Great service very inviting location.
Robert M.
Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Calling someone 1 1/2 hours before I was due to pick up a truck that was supposed to be 5 miles away, only to be told it would be 1 hrs away if not good service. This was absolutely no fault of this location, but u haul in general
Glenda S.Truck dropped off after business hours.
Lisa G.Great experience
Carla H.After hours drop off went extremely well. Drop off process was simple - using my cell phone. The lot was easy to find, clean and organized with room to park and the key drop box was clearly marked and easy to locate.
Sharon G.Great service! Always!
Recharlotte L.Streamlined & professional. I used to manage Burford's U-Haul in Richmond 25 years ago. The Carters are doing it right.
BRIANSHANE M.Great product, great people, great service
ThetShay N.Awesome
Nicole M.nothing
Billy B.Great service
Tamas J.Both father and daughter were very professional and friendly. I would definitely recommend them. Two thumbs up!!!!
WANDA C.Fix radio in truck
Noel B.I ask for a e-mail receipt and as of 24 hours I have not received it.
WILLIAMDONNELL P.Excellent service!!!!
KENNETHGARY B.This experience was perfect. Appreciate the small business owner operating the location too
ADAMCHARLES R.The staff is extremely friendly, skilled and equipped with vast product knowledge. It was so helpful to speak with the staff and have our questions thoroughly answered. We were able to make a well informed, cost effective decision about our towing/hauling needs. Thank you Carters' staff!
JEFFREYLYNN S.Answering the phone when a customer calls would be a huge improvement. This location opens at 8:00am, I called several times after 8:00am and nobody answered the phone. I even called after 9:00am and nobody answered, it was very frustrating. Other than that, the service was good.
KENYONLAMONT J.Super nice! We hadn't returned the truck yet, he closed at 5, so he called us to let us know, and gave us instructions on how to return the truck and where to park! We were truly Wowed and very appreciative.
JAMESANDREW C.Make online pick up a little more easier and have lock box area more lit hard to see in the dark or trying to hold a light and enter a code
Michelle L.The customer service that was provided is more than satisfactory.
GARYDERELL W.Explain to the customers that they will receive a text message about doing a visual before you leave the location.
CHERYLA W.Your 800 lines and regional manager telephone lines in VA are terrible. Each time I called, I spent over 45 minutes waiting. And when I called the 800 lines, waited for 45 minutes they said to call Regional. I called 4 times, 3 times waited over 30 minutes and got cut off and finally someone answered on the 4th time after waiting 45 minutes. You need to fix phone lines
Susan S.Great customer service.
MICHAELSHANNON M.The truck was not where the picture said it was. Had to go in and verify which truck I was picking up; glad they were open.
Joanne N.Want to give kudos to Carter Power Equipment, Chester, Va. for helping me out at short notice on a holiday weekend. Ralph is the benchmark for a Uhaul representative.
ROBERTALLEN L.Just keep be you.
SHERRY ROWE B.Great group of people. Was very pleased with their customer service.
DONNALYNN S.Alignment is way off and makes it very difficult to drive straight.
ASHLEYMARIE K.Excellent customer service.
WILLIAMH B.I find it ridiculous that to change drop off locations, you would be double charged for the rental. It is confusing as to whether you can just drop off the keys in the dropbox or whether it's required that you have to check the vehicle back in with your phone.
PAULWILLIAM M.Stop price gouging of equipment is returned a few hours late
DANIEL K.Tell customer $20 charge to drop off after hours.
SCOTTFREDRICK C.Outstanding
MELVINM J.Inform customers when leasing equipment that they have to document gas,miles and condition of vehicle with photos before turning in key. Other than that the service was excellent.
VERGENAESTELLA W.Nothing everything was absolutely perfect:)
CECILIAELIZABETH D.I would not zip tie equipment inside the u-haul and then charge people for using it when the seal was broken. I had to break the seal on the equipment only because it was in the way of me packing the u-haul I literally could not fit anything past the giant Dali and whatever else was hanging on the wall.. I would not zip tie equipment inside the u-haul and then charge people for using it when the seal was broken. I had to break the seal on the equipment only because it was in the way of me packing the u-haul I literally could not fit anything past the giant Dali and whatever else was hanging on the wallI do not feel that I should have been responsible for paying extra just because I had to break the seal on a piece of equipment that I did not even use it was just in my way and honestly taking up the space from which I had rented
JEFFWILLIAM C.Good experience. Quick and easy.
MICHAELANDRE W.Nothing great service
DESTINYDENEISE H.Great service. Quick efficient hook up and review of rules and tips specific to auto-transport.
John P.Ralph was great. He was fast, efficient and kind. Thank you Ralph for all you do.
TAWANADANIELLE M.