Why is U-Haul working with companies that have no understanding of the rental process? It doesn’t make sense. I’m sure it would have been fine if I’d gone to an actual U-Haul location but this rental took an HOUR.
THERESA C
Customer Reviews for Caswells Shooting Range
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off of truck was at an active shooting range and there was no one to assist in dropping the truck off. There were multiple people on the premises with guns and I felt unsafe.
PATRICIA AThe team at Caswells was not experienced with the UHaul process. The wait time to complete the transaction (which I had already made online) was about 40 minutes.
William BGirl at counter acted like she didn't know what uhaul was, then had to wait a long time for a guy who said he didn't really know what to do. Then truck didn't have furniture pads, so I had to go back in, wait again, only to be told to go to the location where I had actually made the reservation
Tim O