Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)

636 reviews

4807 W Hundred Rd   Chester, VA 23831
(call 796-4895 for rentals and reservations)

(804) 414-8829

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 414-8829

4807 W Hundred Rd
Chester, VA 23831
(call 796-4895 for rentals and reservations)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N A

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda V. 
Rating:
5.0

Staff was very professional and friendly.

Nyima M. 
Rating:
5.0

Customer did not leave a comment.

RILEY F. 
Rating:
5.0

Customer did not leave a comment.

Efrain G. 
Rating:
5.0

It would be very helpful if the agents at the 800 number could get a better view of availability. The phone agent was sending us 10 miles out of our way, with weekend mileage rates that would have been cheap. We stopped by U-Haul Neighborhood Dealer near our house and the agent there was able to go over all of our options and find a truck near to house that reduced the unnecessary miles.

Donald R. 
Rating:
4.0

Truck rented had over 124000 miles. Very loud in cab of truck a d ran rough until up to speed. Very loose steering on the road. A more modern charging port would be welcome..

Richard K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great rental experience. Great customer service and smooth sailing

yvette R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Outstanding

CLARENCE R. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Janice and Roger F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Truck was very old especially for a one way trip no backup camera

omer S. 
Rating:
5.0

Great service very inviting location.

Robert M. 
Rating:
5.0

Calling someone 1 1/2 hours before I was due to pick up a truck that was supposed to be 5 miles away, only to be told it would be 1 hrs away if not good service. This was absolutely no fault of this location, but u haul in general

Glenda S. 
Rating:
4.0

Customer did not leave a comment.

Woody W. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Truck dropped off after business hours.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL J. 
Rating:
5.0

Great experience

Carla H. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

After hours drop off went extremely well. Drop off process was simple - using my cell phone. The lot was easy to find, clean and organized with room to park and the key drop box was clearly marked and easy to locate.

Sharon G. 
Rating:
4.0

Customer did not leave a comment.

Ellen W. 
Rating:
5.0

Great service! Always!

Recharlotte L. 
Rating:
5.0

Streamlined & professional. I used to manage Burford's U-Haul in Richmond 25 years ago. The Carters are doing it right.

BRIANSHANE M. 
Rating:
5.0

Great product, great people, great service

ThetShay N. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Boulevard Flower G. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Awesome

Nicole M. 
Rating:
5.0

nothing

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Great service

Tamas J. 
Rating:
5.0

Both father and daughter were very professional and friendly. I would definitely recommend them. Two thumbs up!!!!

WANDA C. 
Rating:
5.0

Fix radio in truck

Noel B. 
Rating:
5.0

Customer did not leave a comment.

Rogers E. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

I ask for a e-mail receipt and as of 24 hours I have not received it.

WILLIAMDONNELL P. 
Rating:
4.0

Customer did not leave a comment.

Amir W. 
Rating:
5.0

Customer did not leave a comment.

JAMESANDREW C. 
Rating:
5.0

Excellent service!!!!

KENNETHGARY B. 
Rating:
4.0

Customer did not leave a comment.

AMIRAI A. 
Rating:
5.0

Customer did not leave a comment.

LONNIEDEAN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAMARIA R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYORLANDO M. 
Rating:
5.0

Customer did not leave a comment.

SHARONGAIL R. 
Rating:
5.0

This experience was perfect. Appreciate the small business owner operating the location too

ADAMCHARLES R. 
Rating:
4.0

Customer did not leave a comment.

ADOLPHALEX W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

The staff is extremely friendly, skilled and equipped with vast product knowledge. It was so helpful to speak with the staff and have our questions thoroughly answered. We were able to make a well informed, cost effective decision about our towing/hauling needs. Thank you Carters' staff!

JEFFREYLYNN S. 
Rating:
5.0

Customer did not leave a comment.

WESLEYRASHAD B. 
Rating:
3.0

Answering the phone when a customer calls would be a huge improvement. This location opens at 8:00am, I called several times after 8:00am and nobody answered the phone. I even called after 9:00am and nobody answered, it was very frustrating. Other than that, the service was good.

KENYONLAMONT J. 
Rating:
5.0

Super nice! We hadn't returned the truck yet, he closed at 5, so he called us to let us know, and gave us instructions on how to return the truck and where to park! We were truly Wowed and very appreciative.

JAMESANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Make online pick up a little more easier and have lock box area more lit hard to see in the dark or trying to hold a light and enter a code

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

RONNIE G. 
Rating:
4.0

Customer did not leave a comment.

JOHNCASTRO B. 
Rating:
5.0

Customer did not leave a comment.

DALELEE N. 
Rating:
5.0

The customer service that was provided is more than satisfactory.

GARYDERELL W. 
Rating:
3.0

Customer did not leave a comment.

DONNAMARIE B. 
Rating:
3.0

Explain to the customers that they will receive a text message about doing a visual before you leave the location.

CHERYLA W. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

CHARLESCHRISTOPH A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCAIRL C. 
Rating:
5.0

Customer did not leave a comment.

ADRIANGARRETT P. 
Rating:
1.0

Customer did not leave a comment.

MEGANTAYLOR W. 
Rating:
5.0

Your 800 lines and regional manager telephone lines in VA are terrible. Each time I called, I spent over 45 minutes waiting. And when I called the 800 lines, waited for 45 minutes they said to call Regional. I called 4 times, 3 times waited over 30 minutes and got cut off and finally someone answered on the 4th time after waiting 45 minutes. You need to fix phone lines

Susan S. 
Rating:
4.0

Customer did not leave a comment.

RONALDFRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Great customer service.

MICHAELSHANNON M. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

ALAN Y. 
Rating:
5.0

Customer did not leave a comment.

Francisco N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

The truck was not where the picture said it was. Had to go in and verify which truck I was picking up; glad they were open.

Joanne N. 
Rating:
5.0

Want to give kudos to Carter Power Equipment, Chester, Va. for helping me out at short notice on a holiday weekend. Ralph is the benchmark for a Uhaul representative.

ROBERTALLEN L. 
Rating:
5.0

Just keep be you.

SHERRY ROWE B. 
Rating:
5.0

Great group of people. Was very pleased with their customer service.

DONNALYNN S. 
Rating:
5.0

Customer did not leave a comment.

TRACEYMICHELLE W. 
Rating:
2.0

Alignment is way off and makes it very difficult to drive straight.

ASHLEYMARIE K. 
Rating:
5.0

Customer did not leave a comment.

DAVIDROBERT S. 
Rating:
5.0

Excellent customer service.

WILLIAMH B. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

GLENNTHOMAS M. 
Rating:
4.0

I find it ridiculous that to change drop off locations, you would be double charged for the rental. It is confusing as to whether you can just drop off the keys in the dropbox or whether it's required that you have to check the vehicle back in with your phone.

PAULWILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Ariana W. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

Stop price gouging of equipment is returned a few hours late

DANIEL K. 
Rating:
4.0

Tell customer $20 charge to drop off after hours.

SCOTTFREDRICK C. 
Rating:
5.0

Outstanding

MELVINM J. 
Rating:
5.0

Inform customers when leasing equipment that they have to document gas,miles and condition of vehicle with photos before turning in key. Other than that the service was excellent.

VERGENAESTELLA W. 
Rating:
5.0

Customer did not leave a comment.

DMARK W. 
No reviews have been submitted for this location.

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