The trailer was very dirty upon pick up including glass all inside of the trailer, and when we dropped the trailer off the ground is not level and the trailer kept rolling in the sand.JASONMATTHEWMICH M.
Moving Truck Rental in Barrie, ON at Cash Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Barrie, ON L4N1C1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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15' cube van had a leaking roof, dripping water on passenger when raining. Roof needs repair. I let them know at the drop off location.Scott T.
I needed to know what kind of hitch receiver and height I needed, luckily I found on a forum somewhere that the trailers have a rise of 18 inches, this info should have been conveyed to me earlier, the poor guy at U-Haul had no idea, it could have been dangerous if I just used the ones that U-Haul sold which were not the right size for my carfrankie S.
It was some what hard to find the plates for the vans but over all it was okay.PATRICIA ANNE D.
Horrible got to location at 7 couldn't even get out till 9:30 ruined entire move and got charged extra after they downsized my truckCody G.
There was literally a dirty women's shirt on passenger side floor and cocaine on drivers side door. I reported this to the gentleman and he apologized and said he would check it out not very happy at allLOGAN B.
I will never use Uhaul again. I've never seen such a disorganized company before.DYLAN C.
It's not this location it's UHAUL as a company. Two weekends in a row I rent a truck and BOTH times my reservation gets changed!!!! The second time cost WAY more then it should because you changed the location far from my home so I had to pay the extra kilometres. There is ZERO effort to help the customers or to do what is convenient for them. I will never use again!PHILLIP MATTHEW B.
Was disappointed that I booked a 20 foot truck only to get a call the day before to say they would only be able to offer me a 15. I had to get friends to move the rest of my things. However the guy who I dealt with was very pleasant and I am suppose to get a cheque in the mail fir the inconvenience so we will see if it comes.Shelly M.
I the van that I rented was clean but not very clean, it could have been swept out a bit more and there was a few pieces of garbage in the back. A physical review of the vehicle before taking it would have made me feel confident of the rental.EDWARD G W.
I had originally booked pickup for 7am using 24/7. Unfortunately it was changed to manual pickup for 9am as. Customer service was very helpful and changed the return time to reflect the 2 hours I could have lost. Overall my experience was great. Friendly and helpful.BRENDA E M.
Had nothing but problems from - double booking the truck -not getting truck at 8am when i booked to getting it at 11am -when getting truck it was not at the location and had to drive to other side of town to pick up.JUSTIN R.
Although the vehicle was 7 years old, it should have been cleaned properly in the cab, especially in the Age of the Virus It was filthy in the cab. Also the drivers side door lock mechanism was seized up. Had to unlock from passenger side and crawl across. Doesn't anyone check these things.Robert C.
Service & maintain equipment, needed a 5x8 trailer, had to inspect 3 trailers to find a working one & than redo paperwork. Total waste of my time !GEORGEJ M.
Have the booked equipment ready. The truck has to be cleaned. The cabin had beer smelling and i found beers bottles on the flor. The truck was dirty.HECTOR ROLANDO B.
We brought our own sanitizing equipment for the truck's interior as we had no guarantee this had been done as a part of any COVID-19 protocol. Also, the app we used for check in and return did not allow pictures to be taken so we had to redirect to the website (something to work on for Uhaul as a company, not location specific). The clerk we had to deal with as a result of the technology failing was very polite and professional. Would definitely use this location again.Michael L.
Excellent Experience Friendly helpful convenient Great value for the money spentRONALD P.
Attendant needs to wear a mask at all times. Dolley that I requested wasn't at this location. I had to drive to other location to pick up a dolley I requested when I booked. Trucks needs to be clean, specially during pandemic time. It was disgusting inside the driver cabin. It rained during the night and my stuff that was inside the truck got wet! I was scared to drive the truck because there was a loud noise coming from the wheel. Luckily it was a short drive.Henrique C.
Everything was easy and a very smooth process.THOMASJ S.
Was told he could not adjust gas gauge amount as per system not updated from Mississauga location. Was told to call into head office.FILIPEM A.
The 9' cargo van served its purpose for the move and drove well which was great because I had to drive over 800km in one day. The issues I have was that the van was completely filthy on the inside where the driver and passenger sit. Also, a very alarming situation happened literally 5 minutes after I picked up the vehicle. When I got on the highway directly after picking up the vehicle at Dunlop St. a piece of the black plastic trim mounding above the back door fell off the van and flew on to the highway narrowing missing hitting the front end of an 18 wheeler truck. I immediately exited the highway and the first available offramp which was Duckworth, and called the gentleman that I rented the van from. He told me to keep going if the truck was still drivable. I found this to be quite alarming because that piece of molding coming off the way it did on the highway could have caused an accident. The molding had clearing been loose because I could hear it rattling on the roof before it came off.ROBYNE F.
Especially during the pandemic but really every time a truck is returned, I feel it should be wiped down & swept out. I understand there's a responsibility for the customer to return the truck clean. However no one is and it's in my opinion an important part of the businesses image. Otherwise the young men working in the office were very polite, accommodating and efficient. I was in and out in no time. No issues with my reservation and the truck worked no issues. I am puzzled by other negative reviews? I was a bit apprehensive based on what I read but my experience was nothing short of fantastic! Those negative comments must have come from jerks that cannot be pleased or they brought the bad situation on themselves..... I had a super experience and I used them 3 days in a row at the busiest time of the month! Keep up the great work!Laurie A.
The office was at one address, the trailer was at another address. Trailer had broken light connection wire, had to use my own, also there was a light with a broken wire that did not work, i was already pinned up and would have been a nightmare to return to the office to show the employee. Also the passanger side fender was bent, and the platform was bent, to the point were you could not slide the tire straps around. I took the trailer anyways.JASON M W.
Clerk was very personable and efficient. It was a good experience.TERESA L D.
Call to verify all conditions before charging to customer. Otherwise good.bridget O.