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Eric O
Customer Reviews for Cash Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a lot with trucks
AGOSTINO FEasy in, fast service, pick up truck at my convenience. No other uhaul in Barrie I would use
ANITA LEmployees are taking pictures of client's personal driver's licenses with their personal phone to upload to the U-hual website or phone application. This is beyond unacceptable and unprofessional. Clients have no idea who these employees are or their capabilities with client's personal information. I will not be using U-hual again and telling anyone that wants to use U-hual to steer very far away. There's too much potential for fraudulent activity at this location. I will be seeking professional instruction moving forward.
DREW MGood thing they are open on weekends.
ANDREY Kthe trucks should come with an ice scraper. When I went to get the truck there was over a foot of snow and ice on the cab/windshield. I had been dropped off, so I had no way of removing the ice. Also, when I finally got to where we were moving the furniture, the rear roll-up door was frozen closed. Obviously these trucks are not inspected before they are rented out.
PAUL MGreat customer service. Fast and efficient. Fantastic experience. Will definitely be using this location again.
PIERRE YAll the charges should be clear before. Additional charges were crazy.
PROMESSE NI would NOT recommend U-Haul to anyone your “new “ all online service is a pain to use and U-Haul now offers ZERO customer service anything you need or want you have to find it yourself on the APP This is a great opportunity for somebody to open a rental business similar to yours that offers direct customer service
PAUL Jvery good service , friendly!
kim sMaybe some free kms included with a daily rental? Discount for repeat customers?
MICHAEL BThe representative I dealt with at the store was polite and helpful!
RONNY SThis is a mixed review. The agent was very good and found him to be much better than others I have dealt with in the past. The trailer I rented was in good shape and well-maintained. The offsite location for pick up needs to be cleaned up. A lot of garbage around the lot. Looks like homeless people use it frequently and also for their washroom.
Michael Heasy pick up and return, pleasant staff. very efficient.
Marc PAmazing transaction, fair price, and exactly what I needed. I will require a truck / van again in the next two weeks, and will definitely use them again!
David GGood service and very helpful
KRUTARTH SThe gentleman was very helpful arranging our truck. Very polite.
WILLIAM MRude Employee, was upset that I entered 5 minutes before opening time despite unlocked door. Lied about "roadside assistance not being included" if insurance not purchased. (Roadside is included with all rentals per U-Haul) Trailer extremely rusted & damaged, including wires hanging from frame. Should not be on the road. Had to be replaced by U-Haul at another location.
DAVID Yexpensive
MYKOLA KStore was dirty, truck was filthy and the check engine light was on. I wiped the steering wheel with Lysol wipe and it was black, dust everywhere and the windshield covered in bugs.
NATHAN ACheap and good quality thanks you
ENGIN YHonesty
Sean MOffice staff were friendly and efficient, check-in experience excellent. Website for early check-in needs improving.
Lynne FTruck was dirty, I used maybe 5 dollars in gas and they charged me 12.
Christopher MHave the reservation at the reserved location. Reservation “moved” to a different location an hour before pickup. Didn’t see a 50$ credit anywhere for not having my reservation available as requested. This happened the last time as well in 2020, but I chocked it off to Covid… that said, the employees were helpful and kind at both locations
GEOFFREY MI want my deposit back
Laura RThe staff is friendly and did a good job, I've rented there several times and they always have my rental.. but the truck was not clean. In fact it looked and smelled like it never gets cleaned, just really dirty and grimey. Also, it was like 30C and the AC didn't work, just blowing hot air.
Robert HNot a thing, all was great!
arnold gThe truck was new and very clean!
brent wArrived at 145pm to find a note on the door that it was closed and they would be back at 230pm. When we called the number provided no on answered. Then the person started texting us. We were told to park in this lot, although we had a 20” truck and there was absolutely no room for it. Finally we were told to go around the corner to the Anne St location. This was all over phone and was horrible communication. After pulling around the corner to the lot we parked both the trailer we were returning and the 20’ truck. After asking for someone to come help us no one came. We left the keys in the drop box as this location was closed as well. Someone called us about 20 minutes later to ask what truck number we had returned, we had already left and had no way to confirm this as I had left the paper work at home. After 3 days of moving, heat, yesterdays horrible communication, no apologies offered, and no help, this was a horrendous way to end my move. The Peterborough locations were absolutely great to deal with. Not once were we asked if anything was wrong with the truck or trailer (back driver side light was out the whole way to Barrie), or about gas or anything else. Do better in the future Barrie, I fear I may never use uhaul again.
ALYSSA RI experienced great customer service and the trailer I rented was just what I needed.
Bruce GWith only one staff member working at this location, the process of picking up the vehicle was very slow. I also found the website very misleading about the price of boxes. The actual cost was double what the website showed. Very disappointing.
David HI tried to call for two days during business hours and no one answered or returned my messages. The day I went to pick up the trailer no one was there, but a note on the door with a phone number to call. I called the number and no one answered. After 15 minutes of waiting, the attendant showed up. The customer service is terrible. I will not be back. On top of that the equipment is subpar and dirty.
joanne pTell them to use another company
Brook Hkeep up the good work .. thank you
Roxie KAlthough I had to drive from Brampton to pick up the U-Haul and there were issues with the computer for a physical copy, but everything went smoothly! :-) :-) 5 smiles plus and a great gratitude of thank you!
helena rI had several problems with the app. Kept timing out/freezing. Also had to walk a block east to find the actual truck at a near by lot. Located off of Anne street. Other than that. I would do it again.
Jason PService was friendly, well informed and totally 'up front', as in no hidden fees. Contract was well explained and all questions answered honestly. The truck , the tires, the engine, all mechanically in very good condition. My only issue is that the inside cab of truck had not been cleaned. Paper work (from last 2-3 renters still there), dirt and coffee stains on the floor, paper coffee cup in door cup holder. This was not a big deal for me and probably due to the office being very busy, customers wanting service AND staff looking after customers and getting them on their way quickly, versus cleaning the cab.
John FThis is a great location to rent from...The young man at the front desk is very personable and gives a great overall experience !!
SHARONA UGreat experience, easy online booking tool, fast pick up experience and staff were easy to deal with.
Chris CThe manager, Meet, was very attentive to my needs. As well his attitude was pleasant and remained pleasant as I changed my bookings several times as the movers timetables changed . Excellent customer service and I have been using this location for 5 years for 5 years and made many recommendations to family: friends who who then used it as well!
SHARON AThe box was dirty with dog 💩. We had to mop the floor clean before we could load it.
john DEverything was fine
Barry BOnly issue was the change in pick up location, which was finally switched to Barie, resulting in a closer pick-up location for our driver.
Byron BTruck in perfect condition, very clean ! Nice and polite service! Good website for reservation!
Anatoli MFantastic customer service!
ANGELO CRight signal light not working. Location for pick up not the same as location to arrange pick up
Barry KSame Old Same old with Uhaul. I have no issues with the representative.He was polite,and professional. I rented a small trailer and once again the one assigned was not road worthy. the safety chains were broken and missing 1 hook plus the rubber retainers. The yard was not at same location as office. I called twice while there, to report what was wrong and to be assigned another trailer. Only met with an answering machine! I located another trailer and reported the unit # and license plate by phone that , I was using this one .Upon returning unit ,rep was in yard helping another customer. I told and showed him broken trailer, expressed my disappointment . He never returned either of my calls or listened to them because he was unaware that I had used another trailer.
Douglas YThe U-Haul csr should let clients know they can record/answer text equipment conditions & add pictures, before leaving with the rental equipment.
sylvia wGreat experience. Pick up was fast and convenient
Alexandra KThe process was easy and quick. Rental equipment was safe and reliable.
Jamie HAlways a pleasure dealing with them.Everything Went smooth. Will definitely rent again
Generator PGood service provided, thank you.
steve rGood service and availability.
William BI will NEVER, under any circumstance rent anything from U-HAUL ever again! What a runaround and a joke of a disorganized mess you are!!!
Ruy P