Nothing service was greatVincent O.
Customer Reviews for Castle Park Mini Storage
(U-Haul Neighborhood Dealer)
Atwater, CA 95301
(& Santa Fe)
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: 11 am - 2 pm
Special Operating Hours
- 5/16/2021: 11:00 am - 2:00 pm
- 5/23/2021: 11:00 am - 2:00 pm
- 5/30/2021: 11:00 am - 2:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.eva R.
Customer did not leave a comment.James C.
Told me a price and it turned out to be triple the price . Not using this service again unless I have no choice .eduardo G.
all goodNeal K.
Customer did not leave a comment.Catherine A.
Customer did not leave a comment.STEVEN S.
The guy was very helpful and when I returned he came out of his office and asked me if I had a problems with my experience and no. Thank you againivan C.
Thank you so much to the gentleman who helped us. He was efficient, friendly and the experience was so much easier and faster than our first experience at another location.Cindy H.
Customer did not leave a comment.Justin B.
Great customer service.katie H.
The only thing I didn't like was the smell of smoke inside the truck. Everything else was great.Andres A.
Make sure your vehicles work the AC didn't work and it was 100 degrees outsidejose R.
We had a horrible experience. A month ago I reserved a 26 foot truck for June 30th to pick up in Modesto and drop off in Antioch. The morning of June 30th I was told not only did they not have a 26 foot truck, but were told we needed to go to Atwater to pick up the 20 foo truck. That was 45 minutes the OPPOSITE direction of our move! We get to Atwater and are told they didnt even have a 20 footer. I was shaking and crying. We were packed up and ready to go!Â I was not told there was a truck shortage or warned of this at all. We will never use u haul again. Please forward this to someone who will do something about this. Thank youÂ Dana VasquezDANA V.
Everyone was very professional! Excellent serviceLinda W.
Rental was easy and everything clearly marked. Love the mobile pickup and return feature!Ethan R.
The return process online was Difficult and I was not given the dolly I ordered but I was also not charged for itJennifer W.
Customer did not leave a comment.Justin B.
Everything was amazing great customer serviceAndrea M.
Great staff.John H.
Customer did not leave a comment.jason H.
Customer did not leave a comment.Donald Y.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Martin T.
Great place very helpful compared to the other two locations I attempted to drop the truck off at.Eric H.
Service was excellent!ANGELICA C.
Miguel is very friendly and provides excellent customer service. I will return for all my future moving needs.Jeanie S.
The woman who helped me was very cheerful, easy to talk to, and checking the truck in was a simple process. Thank you!Savanh C.
Customer did not leave a comment.Kevin V.
Customer did not leave a comment.David V.
The attendant at Uhaul was very nice and professional, a pleasure doing business with him!Nathanael R.
None noted.Cecil B.
Customer did not leave a comment.dana J.
Customer did not leave a comment.Dwight G.
Customer did not leave a comment.JULIE ANN M.
your online experience needs some work. If it weren't for Castle Mini Storage Park my experience would have been horrible. They saved my day. Your online service experience is lacking easy and accessibility the fact that you don't verify the renter until its picking up time is not cool i lost almost an hour waiting to be verified. it was not good.Maria G.
Staff were not expecting us to return the truck until Wednesday -- we only needed it until Tuesday so we returned it early (although we did not ask to keep it as long as was indicated)SCOTT B.
Amazing customer service nice facilty and very flexibleJoshua E.
The people They are very nice ...the service excellent... make me feel very comfortableIsmael A.
Customer did not leave a comment.Jeanne G.
Customer did not leave a comment.SANDRA LYNN J.
Customer did not leave a comment.BRIANA H.
excellent customer service...The guy at the counter was friendly and very professional.DEANNA C.
I had several safety concerns with the condition of the Truck. The horn and cruse control were non functioning. The windshield wipers need replacing as they did not remove the water off of the windshield in heavy rain/snow and I drove through both. There was a leak in "Mothers Attic" that appeared to have been previously patched but it leaked on my boxes.Robert C.
One of my friends who was helping me move took a dolly out that we didn't need it in order to provide space. I didn't know that if they broke the seal I would be charged seven dollars. I told the attendant I didn't want to dolly or that would be blankets but he insisted that they stay in there. We never use the dolly and I would like my seven dollars back. Instead of putting the burden on the customer please don't include those items. Please refund my seven dollars.John S.
Extremely professional and informative on every step of rental expectationMARJA C.
AMAZING customer service, friendly/knowledgeable staff. Couldn't have asked for a better experience...Regina E.
All employees have great customer service Friendly and fast .And both times made us feel welcomed Kudos to them . Thanks youVirdiana B.
Great service , very friendly.BRIAN T.
Friendly helpful staff, clean and we'll maintained equipment.lee M.
Good service, very nice people Castle Mini Storage where I picked up uhaul.reynaldo M.
Everything ran as planned. Thank youPatricia G.
Customer did not leave a comment.ELFRIEDA P.
The personnel were very friendly and helpful.Mark P.
Customer did not leave a comment.Kitt W.
A larger parking area would make it easier to come and godavid J.
Friendly service. Quick to help. My experience was greatPAUL JOSEPH M.
I was really pleased with the service and equipment I received at Castle Park. I cannot think of anything they could have done to make my experience better.Philip Y.
The staff was very helpful and friendly. The retirn after using the truck was fast and efficient.Karen K.
Great customer service.ELVA O.
Continue to have new vehicles available as well as a variety of vehicles to choose from.elizabeth R.
Awesome service. Nice man. He ran out there and he was so helpful. I can tell he is a hard worker and nice gentlemanJeremy L.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.laureen M.
Customer did not leave a comment.dianne K.
Customer did not leave a comment.JODY B.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.Emily W.
Excellent Rental Experience. Nothing I would change.Miguel B.
It was easy to reserve and return. They explained everything cleanlychristine P.
To have the items the customer ordered actually be in the truck and ready to go. The blankets were in some other town and we had wasted enough time already with having to go back to Uhaul retrieve the dolly that was left outside instead of in the truck. I wasn't pleased about those two issues, but overall, it got my stuff to it's new location without any mishaps or breakdowns. Thank you.Wanda K M.
Did a drop off. No problem with uhaul app.Harry F.
The best Experience I've had with any U-Haul place staff was polite and paperwork was done quick.Debbie G.
This location in Atwater California was easily accessible and the staff was very personable and friendly. The only thing that was very frustrating was U-Haul's fault which was I had purchased everything online and put Merced as my preferred pick up location. U-Haul contacted me the day before I was to get the truck and told me to pick it up in Atwater but when I picked up the truck I still had to drive across town in the U-Haul racking up miles to pick up the supplies like mattress covers and couch covers that I had purchased online at the same time I had reserved the truck. The frustrating part was the Atwater store had all the supplies I needed but because I purchased them online I had to drive across town to get them at the other store.Richard W.
Customer did not leave a comment.irma G.
Miguel was extremely efficient in helping us and has excellentt customer service!denise W.
Very helpful and kind service is excellent knowledge in movingREYES O.
uhaul helped me when I just dropped by to rent and they did not have any onhand but found be the equipment close by that I could rent and use.michael B.
I honestly can not recommend a thing to be done differently, they were helpful and concerned with my safety and answered all my question. I would like to personally thank Marcus for all his help.Denise B.
Staff was exstreamly friendlyjames Z.
Customer did not leave a comment.bernadette H.
Both gentlemen were very polite and attentive to us. They answered all questions and were there to make sure we understood everything. I will go there again if there is a need of a uhalbillie S.
Customer did not leave a comment.RODNEY F.
Very friendly, concerned & helpful. Informed us things available to make packing easier. Very knowledgeable.CALVIN H.
On the website I was told I would get 85 miles but I only got 75 was charged extra for going a little bit over. Also, I filled up with 20$ worth of gas across street from drop off location & then was told I didn't have enough gas and was charged double for that. Was already being charged a lot to drive it to a different town they just pile little fees that add up to a lot, they seem to not care much for their customers. Unfortunately I won't be using them againAraceli A.
Customer did not leave a comment.Bryant Nom Tou Y.
not a thing, you are all very respectful, efficient, and courteous my son in law and i were in and out in a timely manner paper work and contract went very smoothly excellent customer service! i would highly recommend their services to any one! thank you againtomasina V.
Windshield filthy in and out. Some pads filthy. They were unable to get the auto trans I reserved thru them so I had to drive to a second local dealer to get it.BARBARA M.
Customer did not leave a comment.Anna D.
Miguel was really nice and helpfulSamantha S.
Best pick-up and drop off I've ever had on a rental.Victoria S.
Outstanding at Castle Park, they got my business always. Great friendly people, can't thank them enoughRANDY B.
Customer did not leave a comment.Kristen D.
The gentleman who assisted me in checking out the truck and paperwork signing was extremely helpful and attentive to me, he even was very considerate of the gentlemen who was waiting in line behind me. Great job!davina H.
Miguel and Eva were fast, friendly, and professional. Best uhaul experience I've ever had! Thank you!anna M.
Great customer service ! Thank youKirk C.
The personnel was very attentive and courteous, and very quick to both give me a quote, and also during the acquisition and check out phases! The office is very neat and nicely air conditioned! The van itself was great, good air conditioning, and easier to drive than I had thought it would be. Great experience all around! Kudos to all! JSJOANNE S.