Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)

770 reviews

4807 W Hundred Rd   Chester, VA 23831

(804) 414-8829

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(804) 414-8829

4807 W Hundred Rd
Chester, VA 23831

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sheila D 
Rating:
5.0

Location and team were great, but the mobile pickup was cumbersome: took quite some time for rep. On app to authorize and app stopped responding.

Samantha K 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Very friendly and knowledgeable on the phone and as well in person

Rhonda J 
Rating:
5.0

The lady who helped me was very nice. She made sure I picked the right truck. Don't change anything.

SHARON J 
Rating:
5.0

Everything was great! Would definitely rent here again!

Troy H 
Rating:
5.0

She was so kind and helpful. I would highly recommend this location and you can support a local business

Andrea L 
Rating:
5.0

You can’t improve on excellence. The online rental application was user friendly. The young lady at the desk was very professional, thorough and interacted nicely with her customers. When the need arises I will rent from here again.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Tiffany W 
Rating:
5.0

Customer did not leave a comment.

Tamika H 
Rating:
5.0

Customer did not leave a comment.

Tyler M 
Rating:
5.0

My experience with this company was very good and very helpful ☺️ I would use them again if I need to rent any time

Janice D 
Rating:
3.0

Customer did not leave a comment.

Ivan C 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

andrew v 
Rating:
5.0

Both people I spoke to were professional and very personable. They helped immediately when the first vehicle would not start and got me in another vehicle so I could be on my way. I returned it early and they were right there to get me on my way so I could continue my day quickly.

ATHENA M 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
4.0

I rented a 10' truck in Feb 2024. Awesome customer service. The shop seems like it's seen a lot and smells like gasoline, but I think this is typical for the industry. Best part was the friendly, professional staff. As a person of color, going into a business like this, in this part of town can make one a little nervous, but I had no issues.

Lori S 
Rating:
4.0

Customer did not leave a comment.

Anthony M 
Rating:
3.0

Needed a medium duty truck to move house hold goods from Virginia to Florida. 20 ft turck ran well. Gas engine got 13 mpg and ran well. In terms of comfort, this vehicle was bare-bones. Hand roll up windows, no bluetooth, basic AM/FM radio with single speaker, no cruse control. This truck was $200 cheaper than a similar sized Penske rental. I rate this an average - Not bad but not Excellent.

David G 
Rating:
3.0

Customer did not leave a comment.

lindsay c 
Rating:
2.0

U-Haul was overpriced and unable to drop off at different location. I had to drive it back to same location and paid $300. Never coming back to this location.

Michael V 
Rating:
5.0

Customer did not leave a comment.

Jonathan G 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMELVIN D 
Rating:
5.0

Customer did not leave a comment.

Alejandrina V 
Rating:
5.0

Excellent customer service!!!

Anthony F 
Rating:
5.0

Nothing place was great!!

Arndre J 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMELVIN D 
Rating:
3.0

Nice people

Sean A 
Rating:
5.0

Customer did not leave a comment.

Thom B 
Rating:
5.0

Don't change a thing

VIRGINIA C 
Rating:
5.0

I had a very positive experience with the dealer, Carter Power Tools, Chester, Va., as well as on line.

Catherine L 
Rating:
5.0

Nice and easy to work with. They helped me another time to help me find a truck to rent. I hadn't reserved one and they got me out of a pickle. Good people!

MICHAEL T 
Rating:
5.0

The owner helped me he was very friendly and he explained the using of the U-Haul app very well he also told me that I might a little trouble with it but if so I can always call Customer Service and they would walk me through. I did have a lot of trouble with the app after talking to 3 agents I finally got one that was very helpful once Then everything went well I the app but I see it still need a little more work but overall my experience was good

DEBORAHANN C 
Rating:
4.0

Customer did not leave a comment.

Rick S 
Rating:
5.0

Customer did not leave a comment.

Jessi B 
Rating:
5.0

Customer did not leave a comment.

Aaron M 
Rating:
3.0

Card being charge to many times.

Thurman H 
Rating:
5.0

Rachel did great helping me out with all my questions. She was very professional and the place was very clean. The owner is even adamant about good customer service. I didn't get his name but while she checked me into a rental, he rounded the equipment I needed l. They make a great team. I would definitely recommend.

Tabatha H 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Alvin M 
Rating:
5.0

Perfection from beginning to end. Pleasant owners, good communication, very clean truck, reasonable price. Have used the U Haul in Chester twice this year. Highly recommend.

sandra r 
Rating:
3.0

Customer did not leave a comment.

Waun P 
Rating:
3.0

Customer did not leave a comment.

Waun P 
Rating:
5.0

Great place for quick moves, great customer service early in the am. He came in the clutch for me

Dmarcus P 
Rating:
5.0

Great experience and easy to use the 24/7 pickup program.

Marcus S 
Rating:
5.0

no improvement necessary!

Boulevard F 
Rating:
5.0

Great customer service! Very friendly and professional. It's a family owned shop with good family values! I love places like this, b/c they are so great to deal with and I get to help out a small business!

Dawn P 
Rating:
5.0

Customer did not leave a comment.

Calease D 
Rating:
5.0

Customer did not leave a comment.

Ruth K 
Rating:
5.0

Continue to be amazing, thank you..

toddrick s 
Rating:
5.0

Prices reasonable, truck was very clean, smooth riding and great employees. Will use again if needed.

sandra r 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Michele B 
Rating:
4.0

Customer did not leave a comment.

ron w 
Rating:
5.0

I had an excellent rental experience. The staff here was friendly, knowledgeable and helpful. My trailer was ready and clean when I showed up and I was in and out in minutes. Will rent from Carter’s Power Equipment and Uhaul again!

SHAWN G 
Rating:
5.0

Some debris in the back, so the previous user didn’t sweep before returning. Windshield needing cleaning, but there was no washer fluid. Both minor. Corporate needs to include in the return statement that the photo of the mileage and gas guage needs to be taken before the keys are returned in order to include the photo in the return app. I dropped the truck key in the lock box, then opened the app;’could not add The photo to the app after the fact. Also, when I clicked on the Review link, the page said “This page does not exist.” Another corporate fix needed. In addition, the UHau site on Blest Riad in Chesterfield wasn’t listed on UHaul’s website as a pick up/drop off location. Are they no longer available? Is so, add them; they were closer than Carter. Carter personnel were very pleasant and professional.

Randall R 
Rating:
5.0

Customer did not leave a comment.

Yolanda T 
Rating:
5.0

Everything was nice and clean. The customer service was great and the employee took good care of us and she was very knowledgeable about everything.

Sherod S 
Rating:
5.0

Customer did not leave a comment.

BONNIE P 
Rating:
5.0

Customer did not leave a comment.

Tom G 
Rating:
5.0

Experience was easy! Equipment was clean! Truck was well maintained! I will definitely use this location in the future!

YVONNE K 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
4.0

Customer did not leave a comment.

Tomika C 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Great customer service & professionalism. Check in and out was easy and pain free. Had a great experience

ANTOINE M 
Rating:
5.0

Customer did not leave a comment.

Lakisha H 
Rating:
3.0

Customer did not leave a comment.

Christopher T 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

SONIA A 
Rating:
5.0

Very friendly and helpful staff. I had reserved for the incorrect day, but they had what I needed available and quickly got me on my way. Entire experience was excellent.

John M 
Rating:
5.0

Found no problems. Carter’s UHaul was kind, courteous, professional, outstanding. All paperwork was done decent and in order.

Almeda J 
Rating:
5.0

Customer did not leave a comment.

JASMINE B 
Rating:
5.0

N/A

Sulaiman B 
Rating:
3.0

Customer did not leave a comment.

Jose R 
Rating:
5.0

Brakes on the truck needs to be checked,

Sabine H 
Rating:
4.0

Customer did not leave a comment.

TAMACAMONIQUE G 
Rating:
4.0

Customer did not leave a comment.

DAVIDSYLVESTER S 
Rating:
5.0

Customer did not leave a comment.

Tamas J 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
4.0

Customer did not leave a comment.

WILLIAMMELVIN D 
Rating:
5.0

None at this time

Brian C 
Rating:
5.0

Agent was fast, courteous--I cannot think of any way to improve.

Rick T 
Rating:
5.0

Great customer service and a joy to work with.

marvin s 
Rating:
5.0

Quick and Professional. What more can you ask for?

Ethan B 
Rating:
5.0

Friendly and courteous service!

RONALDL C 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Professional and efficient service

JERRON G 
Rating:
5.0

Nothing needs improvement. This location makes you feel like family. Their customer service is excellent.

DENICIA W 
Rating:
5.0

Customer did not leave a comment.

Trovone M 
Rating:
5.0

Customer did not leave a comment.

PAMELA B 
Rating:
5.0

No improvement needs to be done. My experience was excellent.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Deborah E 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Sean C 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
3.0

Customer did not leave a comment.

DEBORAPERKINS C 
Rating:
5.0

Mr. Carter and his team are always customers driven and assistance above exception. You meed a rental truck this is the place to rent. Of the survey would have six (6) starts I will give it to them. # Faith, Determination and Leadership 👊🏼

Eduardo V 
Rating:
5.0

The Carter’s family are highly customer service oriented and always have smile for all their clients.

Eduardo V 
Rating:
5.0

I would like to know what I was charged. Would be nice.......

Randy G 
No reviews have been submitted for this location.

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