The guy was rude. The dolly was actually of no use to us.
Jeremy A
Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was explained to me clearly so that I understood. The truck was clean and ready to go and we had no problems
CHERYL FMy agent was super helpful and courteous. Great service
Brenden DGreat service! Professional and friendly!
MICHAEL BI was told the location did not have the size truck I reserved online so they would give me the bigger truck they had available and charge me the amount for my original reservation. After returning the truck the manager at the location said it must have been a central office issue and he said he had no idea about the price change and that it was not his problem, that he had to do what the computer told him. After looking at my bill in my email I noticed that he added on the extra insurance that I had also declined when renting the truck. The total amount was not that much more. I think around $35 more than I originally reserved for but dealing with the situation was frustrating. He could have offered to contact the person who offered me the discount. I was the only person in the store so it was not like he was too busy. I also called the the office that contacted me to change my reservation and was told the district manager had to approve any refunds and that he would call me to do so, but I have not received any return calls.
Shafik JHad a great experience w Uhaul.
LARRY FThe A/C was inop. It was very hot in the cab after moving a lot of things.
Zachary JWas on time and well maintained. Quick reservation and I also bought boxes.
JASON WBest U-Haul dealer in the area.
Rex KThe owner was amazing, helpful and knowledgeable. Great man to work with
Robert PMoving blankets smelled like dirty attic.
Terry SMy problem is I scheduled this on line for pick up and delivery at a Muncie location and the online booking changed it to New Castle and the person at the Nee Castle location said that’s common. I know the location I chose, not happy about that U Haul
Daniel BWasn't happy the the location I booked the rental got changed. That cost me extra money for the extra miles. Further more I did not receive a phone call to confirm the change. The new location worked just not happy I couldn't go where I originally booked the truck.
Brad LGreat Overall Experience.
Brian WI was charged more than what I was told online then it was never refunded back to me
WILLIAM LTook 25 mins to just pick the key up. Only one person was helping customers. Weren’t friendly either.
BRITTNEY TI would say nothing. The experience we had at new castle pawn was great. No customer service issues, seamless transaction.
PERCY BThe rental rates of the 5x9 ramp motorcycle trailer jumped from 159 to 572 in 3 weeks. That is price gouging. Your rates will price you out of the business. If I tripled the rate of my rental trucks I would not have any business.
Eric CFriendly and efficient service. Prompt update after unit return. Couldn't ask for more.
Barry CVery easy to pick up. Rick had everything anyone could need to attach the trailer to a vehicle. Very nice and professional!
Shari GReally great people to do business with
NICHOLAS MThe back of the truck was dirty had wet oil stains in it I didn’t check it before I left the windows were very dirty and full of smashed bugs and was charged a 25 dollar cleaning fee. The rep was anything but friendly.
Robert MGood service/ great value.
AUDIE LGreat smaller place to rent from.
Keith NI've used them for car trailer rental a few times and it's always painless and quick to get checked out, they hook it up and check everything, and the equipment is always top notch. Will use them again.
BRANDON CNothing - this was a breeze.
TIMOTHY CThe CSR was very responsive and helpful.
CHARLES GAttempted to do self return on the app. As usual, the app wasn't functioning correctly. Was able to scan the location barcode. Instead of the app having me upload any pics or info, it simply said your return is complete, thank you. Dropped the keys in the box and moved on. The next day I received a reminder to return my rental. The rental I had already returned. I looked at my account on the website and it showed that it was still open. So, I wasted more of my time with a call to a representative. She was polite and helpful. She did get the rental returned. I offered to send pics that I took with my phone but she didn't need them. Bottom line is this-if you want to encourage users to use an app to do the check out and in process themselves, then make it function properly. I'm not sure it's worked correctly for me even one time. I have built an app myself, so it's not like I don't know how to use one. As far as the return location, I didn't go inside to interact with any personnel. I have done so before and try my best not to at this location as they are not very friendly and give the vibe that you are interrupting their day, but they are the only game in town so what are you gonna do?
JAMES LDon’t let Park Hills U-Haul continue with your company, so they can’t do this to more people!! Thx!!
WANDA FNothing everything was great!
BILLIE EWas a very pleasant experience overall! Very friendly staff and very knowledgeable!
JOEL HNot allow a private dealer to put apple air tags on the truck. As in Indiana this is illegal
NICHOLAS MGreat to work with and an easy process.
ROBERT HPerfect drop. Thanks!
KEVIN WGreat customer service
JEFFERY SThe cost per mile is excessive. It was $202 for a round trip of approximately 150 miles. I can rent a car for almost a week with unlimited mileage for not much more than that.
STUART DMaybe open a little earlier. 10am Friday was earliest I could pick up
Joe BVery helpful
DWIGHT WKeep it the same
DENNIS Fall was great
CLAUDE LVery good service
DAVID DWe have rented from this location several times and always been very satisfied with their service.
JERRY TI was over charged on insurance and miles. I didn't drive the estimated mileage yet I was charged for the estimated amount. I didn't want the safe drivenut I was also charged for that. I filled my information and reservation online.
KATHERINE CThe wiper blades on the truck desperately needs replaced. When it started raining it didn't allow me a clear vision to see. It caused big water streaks all the way across the windshield, so I had to go much slower than predicted for my safety. Other than the wiper blades, the truck ran well and was cleaning adequately before returned back to the shop location.
ALLISON CCan't think of anything else they can do, they were very helpful and took care of us!!!
JUDY BGood experience
ANTHONY ANothing, the staff was excellent!
NELSON MThe Box leaked. It rained the night I got it and we loaded it and when we got to out destination I had boxes that were wet. Also my son said there was a wheel out of balance.
ROBERT RThe gentleman who helped me get my truck set up was very nice very informative.
GEORGE RVery please with my service! Thank you.
CANDICE SN/a
Paul DAWESOME customer service!
DAVID M