This was my first Bad experience with U-haul, I usually use our local dealer, great service. This time I called your National number to reserve at a location near my daughter's house to move to Coshocton. I gave destinations and asked for a total price. The truck was driven only to the destination, then to drop off, then I was charged for Xtra mileage, when I tried to dispute this, I got where with the people I talked to, they didn't seem to care, strongly disappointed.
John S
Customer Reviews for Center Ridge Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent rental!
Shawn KNo designated area to park the car. They said 24 hour drop offs but there was no key drop box clearly outlined. Had to call U-Haul who then confirmed that I need to put it in their mail slot but signage would’ve made this experience much easier.
Karan PYou need to improve the UHaul app for self check in. I had problems getting the app to accept my driver license picture. Also, I wanted to rent an appliance dolly, but that was not available on the app as something that I could reserve.
JOhn MGreat experience. Super easy!
Bryan NThe truck was well maintained, but the cab was dirty. Had to wash the windshield ourselves. Otherwise the truck was fine.
Kristen PThere was no one there when we arrived. Hard to tell it was a UHaul facility. Did everything by phone.
Samantha BFor me personally, I would have rather dealt with a person. It was freezing out, had hard time opening key lock box. I won't be moving in the winter time again.
Renee HCheck-in was quick and easy.
Robert PThe instructions for mobile pickup could have been clearer. Also, the tank was almost on empty, I had to go to the gas station immediately after picking up my truck.
Kristi SMy truck rental experience at this North Ridgeville location exceeded my expectations. Check in was a breeze. The truck was clean and waiting for me when I arrived. I highly recommend this rental facility!
Robert BThe worker that day was particularly polite and helpful
Jackson KTruck was in poor condition. Lots of mechanical issues. Pulled heavily to right. Bad engine knocking sound. Drivers side mirror was rattling the whole drive.
Andrew HThe lock boxes were horrible to operate. We had to go to the back area to log in from our phone but then the truck we were getting was towards the front. Just a lot of moving around.
Sandy TGreat service!
Jonathan KThe pick up was very confusing . Would be easier if a person were present with keys.
Richard HHave someone there during business hours And the fact that when the keys were locked in the truck and I tried to call the corporate office to let them know this happened by accident no one was available to speak with and it kept dropping my call.
Ralph DThe truck was a mess. Hasn’t been cleaned out and the passenger door window was down with rainwater all throughout the cab of the truck. Seemed Like this truck hasn’t been used much
colin mEverything was ready as promised. The truck was clean and maintained well. The whole process was seamless. Thank you!!
Susan W24hr pick up is great. Everything was ready.
Bryan HSean was very helpful. He told us to just leave the equipment and call the next day he'll take care of everything and he did.
Gregory LThe truck was covered in ice from a storm 2 days before pickup he didnt verify drop off location. Drop off location was Columbus, Ohio 2 hours away. Not what we reserved.
Ryan DThey corrected the mistake made in Lincoln.
james wYes the people were friendly and professional equipment was clean and working well thank you for a great experience hopefully we never move again but if we do we will do business with you have a great day
BRYAN RHonestly was the worst experience all around. Was supposed to pick up truck in Elyria at 8am but store never opened until 915. After an hour of waiting though I contacted CS who switched truck to different location. When I arrived I found out the CSR made my pickup for 945 so I once again had to call cs for help. 2nd location was get to go after cs hiccup. Would use that location again.
Jason WThe employee at Center Ridge Storage was very friendly and accommodating. The cab of the van wasn’t very clean.
Ron UDrop off after hours
Subhi SFront breaks need changed ASAP
Michael JRoad construction makes access to location a little difficult. Hours of operation limited later in day
George WRoad under construction. Driveway was very step. Truck almost bottomed out.
mark cIt was easy and actually ended up cheaper than I thought. Awesome!
Terrence BOutstanding customer service
russell vThe equipment wasn’t filthy, but it was not “clean” in the cab. Not bad for a rental truck I guess. The lock on the box to get the key out did not open well at all. Had to call and all they did was tell us to try what we already did. After resetting the code several time, pulling and banging on the lock, it finally opened. All the steps you have to go through to pickup and dropping the truck with the photos and everything are very cumbersome. I will not use that process again. It was 30 minutes into my rental window before we were able to leave the parking lot.
Robert AThe site was under construction and nobody there. Just a drop off site at a self storage facility.
Thomas EI spoke to angie over the phone at the call center she never told me there was a 60 dollar hold just renting a dolly and seemed like she was in a rush didnt care what i had to say as long as she had the reservation. When we got to the location in North Ridgeville Barbara was a doll and helped us through everything and explained everything. Barbara made this experiance great.... ??
Teresa CGreat place to rent from...
Pete AGet rip of your online pickup app! I does not work, if the representative had not been in the office that morning I do not know what I would have done!
Sarah GPay attention to what your customer orders. Especially on a Sunday when your storage facility will be closed. I paid for a dolly but there was no dolly in my truck. Instead there were furniture pads I didn't ask for or need. It made my move more difficult.
Michelle FFast and courteous service at this pick up location.
Lawrence LWe were disappointed that the size truck we rented was no available. The gentleman took care of us with a larger one, but it still was a disappointment.
Thomas TNothing to change, everything was great
Michael HWas very convenient and they are always friendly we have used them twice and would recommend them highly.
PATRICK CDo not charge people twice
Veronica RQuick and friendly and the trailer did the job.
Greg RStaff was excellent.
CHUCK SIn and out in a matter of minutes! Keep the check in process simple!
Jeffrey HOne of the best U hall locations I have used Staff was very helpful and friendly
JEFFREY KThe agent was friendly and was willing to work with me on an issue that came up. I would certainly recommend them to my friends. Thank you.
Matthew SThey helped hook up trailer on a cold and icy day, even though the didn’t have to
david fGreat location. The gentleman that took care of me was very friendly
Richard RIt was very well represented. We, were impressed. Thank you for being there .
kathleen s