Very friendlyEDWARD P.
Customer Reviews for Cartersville Self Storage Center
(U-Haul Neighborhood Dealer)
Cartersville, GA 30120
Services at this Location:
- Mon-Tue: 10 am - 5:30 pm
- Wed: Closed
- Thur-Fri: 10 am - 5:30 pm
- Sat: 9 am - 5 pm
- Sun: 12 pm - 4 pm
Special Operating Hours
- 5/30/2021 - 5/31/2021: Closed
- 7/4/2021 - 7/5/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KATIE A. | Overall Experience
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.MATTHEW L.
The gentleman we returned the truck to was very friendly and knowledgeable! I would definitely recommend this location for all your U-Haul needs!robin F.
Customer did not leave a comment.COLEMAN H.
Customer did not leave a comment.DAWSON M.
Nothing needs to be improved! This location is perfect and super clean. The manager was friendly and made the process go so smoothly and he explained everything really well. I enjoyed meeting him and I will definitely use this location again for Uhaul and storage.NORAH S.
Nice job!RACHAEL L.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Keairra C.
Customer did not leave a comment.Barbara B.
Armand was a pleasure to work. He is vey friendly and willing to help the customer in any way that he can.Lisa W. | Overall Experience
Customer did not leave a comment.john W.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Ashley G.
Check the trucks out before renting so the clients don't have so many issues.Sylvian C.
Customer did not leave a comment.William M.
Nothing..I was very pleased with the courteous and prompt checkout. My experience with all of your U Haul personnel was outstanding. I had to change trailer size and move my date of departure 2 weeks later.i am very impressed and will use uhaul again and recommend you to friends and family. Thank you all. Rosemary SnellRosemary S.
i didn't like the charge when the miles was up what i paid i understand i had the truck for three but 270 that is alotTHEDA S.
Impeccable serviceMatthew K.
Customer did not leave a comment.Linwood B.
Customer did not leave a comment.Rebecca T.
Customer did not leave a comment.BROLIN E.
Customer did not leave a comment.Robert R.
Nothing. Armand was incredible!! I had some trouble with closing and he allowed us to keep uhauls for more days than I requested. I was so worried he was going to make us unload 2 uhaul trucks. He made a horrible move a little easier. Such a nice, funny, caring man. Armand, I so appreciate you. Thank you for all you did.PATTI S.
Nothing thksvto admin everything was greatFloyd T.
I can't think of anything to improve my experience. The service and equipment were excellent.gary N.
Everything was perfect it could not have gone better The agent or owner of location was very kind and made you feel very welcome explain things very thoroughly he was a genuine good hearted personJoseph D.
Customer did not leave a comment.Victor B.
Customer did not leave a comment.Terry J.
Absolutely, the man in the office had a great attitude and was very helpful to me. I would definitely recommend this location to family and friends.PATTI S.
Customer did not leave a comment.James B.
Customer did not leave a comment.JESSICA C.
Great servicechristopher G.
Loved the experience, very nice!Jessica T.
Customer did not leave a comment.ROBERT H.
No improvements suggested. Well satisfied with service and condition of vehicle.William B.
Just wanted to thank Armand at the Cassville road location. He made our moving experience so easy. He was very helpful and so appreciative of our business. If you need any type of moving service contact Armand. Thanks again!Gregory D.
Customer did not leave a comment.JESSICA G.
Armand went above and beyond to help us. It made moving a lot less stressfulCLINTON W.
Very helpful when on the phone. Great customer serviceTravis T.
Great experience with best service. Thank youAmin L.
Customer did not leave a comment.Sandro V.
Customer did not leave a comment.WILLIAM D. L.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Dina M.
THE TRUCK THAT WE HAD WHEN YOU WOULD GO UP TO 50 to 55mph THE AIR CONDITIONING QUITE WORKING AND THE RIGHT SIDE MIRROR BROKE BUT EVERYTHING ELSE WAS GOODREBECCA M.
Customer did not leave a comment.Desiree V.
Customer did not leave a comment.BARBARA H.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Anthony S.
Make sure trucks do have air and oil light not on !! I book 2 months ago and last min the schedule change and I was notified late on where to pick my truck up..JUSTIN L.
This was actually the second location I went to for a uhaul. I had one reserved prior to going here but that location closed early for the day with no notice before I could pick up the truck. The staff at cartersville self storage was extremely helpful in helping me get a second truck.CODY C.
Customer did not leave a comment.KENNETH T.
Customer did not leave a comment.KAITLYN S.
Customer did not leave a comment.John H.
we had to wait in his office over 30 min while he tried to get his computer/software to work. i waste of our time.JIM M.
The manager was knowledgeable and friendly and very professional. We will rent again.RODNEY G.
Customer did not leave a comment.KEVIN H.
This is my favorite uhaul of all uhauls. Armond was a great guy. Peace, love, and harmony!Nicolas B.
Customer did not leave a comment.GENEVA M.
Customer did not leave a comment.Chantel B.
Customer did not leave a comment.mark M.
Closed when I returned the truck around 2:00-2:30pm. Left truck and put key in deposit box.Mitzi B.
The gentle man was very polite and helpfulCOURTNEY R.
Customer did not leave a comment.David K.
Only complaint I have is you can't pull around the rows of units. It is difficult when pulling a trailer.Robert M.
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.DOUGLAS F.
Best place ever to rent a uhaulSTACIA C.
Armen Derico at Cartersville Self Storage was the most helpful U-Haul representative that I have ever worked with. He called me in advance to let me know everything would would be ready and called me the morning of the rental to make sure I had everything I needed prior to showing up. He assisted me and explained how all of safety features worked and completed a safety check prior to leaving the facility. This was the most pleasant and Helpful experience I have had of all of the U-Haul renting experiences I have had. I would recommend this location this location to anyone.Scott L.
This place was a disaster. They only had one person working, trying to help a steady stream of people pulling him in multiple directions, which led to a lengthy wait. To make matters worse the credit card machine was down so I had to leave, drive across town to my bank's ATM, get cash and come back. By the time I actually got my truck and took off I was already an hour and 15 minutes behind schedule, which was a big deal because I was trying to get to a furniture store to pick up some items my wife ordered before they closed for the day. It was really hard to not get frustrated by the situation, but the lone employee was so nice and helpful. He was really trying to salvage a terrible situation. I also left with a handwritten receipt on a sheet of notebook paper because the printer wasn't working either. He is the reason I gave a three star rating instead of a one star rating. He's the only reason I would be a repeat customer. That's guy deserves a promotion/raise.Brice W.
Would definitely rent from here again as well as get a storage unit. Armand goes above and beyond in customer service. Appreciate his kindness as well.Debra W.
The best customer service. Extremely helpful and friendly. Will definitely continue doing business here.Danielle D.
Customer did not leave a comment.Justin D.
Over priced , I believe u was cheatedSabrina F.
Customer did not leave a comment.joann H.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.JAMIE L.
Great experience and hassle freeAutumn G.
Customer did not leave a comment.Paul M.
Had the best experience! It was my first time renting anything from uhaul, and everything was quick and easier. Even got a free set up of the trailer onto our truck! I highly recommend this place and will be passing along to all my friends and family if they ever need anything moved!Lauren V.
?????????? EXCELLENT EXPERIENCE!!!! This is my second time using this location and it was A GREAT/hassle free experience. Was greeted by the site manager when I returned the truck and he was VERY pleasant. YOU ROCK CASSVILLE RD U-HAUL!!!! My location whenever I need truck rental!!Cedric J.
Customer did not leave a comment.John G.
Customer did not leave a comment.Kandice S.
Customer did not leave a comment.JOE S.
Customer did not leave a comment.David S.
Customer did not leave a comment.David H.
Only negative feedback I have is that the truck was left dirty insideb by previous user, other than that GREAT NO HASSLE EXPERIENCE!!! Will definitely be using this location anytime I need a U-Haul. THANKS!!!Cedric J.
Customer did not leave a comment.james H.
Melissa helped us so much she was present she keep in touch before we arrived because my son didn't get her until 1 and I had said we would get there at 9. She was helpful hooking up and just pleasantChristine W.
I have never received customer service anywhere equal to what Melissa provides. She goes above and beyond any expectation I could have had for this company. As an owner of 3 small businesses myself, If I was able to find someone to be the â€œfaceâ€ of my companies, I would never let them go. Employees can make or break a business and because of the experiences I have had (meeting after hours, helping me learn to drive a trailer and meeting me off of the site to back in my vehicle so I could get moved by my deadline with my trailer close to the garage rather than on the street like I would've had to do) I would recommend your business a thousand times over. This experience was 100% in part to the customer service and care that was shown to me!! Kudos!!!MISTY G.
Very clean, friendly, and efficient.Mack C.
Customer did not leave a comment.Timothy O.
This was not the location I agreed upon in my contract. I received an email saying that the location changed per â€œa conversationâ€. I never received a call. I passed 3 UHaul dealers (including the one 5 mins from me) to drop off at new location. When I asked why I was told because they did not have enough trucks there. Very disappointing that the email said I agreed to that location when I didn't and that I had to go out of my way to satisfy their need.Philip T.
Several issues: online checking did not work; It took 30-45m for the office staff to get me checked in due to computer system issues; truck gage showed full but wasn't and I had to pay for twice as much fuel as I used; the total on the final bill Was $7-8 over what the sub-totals added together to be. You can look at an adjustment to this bill or there may not be another rental from UHaul.Thomas B.
Melissa was fantastic to work with!Stan P.
excellent storage and managerRoy W. | Reservation
Melissa at this location was awesome. She offered to help find me a truck since 1-800-go-uhaul failed to do their part. Melissa also gave me her cell# just in case we needed her after hours.Connie S. | Reservation
The manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.TIMOTHY G. | Reservation
Melissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!Amy L. | Reservation
I am very happy with the experience and would recommend to everyone that needs them.James David C. | Reservation
What a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!Wendi R. | Reservation
The lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.DUSTIN W. | Overall Experience
Dedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.LAURA Y. | Overall Experience