The owners of this facility were extremely polite and fixed an issue with the trailer was assigned on the spot.
MICHAEL H
Customer Reviews for Centerpoint Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disorganized and printer didn't work to get receipt on rental
Gerald GNo improvements needed, Jeremy did a good job of serving our requests.
GARY DI rented a dolly, which they did not put in the truck when I received the truck. The truck also was not at the advertised gas level as shown on the paperwork you are given when you rent it. The truck also had someone else’s trash in it. Before you leave the lot, make sure you’re given the equipment you purchased, and take a photo of the gas level.
Thai NShould have had someone there who could detach trailer at drop off.
BRIAN SRude lady
Kenneth UOnly person on duty refused to unhook the trailer and told me I had to. She told me to put it in a car wash.
Wendell RSpeed up the checkout. He did not seem to know how to use the tablet
Alan BSpecify that the U-Haul trucks are owned by this location. I was unaware of this, and dropped the truck off at the Roger’s location and the girl who answered the phone when I was calling back was incredibly rude and condescending. There was no need for her attitude - this was my first time getting a U-Haul and it will also be my last.
Davita SGentleman that received and helped me with trailer. I appreciate his support. Thank You.
Benjamin PClerk was less than helpful, store had a dirty feel and look.
LANDON RMake sure all equipment purchased is in the trailer did not receive dolly with order
Elijah SVery accessible.
Nabdya MThank you
David RThey have added insurance without my consent and gave me a U-Haul which is wet and charged me the full amount.
Sharat CTerrible service and tried to over charge me. Didn’t even get me the right trailer. I didn’t even get what I paid for.
Trent BThis location is at a convenience store. The cashier is the one who checked me in for the U-Haul trailer. She stopped dealing with me for the trailer to wait on customers at the convenience store (about 5 times). No one helped me hook up the trailer. I was given a trailer number on a scrap piece of paper and told to go get it myself. The inside of the trailer had blood on the walls, leaves on the floor, and a few pieces of paper. The trailer was not clean! His location does not have a professional image for U-haul!
DONALD DThe van is very old. engine noise is very loud. Brake is very bad, takes 3 secs to stop. I won’t recommend renting this to anyone, especially first time truck drivers. While returning the truck, the man was very rude. He questioned me if I used the dolly, i opened the dolly but don’t know to use that. I asked to bill for that. He said if I can’t cheat him, if he found it is used he will bill me twice. It was not sarcastic tone.
Anand RWhen I originally placed my order for the uHaul (called on the website a “reservation”) I was sent an email telling me where I would pick up the truck. The next email had a different location on it, and the automated text message I was sent to finish checking in had yet another location listed. So in the course of just a few days, after having placed a “reservation," I was given three different pickup locations. The other thing that was disappointing was the fact that I ended up paying way more than the advertised price, after mileage, plus paying for gas (which I assumed was the point of paying for mileage), and presumably other fees I wasn’t told about, I paid $107, after one round trip, and returning the truck well before the listed return time. I’m grateful to be able to rent a truck to make moving simple, and that I have the money to afford it. But honestly, the “Only $39.95!” thing on all the signs is pretty misleading.
Joel WSuper easy and really nice people to deal with
Conner CThe woman that waited on me was from India (I think). I could hardly understand her very strong accent. She had a younger women help to translate who stopped in the middle of the transaction to help someone with a vape and left me standing there without a word said. Just walked away. The woman from India tried her best but I couldn’t understand her.
Warren FGet a better place. Pretty bad even on the outside.
Robert SUhaul was good. Location was good. The uhaul app and website are absolutely garbage. The app would not let us log in to return the truck. The website began the process however everytime we attempted to attach a picture of the odometer and gas gauge the website would log me out and not submit. Attempted 3 times to do the return process
Chris MOpen later till 7 pm
Ivy SI don’t like the mileage limit, I was five miles over the mileage. If a wrong turn was taken or needing to pull off for a pit stop, I left it slightly above the needed fuel level but was charged for 5 extra miles. Totally uncalled for.
Andy RThe woman at the counter seemed annoyed with me when I explained to her I couldn’t fit the key (to return the U-Haul truck) into the slot for the return receptacle provided. All else was smooth with the online return process.
Denise MI was unable to checkout the truck online. The site said the equipment was not yet assigned and I needed to speak with someone for assistance.
Charles HI’m just spoiled and I utilize my cruise control often, so the truck not having cruise was a bit of a bummer.
Holley MWe made our reservation for a small trailer prior to arriving to transport a new riding lawn mower from the store to our home. The individual behind the counter had no clue how to pull up our reservation, and took over 30 minutes to figure it out. The FIRST THING he barked at us when we shared we were here for the trailer and that we had made a reservation was “WHEN ARE YOU BRINGING IT BACK” at almost a yell. We’ve had several experiences with uhaul, and this has been AWFUL. I definitely will be writing a Google review on their gas station for this as well. He proceeded to take my husbands license and ask my husband “if he was on the Internet because it’s not working”. WHAT?!? The man got angry several times and clearly had NO CLUE what was going on. Even though we drove almost 30 minutes to get to this god forsaken place, and had waited 30 minutes while this man threw a tantrum at our expense, I was ready to get out immediately. If I could give this experience negative stars, I would. It was horrifying. Pretty ironic the uhaul plaque on the wall reflected this location had been doing business with uhaul for 15 years.
Sarah WThe customer did not guide which vehicle to pickup. So i took an incorrect vehicle and ended up struck in the desination place when it stopped ignition. They agreed to swap me with the key of another vehicle. When i left the vehicle i gave them with gas used for my trip. Since it was an incorrect vehicle we could not check the mileage correctly. The uhaul agent was claiming to have half tank of gas when it was merely few gallons actually . His behavior was arrogant and not appropriate. I would not recommend this station to anyone
KRISHNAKUMAR RWho ever the lady in centerton Arkansas at the centerpoint convience store is, fire her. She is the rudist person, I've ever dealt with. I promise you, I will leave everything I have ever owned behind if the only way I'm able to keep it is rent a U-Haul, because nothing I have is worth dealing with U-Haul...
Diane CThe pickup location automatically added safe tow even though i had declined it during auto check in. It should be carried over to the in person check in. I was not able to see my receipt until I checked email to see that it was more than I was expecting. I had to call and have safe tow temoved. Then the scheduled drop-off location refused to take my trailer even though it had been scheduled to drop off there for at least 2 weeks. Centerpoint in Centerton. I have contacted customer service and submitted a complaint against that store. This could have been a smooth and trouble-free transaction, but it was not. Wish I had another option.
Eric EI dropped my U-Haul off early on the 15th around 5/6 pm it wasn’t due until the 16th at 4:30 am. They obviously didnt check in my return and they put down I didn’t return my U-Haul till the 16th at 9:30 am which isn’t true and now I’m being charged for an extra day. I’m trying to dispute the charges now and when I call the location they Act like they don’t know what I’m talking about I’ve talked to two people so far that say they will call me back and then haven’t helped me yet. They act like they could care less when it’s Their mess up not mine and I will go up there and get the cameras rolled back just so they see what happened if can’t be resolved.
Keithlynn BThe truck was dirty and a very rough ride. This is a convenience store so I I had to wait for almost 30 minutes to get checked out even after I completed the online check in process.
SUZANNE PWorst experience ever. Wouldn’t come back horrible experience. A lot of confusion and arrogant customer care. Had to tell them to not talk rudely when I was trying to explain the issue.
Sudheer BThe truck was filthy dirty on the inside and ashtray was full of cigarette butts. The blind side mirror was broken on drivers side. The truck needs a front end alignment and tune up because it ran rough.
Louis HTruck was very dirty. The cab was filled with smoke smell and dirty everywhere. The box was also filthy. Was not swept out had cigarette butts and trash.
Harold RRepresentative did not know how to hook up the trailer properly. The location needs additional certification on how to hook up trailers.
Denny KCharged one more extra day
Naveen S