Did the online rental. Got to location & clerk took 45 minutes asking the same questions. I WILL NOT go back to this location.Mickey J.
Moving Truck Rental in Centerton, AR at Centerpoint Convenience Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Centerton, AR 72719
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Keep up the good work.Doyle J.
Missing a 4 prong wire extension, scabbed off another trailerRichard K.
No one there knew how to check the uhaul in. I had to do everything on my phone.Steven B.
Very friendly staff.William S.
We had a miscommunication and we informed the U-Haul we would be late by an hour or so returning. They said no problem! Upon checking out, we were charged 20 dollars an hour. That was not mentioned in the phone call. After being late to get our equipment, I feel like it was only fair we get it returned late. I believe I deserve the $40 back.Mick S.
Why was the gas tank only half full when I picked it up. It's hard for a customer to gauge how much gas to fill it back up to half full. I ended up fill in more than I used (I filled it up to 3/4 tank full) and was not reembursed for filling it a quarter tank more than I received it. I explained this to the owner and he just looked at me and shrugged his shoulders. Obviously if I'm taking the time to fill this out, I'm going to comment on your poor quality of service, I'm not satisfied with the service. In the future it would be good if customers receive a full tank of gas so we can return it full and not overpay for gas.kyle H.
You changed the location, forcing me to drive- and therefore pay $.99/mile- for 30 extra miles. The location you sent me to was extremely rude, did not follow social distancing and mask ordinances which are REQUIRED by the state and county, and when I even backed up to not want them to breath on me the guy literally stepped up to me with his chest within 12inces of mine and laughed in my face and then walked around the counter to finish the process still laughing. You pentalized me for having incorrect information on your web site- I understand you don't 'guarantee' the equiptment, but you had me rent from a location that isn't even approved to rent equiptment yet and then I had to pay thirty dollars. Thanks for horrid serviceTara V.
Associates inside would benefit from being a little more on top of things and providing a little more service rather than expecting the customer to do portions of their job for them that I would expect the person to do such as taking a picture of the odometer and gas meter and asking multiple times for the same information.Christopher W.
Love that its a gas station so you can fill up right there! So easy.Charlotte W.
Slow and couldn't find my reservation and gave truck to another customer so I had to upsize for more moneyjeff R.
The Uhaul was nasty and dirty. I had to spend time cleaning the inside the cab and in the box. The box was muddy and wet and I had to take several towel to clean and dry it out.Jeffrey S.
I had arrived at 4:20pm for truck pick up, they gave me paper documents but key is not available with them as some person has taken the key and went away from store. I was standing for 90 minutes at store for key . This is my first move and really bad experience with U Haul. I had overpaid my movers 100$ additional for the delay by UHaul.SAI KIRAN S.
He didn't even check in the truck said system was down and made me go take a picture of the miles and gas bc he didn't want to walk out there terrible service!Kristy H.
nice customer service, swift and easykarun D.
Staff is very friendly and helpfulJason C.
Great service!Daniel P.
Female employee was rude and argued with me about whether I had already completed the online check in even after I had already showed her on my phone the confirmation of the online check in.Charles D.
It's a convenience store with a lot of traffic, just make sure there is someone working the cash register while some else is handling rental. Very friendly people.Martin H.
The mobile check in didn't work very well and the person at the counter couldn't find my reservation in the system. By the time they got that all squared away it was ten minutes after my check in schedule. When I brought the uhaul truck back the mobile return kept giving me error messages and not telling me what I needed to do to fix the issue.Spencer F.
Very friendly staff!! Quick and easy transaction. Will continue to use the location for future needs.Ricardo P.
The touch less service feels pointless when you still have to go inside to get the key. I had to ask if my add ons were in the truck and they weren't. We had to wait for the add ons from previous move to be removed from the truck and ours to be loaded. There was some food splattered inside the truck that we didn't see until we were loading in furniture so clearly these aren't Inspected and set up for each pick up. The whole process of having to use the touch less app was really frustrating, enabling locations and taking photos was tedious and counter productive in some cases(ex: writing what the gas levels and miles were at when you had to submit a photo anyways). It's a weird time right now though so I understand me not getting a choice in working with a person as I wished. My main annoyance was having to verify all my add ons were in there and finding the truck was dirty which was something we could've been blamed for. Frustrating experience but the people were kind so I do appreciate that.Devon G.
While the experience was mostly average, the trailer was not available when it was supposed to be. My appointment was set for 12:00 and the proprietor of the site left a few minutes before to go get the trailer from across town to bring it back. I waited in the car for 30 minutes which made me late for the appointment I had needed the trailer for in the first place. I called the 800 number for Uhaul and they quickly made good on the $50 guarantee which did help to quell my frustrations but didn't improve the situation on the ground - I was still late. While the trailer was fully functional it looked very rough.Thomas S.
Nice truck clean and no issues. Very nice people at this location. A+++++++SUZANNE P.
They came to our home and took the uhaul WITH ALL OUR BELONGINGS IN IT after we told them were still using itBrandon N.