Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)

238 reviews

534 N Memorial Dr   New Castle, IN 47362

(765) 593-0891

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 593-0891

534 N Memorial Dr
New Castle, IN 47362

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Trailer had a lot of swaying. Probably because of the weight was in the rear.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Clint C. 
Rating:
5.0

Customer did not leave a comment.

MARCUS A. 
Rating:
4.0

The truck was clean and handled beautifully. Was easy to load and unload.

CANDY T. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

I really appreciate the knowledgeable people here.

Pete S. 
Rating:
3.0

The equipment was clean, but not maintained. The idle would get stuck and you would have to put into neutral not to hit the person in front of you also the truck died numerous time. I called for service and a guy came out and drove the truck and said it just need a tune up. The truck was very dangerous

Terry S. 
Rating:
4.0

Customer did not leave a comment.

Ann G. 
Rating:
5.0

Customer service was great.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Ladonna L. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

brett F. 
Rating:
5.0

All good. Will use this service again.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

LORA C. 
Rating:
5.0

Cathy was excellent to work with. Thank you.

Hugh S. 
Rating:
5.0

Agent was very helpful and explained everything I needed to know.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Nothing you can do to improve. Very nice people to work with. Process was very easy.

Robert M. 
Rating:
5.0

Easy people to work with. I always go there for my needs.

ARCHIE B. 
Rating:
5.0

Customer did not leave a comment.

Todd I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Very helpful, friendly & very efficient! I have went there several times & have been treated very well!

JUDY B. 
Rating:
4.0

Customer did not leave a comment.

Valorie A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
1.0

Not lie about how much gas was put back in the truck and charge another $30

TYLOR N. 
Rating:
3.0

Customer did not leave a comment.

AUTUMN S. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
1.0

Man inside was not very nice. Asked to down size truck and he said not unless you want to go dig it out.

AMANDA F. 
Rating:
4.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Good experience. Fast friendly service.

JOSHUA G. 
Rating:
5.0

Great customer service! I would recommend New Castle location!!!

LESLIE R. 
Rating:
5.0

Customer did not leave a comment.

HANNAH G. 
Rating:
5.0

The man I dealt with was great. I commented that he had a great looking place and it was so very very helpful to unload the car hauler.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

ROYCE K. 
Rating:
4.0

Very helpful and thorough.

MERRILL M. 
Rating:
5.0

Customer did not leave a comment.

JENNIE Y. 
Rating:
3.0

Customer did not leave a comment.

DILLAN A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
3.0

Don't change the drop off location on a customer. When making the reservation, we specified the drop-off location because it was the closest and most convenient. Uhaul ended up changing the drop-off location AFTER I dropped off the Uhaul early at the original location listed on my contract. This ended in a huge headache, hours spent on the phone trying to resolve the issue, and costing me extra money. Completely disappointed and dissatisfied with this Uhaul experience. This review is not reflective of the Castle Pawn location but of my negative experience with Uhaul as a company.

Andrea E. 
Rating:
4.0

Customer did not leave a comment.

Carey G. 
Rating:
2.0

We were unfairly charged a cleaning fee because to photograph the interior we had to walk through their muddy parking lot to access the interior. Also the gas might have been a hair below the 3/4 mark but it was way over 5/8 full and we were charged for that as well. We will not use UHaul in the future.

KATHRYN B. 
Rating:
4.0

The problem is the the process just takes a long time. But everything was good

HOLLY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

The customer service is second to none. There knowledge and make sure all your needs and questions are answered. I would recommend to anyone I know.

GLENN P. 
Rating:
5.0

Great customer service

MATTHEW S. 
Rating:
5.0

Owner was extremely helpful.

Lance M. 
Rating:
5.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

However i have not received my refund for over charge hold on my account

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I was treated with the upmost respect. I have used this location in the past. The people at this location are second to none in knowing there business and how they treat there customers.

GLENN P. 
Rating:
5.0

Would have been nice to be able to drop off the truck at a location near my destination.

PENELOPE P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

CARRIE D. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Rick was helpful an very easy to talk too.

CARRIE C. 
Rating:
5.0

Great rental experience

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

staff was very helpful and knowledgable

Emerson S. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

VON W. 
Rating:
3.0

The personnel were rather rude.

Robert R. 
Rating:
5.0

It was as good as any UHaul service location as I've ever rented from. Personal attention to my trailer needs. Accurate computer information and cellphone texting. Thanks for your help.

KARL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

GLENDA P. 
Rating:
5.0

The man who checked me in couldn't have been any nicer. He explained everything and was more than understanding. I would highly recommend this location.

ERIN R. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

My experience was great! Very easy to setup a reservation and location of pick-up was perfect!

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Always excellent service!

AMBER J. 
Rating:
5.0

Was told I had to bring truck back to location when I only wanted one way. I don't believe it's fair to force a customer to pay mileage both ways when. It's not necessary only because there is a so called truck shortage

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

SHANNON T. 
Rating:
5.0

Staff was excellent and very helpful. Knew what they were doing.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

MCKENZIE R. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Keep up the great service...no improvements needed at this time. Thank you

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

More inventory of trailers. No real complaints.

KARL N. 
Rating:
5.0

The truck I rented for a day was clean, practically new! I highly recommend them to anyone!

JUDY B. 
Rating:
5.0

Extremely easy to return the truck.

Eric H. 
Rating:
5.0

None

THOMAS M. 
Rating:
5.0

Everything went smoothly, except when I returned the rental after hours, the U-Haul website couldn't find my location.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Everything was done professionally, quickly, thoroughly and all safety topics discussed and confirmed. To shelf location and I would use there facility any time.

CARI M. 
No reviews have been submitted for this location.

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