Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)

187 reviews

534 N Memorial Dr   New Castle, IN 47362

(765) 593-0891

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 593-0891

534 N Memorial Dr
New Castle, IN 47362

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service is second to none. There knowledge and make sure all your needs and questions are answered. I would recommend to anyone I know.

GLENN P. 
Rating:
5.0

Great customer service

MATTHEW S. 
Rating:
5.0

Owner was extremely helpful.

Lance M. 
Rating:
5.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

However i have not received my refund for over charge hold on my account

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I was treated with the upmost respect. I have used this location in the past. The people at this location are second to none in knowing there business and how they treat there customers.

GLENN P. 
Rating:
5.0

Would have been nice to be able to drop off the truck at a location near my destination.

PENELOPE P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

CARRIE D. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Rick was helpful an very easy to talk too.

CARRIE C. 
Rating:
5.0

Great rental experience

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

staff was very helpful and knowledgable

Emerson S. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

VON W. 
Rating:
3.0

The personnel were rather rude.

Robert R. 
Rating:
5.0

It was as good as any UHaul service location as I've ever rented from. Personal attention to my trailer needs. Accurate computer information and cellphone texting. Thanks for your help.

KARL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

GLENDA P. 
Rating:
5.0

The man who checked me in couldn't have been any nicer. He explained everything and was more than understanding. I would highly recommend this location.

ERIN R. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

My experience was great! Very easy to setup a reservation and location of pick-up was perfect!

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Always excellent service!

AMBER J. 
Rating:
5.0

Was told I had to bring truck back to location when I only wanted one way. I don't believe it's fair to force a customer to pay mileage both ways when. It's not necessary only because there is a so called truck shortage

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

SHANNON T. 
Rating:
5.0

Staff was excellent and very helpful. Knew what they were doing.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

MCKENZIE R. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Keep up the great service...no improvements needed at this time. Thank you

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

More inventory of trailers. No real complaints.

KARL N. 
Rating:
5.0

The truck I rented for a day was clean, practically new! I highly recommend them to anyone!

JUDY B. 
Rating:
5.0

Extremely easy to return the truck.

Eric H. 
Rating:
5.0

None

THOMAS M. 
Rating:
5.0

Everything went smoothly, except when I returned the rental after hours, the U-Haul website couldn't find my location.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Everything was done professionally, quickly, thoroughly and all safety topics discussed and confirmed. To shelf location and I would use there facility any time.

CARI M. 
Rating:
5.0

Great staff at this location

RUSTY H. 
Rating:
5.0

I set up the pickup days before the actual pickup. Apparently I had a small old balance that they didn't mention while booking the truck so when I went to pick it up I had to stop the process and call in to clear that balance up. I was on hold for about 15 minutes before they even picked up. This was frustrating as I was on a time crunch and it made me start running very far behind.

Matthew C. 
Rating:
5.0

Rick & Staff were great!! Thank you

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Great service.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
3.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

You can stop adding bogus cleaning & gas charges to their card after they have dropped off a truck that was clean and had the gas back to what it was when the truck was picked up. I wouldn't recommend U-Haul to anyone and when I move again, I will NOT be using U-Haul.

Linda K. 
Rating:
1.0

My truck was given to a another customer from another location, no dolly that I reserved online. The Uhaul represtived that called me on the day before my rental to tell me my truck was not returned (turns out to be untrue) was the most rude person I have ever had an interaction with. Was very rude and was yelling me, as if the situation was entirely my fault. This is still an ongoing situation that has yet to be resolved by Uhaul.

Cory D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY J. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

The steering had a wobble in it you can feel on the interstate. An engine light come on an hour after I left. And no cruise control. For 99 cents a mile you think you can pay for a damn button. The U-Haul dealer was excellent. Very polite and helpful.

KELLY S. 
Rating:
1.0

Added an insurance add on without my consent. Uhaul website first listed place was open at 8:00 A.M but didn't open till 10:00 A.M. Up selling is the worst of any company I have ever seen. Very Shady

Eric T. 
Rating:
5.0

Customer did not leave a comment.

MARTIN E. 
Rating:
5.0

Customer did not leave a comment.

KATRINA S. 
Rating:
5.0

Customer did not leave a comment.

ERWIN D. 
Rating:
3.0

Would have preferred to go to an actual uhaul location. As I booked my reservation well in advance, not sure why my equipment couldn't have been available at a real location.

CHAPPELL A. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Great service great customer service

Matthew S. 
Rating:
5.0

The 10' box truck we rented was the perfect size it hauled everything we needed to move in one trip it was very cheap on fuel and very clean And we returned it the same way we rented it clean and full on fuel we thank the owner for having one for us to move as we tried several that had none on the day we needed it and he was very friendly as well

MICHAEL W. 
Rating:
4.0

Very helpful in the use of the trailer and helping setup

JULI D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN J. 
Rating:
5.0

Was very professional and helpful

STACEY E. 
Rating:
5.0

Make sure your mobile drop off is functioning properly.

William R. 
Rating:
5.0

Very convenient, clean truck, easy check in

BradLey S. 
Rating:
5.0

A bit of a long process to get the rental and dropping it off especially when it's cold

Daniel K. 
Rating:
5.0

Everything went as planned!

T T. 
Rating:
1.0

The experience with uhaul was not pleasant or easy. We completed the pre-check survery before the day of pick up, that was sent to us via text. We downloaded the uhaul app prior to the day of pick up as well. I called the u-haul location to confirm the truck would be available several days prior to the day of pick up. Even with completing all the steps they recommend, we had to spend an hour on the phone with technical support in order to get the truck key. Their app wouldn't show that our reservation was ready, their website wouldn't allow us to login to our account to verify the reservation had been made, despite my email copy. We had to speak to four different agents, and reiterate our issue each time we were passed off, which drew out this experience. We tried everything they suggested and their app and website would still not show us anything. Two of the agents read us the exact same set of instructions, and they didn't work any better the second time. Eventually they had to do a manual verification, which was done in about 5-10 minutes. They should have just gone with that option first, but they have their scripts to follow. Would absolutely not recommend picking a truck up prior to a location being open, because their app and website don't work.

ANTHONY M. 
Rating:
5.0

Use this location as an example in Customer Service. Professional, friendly and knowledgeable.

THOMAS M. 
Rating:
5.0

nothing to add, the guy here was great

PAUL N. 
Rating:
5.0

Done a very good job all around

GEORGE P. 
Rating:
5.0

Very polite and professional

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Staff was very friendly and courteous. We rented a 26-foot box truck for a home move. It was incredibly useful and the rates were very fair, in my opinion. I would recommend this location.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
1.0

Did a contactless drop off on the weekend. Was charged for an extra day, even though I dropped it off correctly. Sent an email to get it corrected, with no reply.

GHEN T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Don't change a thing. Out of all the locations that I have visited, Castle Pawn has absolutely the best customer service hands down.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

ERIN F. 
Rating:
5.0

Customer did not leave a comment.

TIMMY G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
No reviews have been submitted for this location.

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