Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)

587 reviews

4807 W Hundred Rd   Chester, VA 23831
(call 796-4895 for rentals and reservations)

(804) 414-8829

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 2/4/2022 - 2/12/2022: Closed

Services at this Location:

Contact Us

(804) 414-8829

4807 W Hundred Rd
Chester, VA 23831
(call 796-4895 for rentals and reservations)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 2/4/2022 - 2/12/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LONNIEDEAN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAMARIA R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYORLANDO M. 
Rating:
5.0

Customer did not leave a comment.

SHARONGAIL R. 
Rating:
5.0

This experience was perfect. Appreciate the small business owner operating the location too

ADAMCHARLES R. 
Rating:
4.0

Customer did not leave a comment.

ADOLPHALEX W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

The staff is extremely friendly, skilled and equipped with vast product knowledge. It was so helpful to speak with the staff and have our questions thoroughly answered. We were able to make a well informed, cost effective decision about our towing/hauling needs. Thank you Carters' staff!

JEFFREYLYNN S. 
Rating:
5.0

Customer did not leave a comment.

WESLEYRASHAD B. 
Rating:
3.0

Answering the phone when a customer calls would be a huge improvement. This location opens at 8:00am, I called several times after 8:00am and nobody answered the phone. I even called after 9:00am and nobody answered, it was very frustrating. Other than that, the service was good.

KENYONLAMONT J. 
Rating:
5.0

Super nice! We hadn't returned the truck yet, he closed at 5, so he called us to let us know, and gave us instructions on how to return the truck and where to park! We were truly Wowed and very appreciative.

JAMESANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Make online pick up a little more easier and have lock box area more lit hard to see in the dark or trying to hold a light and enter a code

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

RONNIE G. 
Rating:
4.0

Customer did not leave a comment.

JOHNCASTRO B. 
Rating:
5.0

Customer did not leave a comment.

DALELEE N. 
Rating:
5.0

The customer service that was provided is more than satisfactory.

GARYDERELL W. 
Rating:
3.0

Customer did not leave a comment.

DONNAMARIE B. 
Rating:
3.0

Explain to the customers that they will receive a text message about doing a visual before you leave the location.

CHERYLA W. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

CHARLESCHRISTOPH A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCAIRL C. 
Rating:
5.0

Customer did not leave a comment.

ADRIANGARRETT P. 
Rating:
1.0

Customer did not leave a comment.

MEGANTAYLOR W. 
Rating:
5.0

Your 800 lines and regional manager telephone lines in VA are terrible. Each time I called, I spent over 45 minutes waiting. And when I called the 800 lines, waited for 45 minutes they said to call Regional. I called 4 times, 3 times waited over 30 minutes and got cut off and finally someone answered on the 4th time after waiting 45 minutes. You need to fix phone lines

Susan S. 
Rating:
4.0

Customer did not leave a comment.

RONALDFRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Great customer service.

MICHAELSHANNON M. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

ALAN Y. 
Rating:
5.0

Customer did not leave a comment.

Francisco N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

The truck was not where the picture said it was. Had to go in and verify which truck I was picking up; glad they were open.

Joanne N. 
Rating:
5.0

Want to give kudos to Carter Power Equipment, Chester, Va. for helping me out at short notice on a holiday weekend. Ralph is the benchmark for a Uhaul representative.

ROBERTALLEN L. 
Rating:
5.0

Just keep be you.

SHERRY ROWE B. 
Rating:
5.0

Great group of people. Was very pleased with their customer service.

DONNALYNN S. 
Rating:
5.0

Customer did not leave a comment.

TRACEYMICHELLE W. 
Rating:
2.0

Alignment is way off and makes it very difficult to drive straight.

ASHLEYMARIE K. 
Rating:
5.0

Customer did not leave a comment.

DAVIDROBERT S. 
Rating:
5.0

Excellent customer service.

WILLIAMH B. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

GLENNTHOMAS M. 
Rating:
4.0

I find it ridiculous that to change drop off locations, you would be double charged for the rental. It is confusing as to whether you can just drop off the keys in the dropbox or whether it's required that you have to check the vehicle back in with your phone.

PAULWILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Ariana W. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

Stop price gouging of equipment is returned a few hours late

DANIEL K. 
Rating:
4.0

Tell customer $20 charge to drop off after hours.

SCOTTFREDRICK C. 
Rating:
5.0

Outstanding

MELVINM J. 
Rating:
5.0

Inform customers when leasing equipment that they have to document gas,miles and condition of vehicle with photos before turning in key. Other than that the service was excellent.

VERGENAESTELLA W. 
Rating:
5.0

Customer did not leave a comment.

DMARK W. 
Rating:
5.0

Customer did not leave a comment.

JOHNWESLEY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMELVIN D. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Nothing everything was absolutely perfect:)

CECILIAELIZABETH D. 
Rating:
5.0

I would not zip tie equipment inside the u-haul and then charge people for using it when the seal was broken. I had to break the seal on the equipment only because it was in the way of me packing the u-haul I literally could not fit anything past the giant Dali and whatever else was hanging on the wall.. I would not zip tie equipment inside the u-haul and then charge people for using it when the seal was broken. I had to break the seal on the equipment only because it was in the way of me packing the u-haul I literally could not fit anything past the giant Dali and whatever else was hanging on the wallI do not feel that I should have been responsible for paying extra just because I had to break the seal on a piece of equipment that I did not even use it was just in my way and honestly taking up the space from which I had rented

JEFFWILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN S. 
Rating:
4.0

Good experience. Quick and easy.

MICHAELANDRE W. 
Rating:
4.0

Customer did not leave a comment.

RUSSELLBERTRAND P. 
Rating:
5.0

Nothing great service

DESTINYDENEISE H. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Great service. Quick efficient hook up and review of rules and tips specific to auto-transport.

John P. 
Rating:
3.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

TAMMIMICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

MACKHENRY M. 
Rating:
4.0

Customer did not leave a comment.

Tanesha F. 
Rating:
5.0

Ralph was great. He was fast, efficient and kind. Thank you Ralph for all you do.

TAWANADANIELLE M. 
Rating:
5.0

Nothing

RODNEY D. 
Rating:
5.0

Best guys around. Very courteous and friendly. Explained everything in the paperwork to me and walked the truck around to show me everything. Very through

CINDYCAMERON B. 
Rating:
3.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Five minutes and I was on the road.

KENNETHGARY B. 
Rating:
5.0

The roll up door locking mechanism was very difficult to close. The latch did not meet properly and had to be forced to close and lock. I have rented many trailers over the years and this was definitely not normal.

GEORGEH R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE J. 
Rating:
5.0

This is not related to the location but more a point on process. When I called to reserve the truck, I said I wasn't sure exactly when I'd need to pick it up but estimated 10:30am, but the agent on the phone said it didn't matter if I picked it up at exactly that time because the 4 hour rental would be begin when I picked it up. I arrived about noon and followed all the instructions I had for mobile pick up 5-6 times but never saw the button. Eventually I called to get clarification and another agent reset the time to 12:15, and the button showed up immediately. I'd recommend either having the pick up option stay longer visible in the U-Haul.com account or let people know if they miss their pick up by more than X minutes they'll have to call to have it reset

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

STACYMARIE S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE J. 
Rating:
3.0

Don't know how a 19.95 a day rental turn into 90 something dollars for less than 5 hours, just to expensive

Christopher B. 
Rating:
3.0

The no contact all to pick up and drop off the truck was a bit difficult to use. The part where it requires you to take pictures kept freezing up. Had to log out and on several times to get it to finally allow me to upload the pictures. Plus trying to do this at night at a dark location isn't safe when it takes so long to get your app to work. Not very satisfied with the entire experience.

Heather B. 
Rating:
4.0

Customer did not leave a comment.

Kenya M. 
Rating:
4.0

Customer did not leave a comment.

Katia W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAWILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Wes K. 
Rating:
5.0

Good experience

JOHNASHLEY W. 
Rating:
5.0

N/A

RAYMONDHAROLD H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

KIRTDAVIS S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Ralph was great in letting us park the truck overnight on Sunday when he was closed & then bring the key & check out Monday morning.

Irene H. 
Rating:
5.0

Customer did not leave a comment.

LISAANN P. 
Rating:
5.0

I do not have any improvement recommendations

Denee F. 
Rating:
5.0

Nice people

Richard S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEGRANT M. 
Rating:
5.0

Customer did not leave a comment.

TEONNAMAESHA W. 
Rating:
3.0

The online process for picking up via phone was TERRIBLE. At no point during the reservation process did it say they would need to get in touch with a secondary contact before pickup. If they had informed me of this I would have notified my family. This left Uhaul waking up my family to confirm just so I can pickup a truck I was already paying for. Why couldn't this have been done beforehand!?! This lead to a 45 minute delay in a rental that was only a few hours long!!! This was completely unacceptable.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
4.0

Customer did not leave a comment.

Noah S. 
Rating:
5.0

Everything was great. Excellent customer service.

JLONDA W. 
No reviews have been submitted for this location.

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