Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)

123 reviews

534 N Memorial Dr   New Castle, IN 47362

(765) 593-0891

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 593-0891

534 N Memorial Dr
New Castle, IN 47362

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The steering had a wobble in it you can feel on the interstate. An engine light come on an hour after I left. And no cruise control. For 99 cents a mile you think you can pay for a damn button. The U-Haul dealer was excellent. Very polite and helpful.

KELLY S. 
Rating:
1.0

Added an insurance add on without my consent. Uhaul website first listed place was open at 8:00 A.M but didn't open till 10:00 A.M. Up selling is the worst of any company I have ever seen. Very Shady

Eric T. 
Rating:
5.0

Customer did not leave a comment.

MARTIN E. 
Rating:
5.0

Customer did not leave a comment.

KATRINA S. 
Rating:
5.0

Customer did not leave a comment.

ERWIN D. 
Rating:
3.0

Would have preferred to go to an actual uhaul location. As I booked my reservation well in advance, not sure why my equipment couldn't have been available at a real location.

CHAPPELL A. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Great service great customer service

Matthew S. 
Rating:
5.0

The 10' box truck we rented was the perfect size it hauled everything we needed to move in one trip it was very cheap on fuel and very clean And we returned it the same way we rented it clean and full on fuel we thank the owner for having one for us to move as we tried several that had none on the day we needed it and he was very friendly as well

MICHAEL W. 
Rating:
4.0

Very helpful in the use of the trailer and helping setup

JULI D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN J. 
Rating:
5.0

Was very professional and helpful

STACEY E. 
Rating:
5.0

Make sure your mobile drop off is functioning properly.

William R. 
Rating:
5.0

Very convenient, clean truck, easy check in

BradLey S. 
Rating:
5.0

A bit of a long process to get the rental and dropping it off especially when it's cold

Daniel K. 
Rating:
5.0

Everything went as planned!

T T. 
Rating:
1.0

The experience with uhaul was not pleasant or easy. We completed the pre-check survery before the day of pick up, that was sent to us via text. We downloaded the uhaul app prior to the day of pick up as well. I called the u-haul location to confirm the truck would be available several days prior to the day of pick up. Even with completing all the steps they recommend, we had to spend an hour on the phone with technical support in order to get the truck key. Their app wouldn't show that our reservation was ready, their website wouldn't allow us to login to our account to verify the reservation had been made, despite my email copy. We had to speak to four different agents, and reiterate our issue each time we were passed off, which drew out this experience. We tried everything they suggested and their app and website would still not show us anything. Two of the agents read us the exact same set of instructions, and they didn't work any better the second time. Eventually they had to do a manual verification, which was done in about 5-10 minutes. They should have just gone with that option first, but they have their scripts to follow. Would absolutely not recommend picking a truck up prior to a location being open, because their app and website don't work.

ANTHONY M. 
Rating:
5.0

Use this location as an example in Customer Service. Professional, friendly and knowledgeable.

THOMAS M. 
Rating:
5.0

nothing to add, the guy here was great

PAUL N. 
Rating:
5.0

Done a very good job all around

GEORGE P. 
Rating:
5.0

Very polite and professional

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Staff was very friendly and courteous. We rented a 26-foot box truck for a home move. It was incredibly useful and the rates were very fair, in my opinion. I would recommend this location.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
1.0

Did a contactless drop off on the weekend. Was charged for an extra day, even though I dropped it off correctly. Sent an email to get it corrected, with no reply.

GHEN T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Don't change a thing. Out of all the locations that I have visited, Castle Pawn has absolutely the best customer service hands down.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

ERIN F. 
Rating:
5.0

Customer did not leave a comment.

TIMMY G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
1.0

I had ordered a 26ft and day before they told me they only had a 20 ft. Well I had to take it because I needed to move the next day. So I didn't have enough room ,so I had to make two trips .but I was charged same amount for smaller truck as the big truck ..I feel disappointed .some money should be refunded to me.thank uou

JEREMY G. 
Rating:
5.0

Make more of your locations like the one I used in my move. It was friendly, professional and easy!

MICHAEL D. 
Rating:
5.0

Rick is very accommodating and flexible to work with. Couldn't ask for a better experience!

CINDY L. 
Rating:
5.0

Customer did not leave a comment.

AMIE B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

No improvement needed! Top notch service!

CINDY L. 
Rating:
1.0

First off, I registered online and it said that I was ready to go in the morning and could just check in on line and grab my keys when I got there. I registered my credit card and id on the account that I started. I was really happy to have this option with covid-19 and having a daughter who has a compromised immune system. When I got there the guy (Richard) came out into the parking lot and told me to come inside. He did not have a mask on, his employee did not have a mask on and customers that came in were told that they didn't need mask and were told they "don't have to wear them at Walmart, either, and no one can make you". I was appealed. This is not an option here and the disregard for the current safety requirements were unbelievable. Then the guy takes pictures with his phone of my ID, for sure and I think my credit card and made me wait while his computer finished an update and to completely redo all of the paperwork that I had done on line, the whole time surrounded by so many people. If I didn't feel like I would of been charged for not keeping the rental, I would of just walked out. Personal beliefs should be placed on the back burner when it's not just your company on the line and you are a representative for another company. This left me feeling like I was not doing my best to protect my child.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

CECELIA K. 
Rating:
5.0

Congrats Rick Bar, adding to you Store. U-Haul Truck and Trailers what New Castle, In needed. Some one to depend upon.

LUTHER S. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
4.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Great service from Ric Barr! Thank you

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

William Robert H. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

LANCE M. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
3.0

Worst experience I have ever had renting haul equipment. They did not know what they were doing. Took 2 hours t pick up my trailer I rented.

WILL L. 
Rating:
5.0

Thank you for a VERY pleasant experience! You will be highly recommend!

Ric B. 
Rating:
4.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
3.0

Better truck selection. The size I wanted was not available. Other than that truck was clean full of fuel and the staff was friendly and was an overall positive experience with the one exception of availability.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

WILLARD M. 
Rating:
5.0

See above

don M. 
Rating:
5.0

Customer did not leave a comment.

Judith L. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

convenient. excellent service

CATHRYN S. 
Rating:
5.0

Customer did not leave a comment.

MERRILL M. 
Rating:
3.0

Honor online reservation price

Richard W. 
Rating:
1.0

Y'all really suck??

GRACE M. 
Rating:
5.0

Great customer service!

ROBERT K. 
Rating:
5.0

Step below truck doors

MARK B. 
Rating:
5.0

No complaints, customer service was great! Definitely will be recommending this place to friends and family.

DIANNA H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jenniffer S. 
Rating:
4.0

Customer did not leave a comment.

Delmar C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ricki M. 
Rating:
3.0

Truck broke down and delayed our moving by several hours. Couldn't utilize truck and several helpers had to leave. Made our moving experience miserable

Andrew P. 
Rating:
5.0

Castle Pawn was closed and I was trying to do an online drop off. The gentleman was leaving work late, saw me, and stopped to help me and did the check in himself. He went way above board and was really nice even though it was 3 hours after closing. This is the kind of people you want working for you.

Robert M. 
Rating:
5.0

Quick, easy rental. I'll do again.

Ronald B. 
Rating:
5.0

Customer service is great.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Muchelle N. 
Rating:
3.0

Did not tell me there was a after hour fee. I had even asked him if i was okay to drol the trailee off when no one is there. Hi said it was okay then to tell me they will email a recite.

Joshua D. 
Rating:
1.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Nothing, it was a fast friendly service.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Brittany Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

The uhaul Android app sucks. Using webviews instead of implementing a native application leads to poor user experience. It is very slow and took several tries just to get the return open. At one point I inputted the numbers for the mileage and pressed the arrow on the keyboard to go to the next form field. This did not work as expected and I had to restart. At the end it showed the final instructions to lock the doors etc. for about 2 seconds before it closed the webviews and went back to the app. This was not enough time to read everything. If I had not watched the video ahead of time, I would not have known what to do with the keys.

Jacob O. 
Rating:
1.0

We were not asked if we wanted insurance coverage or not and ended up having to pay for it even though we did not want it. We use u-haul services often and usually drive to Spiceland, because of the poor quality of this vendor. Really wish we would have gone to the Spiceland, Indiana location.

Christopher F. 
Rating:
5.0

Great experience! It was a breeze to rent, the whole transaction went smooth, and the customer service was excellent!

Brian M. 
Rating:
5.0

I highly recommend the movers this location suggested. They are great guys, affordable and hard working.

Gene S. 
Rating:
5.0

Great service. No problems with the truck. No surprises. All good.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
3.0

I would recommend U-Haul it's been several years since I have used U-Haul and I enjoy my experience and would use there service's in the future.

Anthony R. 
Rating:
5.0

Did overnight drop off.

Christa P. 
Rating:
5.0

Nothing

STEVE J. 
Rating:
3.0

The gentleman who help me was not friendly at all. Acting as if I was a bother.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Nothing....service was great and fast!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Levi H. 
No reviews have been submitted for this location.

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