Excellent
SHEILA D
Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Very helpful.
ROBERT JNothing, great service as always.
DARELL HThe man that helped me was very helpful and unhooked the trailer for me thank to him
ALMA GEverything was amazing and easy
TIMOTHY MThe owner of Carters is really friendly and efficient. The process to rent was simple using the online app and checking in with him briefly. He explained everything concisely, and we had no problem returning the vehicle after hours. As for the truck, it was clean and well-maintained. All of the features like the built in dolly and EZ load ramp made moving much simpler. As a first-time U-haul renter, I found driving the truck was intuitive. Will be using U-haul again for any future moves!
Angelica PCar trailer had one bald tire and I had to call roadside assistance to have it replaced second day of driving. Facility should have noticed that before letting me take the trailer especially since the trip was 2600 miles.
KEVIN WVery professional, great service easy process!
DREAMER LNot a thing, everything was outstanding, definitely do business with again.
BRANDON LWhat a sweet man! He was helpful and so kind!
Ellen GGreat service. I have relied upon Carters for my moving needs. They exceed expectations! Thank you Carters!
AVERY ENo issues- Good service
SAMANTHA Wimprove front suspension. truck maintenance
JAMARI SMake sure you have the same person in that location real nice
SHARON LVery nice and helpful!
Demetrus HYou cannot improve on perfection. Everything was great.
Michael CWhen booking let us know the hours of the location. I didn’t see that when selecting time. Luckily owner called me to let me know but was driving from NC to this location about 3 hrs and if I would had any setback would’ve missed appointment.
Kristian FNothing, great service at Carter's Power Equipment.
WILLIAM LJust keep doing what you are doing
JUANITA BStaff member was kind and helpful, ensuring I felt comfortable with the van I rented and understood its safety features as well as key points in how to return vehicle. Would definitely recommend.
JULIE EAll was good!
Suzanne PEverything was great!
Alexis DN/A
WILLIAM MVery easy process with this location. Also, very polite, professional and efficient service. Will always use this location.
JESSI NFriendly and easy
THOMAS LEverything went well! Customer service was great! No issues!
Danielle DI can always count on the truck to be ready and fast and friendly service at Carter's. The truck, fairly new, was quite nice.
ROBERT WCustomer service was excellent and everyone was very helpful.
ONeal ENothing. The location had very kind and accommodating people. That made life easy for me and I would definitely use them again.
Daneen CExcellent service! Very helpful with pickup at this location.
ERIC EExcellent customer service
BEATRICE FRachel was really polite and made the transaction very smooth!
TERRENCE AExcellent customer service, was ready and waiting to receive vehicle. Extremely friendly and helpful at arrival!
THOMAS TNo issues.
Bernard FActually have the truck at the location for the pickup.
JOHN BThey took my 100 dollars deposit. And over charged me.
JAYDEN TFirstly, the app does not work properly, I was not able to get any check in photos as instructed but did document on my phone as I was not going to be charged for something I did not do. The app chose a drop off location for me even though when I reserved it I specifically stated I'd be returning it to farmville, va. A location 30 minutes from me was chosen and your app would not allow me to change it, I had to contact customer service to get it updated.. this morning returned the rental EARLY in the exact condition I received it with MORE fuel than it had when I picked it up and have been charged 10 dollars for 2 gallons of fuel. I'd stay away and find another rental company.
Linda AThe location and the physical van was great! The cost was quite a surprise. I rented A van for an in-town furniture move because of the rain and only needed for a few hours. The cost was way more than I would’ve liked to pay. I’ll figure out other arrangements next time.
ASHLEY MBilling takes to long to post to account.
THURMAN CFriendly service, thorough and helpful! Thank you!
BRIANNA RThere was a bit of an issue with reverse sticking in the vehicle which would be good to check out before the next customer. Customer service at this location is great - our family has gotten u-hauls there several times in the past, and they are always efficient and easy to work with.
SUSAN SChange. Nothing. This location does everything well. Kudos to them.
HENRY LMy gas tank was empty and i had to spend my last 70$ to fill the tank before i could go anywhere. then i was charged an extra 50$ for not filling up the gas tank
Scott MFriendly staff, fast service.
Robert MRachel made it easy.
Jennifer AVery, very helpful. I will definitely go back there whenever I need a rental. Thank you Carters
Darrell HA little clunky renting the truck I wanted as they didn’t have the equipment promised. The manager made it right by offering a smaller truck and lower mileage cost. I still had to ask for that price when I picked up the truck. I had a little trouble returning the truck on the website from my phone. Although logged into the website, it couldn’t find my location. . The location as closed before 4pm so couldn’t get help. I finally was able to return once I downloaded the app and logged in that way. This causes a long return process.
SUZANNE PTruck had a rattle underneath when sitting still. Also a lot of play in steering when going down highway.
JEFFREYTODD PClean out the cab of the vehicle. It had old receipts, pen caps, and hair in every nook and cranny.
Wesley A