This is not about our pick up location, but the after hour return. We spent 45 minutes trying to get it to work and then finally decided to call and the wait time was another 30 minutes. The location staff were very helpful when told about the experience.Richard G.
Customer Reviews for Castle Park Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Annamarie Y.
This location and the employees went above and beyond!!! Would absolutely recommend them to anyone who finds themselves needing a UHaul.Miguel B.
Besides the trucks windshield being dirty, my experience at this location was excellent. Very courteous and helpful. Overall, I was extremely pleased. Will definitely use this location again and would be happy to refer others as well ... Thank youRaelene C.
Customer did not leave a comment.RICKY V.
Nothing it was great service very pleasant happy atmosphere.GLORIA R.
I had difficult obtaining a truck even though the reservations go through. I remembered this site being so organized and always had trucks available. I canceled my reservation and made a new one, drove to the new site and they were perfectly friendly, organized, and ready for me to be on my way. I won't waste my time with other sites anymore, I'll always come to this one first as I can always rely on them to be professional and prepared for customers.SARAH G.
The check in website is very glitchy and I was charged for a dolly I never receivedJOHNATHAN D.
This owner was the best uhaul customer service I have ever experienced very helpful and nice. Will definitely go here for my next move. Keep up the hospitality :)GUSTAVO D.
Don't change a thing..👍clean truck, great location, great service, with Wonderful & Courteous people. Perfect! Thank you🙏Felicia W.
Customer did not leave a comment.YVONNE B.
Customer did not leave a comment.Tarzine J.
I initially visited the Merced Uhaul location and was very disappointed with the lack of professionalism and the fact that they had no van for me even though I had reserved one several days in advance. The location in Atwater was everything I needed. Efficient, professional and a very nice personality... Going forward I will take my business there.ANDREW P.
Fantastic service.Bart C.
Your website's location finder did not work. Your description of how to be sure the settings were correct was fine. I had to call my daughter to do it from her phone. Also, you need phone help service. No one answers the phone for literally hours. This has been true the last three uses of uhaul.Sabra A.
was told I could keep truck few hours to finish emptying truck as it was at the storage place of rental. When I was finished I was charged double for rental. They said it was automatic. The storage unit closes at 7 so could not finish night before. I could have put the u haul place in huge problem if I had kept the truck for the full day I had to pay as it was already rented to someone else. I did not do this but would have put uhaul in a huge bindLISA DEETT F.
Easy, smooth transactionMiguel B.
Customer did not leave a comment.ARTURO A.
Customer did not leave a comment.Jose F.
Customer did not leave a comment.JOSE G.
Excellent customer service, thanks for making our move less stressful.Carlos R.
Everything was perfect.ronald B.
Nothing service was greatVincent O.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.eva R.
Customer did not leave a comment.James C.
Told me a price and it turned out to be triple the price . Not using this service again unless I have no choice .eduardo G.
all goodNeal K.
Customer did not leave a comment.Catherine A.
Customer did not leave a comment.STEVEN S.
The guy was very helpful and when I returned he came out of his office and asked me if I had a problems with my experience and no. Thank you againivan C.
Thank you so much to the gentleman who helped us. He was efficient, friendly and the experience was so much easier and faster than our first experience at another location.Cindy H.
Customer did not leave a comment.Justin B.
Great customer service.katie H.
The only thing I didn't like was the smell of smoke inside the truck. Everything else was great.Andres A.
Make sure your vehicles work the AC didn't work and it was 100 degrees outsidejose R.
We had a horrible experience. A month ago I reserved a 26 foot truck for June 30th to pick up in Modesto and drop off in Antioch. The morning of June 30th I was told not only did they not have a 26 foot truck, but were told we needed to go to Atwater to pick up the 20 foo truck. That was 45 minutes the OPPOSITE direction of our move! We get to Atwater and are told they didnt even have a 20 footer. I was shaking and crying. We were packed up and ready to go! I was not told there was a truck shortage or warned of this at all. We will never use u haul again. Please forward this to someone who will do something about this. Thank you Dana VasquezDANA V.
Everyone was very professional! Excellent serviceLinda W.
Rental was easy and everything clearly marked. Love the mobile pickup and return feature!Ethan R.
The return process online was Difficult and I was not given the dolly I ordered but I was also not charged for itJennifer W.
Customer did not leave a comment.Justin B.
Everything was amazing great customer serviceAndrea M.
Great staff.John H.
Customer did not leave a comment.jason H.
Customer did not leave a comment.Donald Y.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Martin T.
Great place very helpful compared to the other two locations I attempted to drop the truck off at.Eric H.
Service was excellent!ANGELICA C.
Miguel is very friendly and provides excellent customer service. I will return for all my future moving needs.Jeanie S.
The woman who helped me was very cheerful, easy to talk to, and checking the truck in was a simple process. Thank you!Savanh C.
Customer did not leave a comment.Kevin V.
Customer did not leave a comment.David V.
The attendant at Uhaul was very nice and professional, a pleasure doing business with him!Nathanael R.
None noted.Cecil B.
Customer did not leave a comment.dana J.
Customer did not leave a comment.Dwight G.
Customer did not leave a comment.JULIE ANN M.
your online experience needs some work. If it weren't for Castle Mini Storage Park my experience would have been horrible. They saved my day. Your online service experience is lacking easy and accessibility the fact that you don't verify the renter until its picking up time is not cool i lost almost an hour waiting to be verified. it was not good.Maria G.
Staff were not expecting us to return the truck until Wednesday -- we only needed it until Tuesday so we returned it early (although we did not ask to keep it as long as was indicated)SCOTT B.
Amazing customer service nice facilty and very flexibleJoshua E.
The people They are very nice ...the service excellent... make me feel very comfortableIsmael A.
Customer did not leave a comment.Jeanne G.
Customer did not leave a comment.SANDRA LYNN J.
Customer did not leave a comment.BRIANA H.
excellent customer service...The guy at the counter was friendly and very professional.DEANNA C.
I had several safety concerns with the condition of the Truck. The horn and cruse control were non functioning. The windshield wipers need replacing as they did not remove the water off of the windshield in heavy rain/snow and I drove through both. There was a leak in "Mothers Attic" that appeared to have been previously patched but it leaked on my boxes.Robert C.
One of my friends who was helping me move took a dolly out that we didn't need it in order to provide space. I didn't know that if they broke the seal I would be charged seven dollars. I told the attendant I didn't want to dolly or that would be blankets but he insisted that they stay in there. We never use the dolly and I would like my seven dollars back. Instead of putting the burden on the customer please don't include those items. Please refund my seven dollars.John S.
Extremely professional and informative on every step of rental expectationMARJA C.
AMAZING customer service, friendly/knowledgeable staff. Couldn't have asked for a better experience...Regina E.
All employees have great customer service Friendly and fast .And both times made us feel welcomed Kudos to them . Thanks youVirdiana B.
Great service , very friendly.BRIAN T.
Friendly helpful staff, clean and we'll maintained equipment.lee M.
Good service, very nice people Castle Mini Storage where I picked up uhaul.reynaldo M.
Everything ran as planned. Thank youPatricia G.
Customer did not leave a comment.ELFRIEDA P.
The personnel were very friendly and helpful.Mark P.
Customer did not leave a comment.Kitt W.
A larger parking area would make it easier to come and godavid J.
Friendly service. Quick to help. My experience was greatPAUL JOSEPH M.
I was really pleased with the service and equipment I received at Castle Park. I cannot think of anything they could have done to make my experience better.Philip Y.
The staff was very helpful and friendly. The retirn after using the truck was fast and efficient.Karen K.
Great customer service.ELVA O.
Continue to have new vehicles available as well as a variety of vehicles to choose from.elizabeth R.
Awesome service. Nice man. He ran out there and he was so helpful. I can tell he is a hard worker and nice gentlemanJeremy L.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.laureen M.
Customer did not leave a comment.dianne K.
Customer did not leave a comment.JODY B.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.Emily W.
Excellent Rental Experience. Nothing I would change.Miguel B.
It was easy to reserve and return. They explained everything cleanlychristine P.
To have the items the customer ordered actually be in the truck and ready to go. The blankets were in some other town and we had wasted enough time already with having to go back to Uhaul retrieve the dolly that was left outside instead of in the truck. I wasn't pleased about those two issues, but overall, it got my stuff to it's new location without any mishaps or breakdowns. Thank you.Wanda K M.
Did a drop off. No problem with uhaul app.Harry F.
The best Experience I've had with any U-Haul place staff was polite and paperwork was done quick.Debbie G.
This location in Atwater California was easily accessible and the staff was very personable and friendly. The only thing that was very frustrating was U-Haul's fault which was I had purchased everything online and put Merced as my preferred pick up location. U-Haul contacted me the day before I was to get the truck and told me to pick it up in Atwater but when I picked up the truck I still had to drive across town in the U-Haul racking up miles to pick up the supplies like mattress covers and couch covers that I had purchased online at the same time I had reserved the truck. The frustrating part was the Atwater store had all the supplies I needed but because I purchased them online I had to drive across town to get them at the other store.Richard W.
Customer did not leave a comment.irma G.