

All perfect. Thanks

local establishment was great,

Very friendly customer service.

Please be prepared. Kick in the truck and had to wait until it's clean. Check véhicule and supplies order that goes with. Was suppose to take the truck at another location so my mattress bags didn't fallows. I'm doing a move so don't have the time to run two locations.

Very friendly and professional staff, it was a great experience and I won't use any other company from now on.

The service was great. Heidi is very helpful and great to deal with. I have rented at this location 3 times recently and it has worked very well.

excellent service as usual

Great service. I'll certainly come back to this location.

Very helpful and easy to deal with. Great experience.