Customer Reviews for Centerpoint Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

Poor condition vehicle. Driver side door was not closing most of the time, also window riser also had problem. Not at all customer friendly location. Won’t be going back there

Rating:

2.0

U-Haul rental Upon pickup up truck they stopped in the middle of our transaction to help other customers. The truck was clean in cab and in storage area. In general, it operated OK. No issues with engine, brakes, transmission, lights. Steering felt loose. We have rented trucks multiple times in the past. Steering has been better on previous rentals. Padlock was provided renter’s to use. It was chained to cargo door handle and was not able to be removed from handle to lock the cargo door. Not a major issue. We used our own lock. If a lock is offered, make it something that can be used. When the truck was picked up and returned, no paper copy of rental agreement or invoice was provided. “We can’t print, but you can use your phone to take a picture of tablet.” Attendant was able to email the agreement. This is not acceptable. A renter should have a copy of agreement in the truck and the renter should not have to rely on an electronic document via screenshot or email. This could easily be resolved via renting agency having an inexpensive printer that could print agreement via Bluetooth connection. Before returning truck, we cleaned cargo area and neatly folded blankets in same size as originally folded. We stacked the 24 blankets into 4 stacks of 6. Truck was returned in close proximity to renting agency desk. Renting agency staff insisted that I carry the blankets into the office and place on table so that he could verify number and condition. I asked why he could not check blankets in truck. He said he could not do that and made it clear that we had to bring the blankets to him before he would check the truck back in. I complied and he completed the check-in. Once again, a request for paper copy of invoice was not able to be accommodated. He emailed invoice and allowed me to take a picture of his screen. He then asked me if I would move the truck to the other side of the parking lot to make it easier for the next customer. I declined as I no longer had an active agreement with insurance.

Rating:

1.0

The truck was absolutely filthy and covered in dust, even in the bed of the truck. Everything touching the truck bed got dirty, even mattresses, and had to be wiped clean.. This was not the location that I reserved for the truck to be picked up, and I had to drive out of my way to this location. No one from UHaul bothered to call me the day before to let me know. However, UHaul didn’t hesitate to charge me extra when I exceeded the mileage that this location allowed for the move..

Rating:

4.0

Everything was great!

Rating:

1.0

There wasn’t a truck for me when I got there. Has to drive another 45 min to get one. Didn’t have a dolly, didn’t honor my reservation, they didn’t check the truck out. They were rude, corporate was rude! Extremely stressful. Nothing like the places in Conway, AR. Hope I never have to work with them again!

Rating:

4.0

All well Thanks!!

Rating:

5.0

Smooth and easy process

Rating:

1.0

The U-Haul was not clean at all. It seemed like there was cattle or some kind of animal waste inside, and it smelled extremely bad. Unfortunately, I didn’t notice it when picking it up, but once I reached my place and opened the truck, it was very dirty. We had to clean it ourselves using a broom, but the smell still lingered. Since we didn’t have time to return it, we went ahead and loaded our belongings. After moving into our new house, we noticed that the smell had transferred to some of our items, especially the fabric sofa, which now stinks. Other items were also affected, and our garage currently smells terrible. We had to spray air fresheners and leave the garage open for a long time to try and get rid of the odor. Overall, it was a very unpleasant experience.

Rating:

2.0

The only good thing I can say is that the truck was clean and in good condition. The cashier was more interested in helping customers buying beer and cigarettes than he was in renting a truck to me. TWICE he stopped fulfilling my order to ring up a customer's purchase! Also, their printer didn't work so he had me take a photo of his laptop for my receipt. When I asked where the truck was parked, he could not tell me. He literally said me to "I don't know. Just go out there and look. The numbers are on the top." Overall, I felt it was one of the most unprofessional encounters I have ever experienced. I would NOT go back there again.

Rating:

1.0

The vehicle is very old and hand over 150 k miles and had a lot of problems with the gear rod and starting the vehicle

Rating:

3.0

This experience was average at best – the individual that assisted me was very nice. The U Haul business is definitely a side hussle for this location. Had to go to this lcoation becuae U Haul failed to have the equipment I had resevered.

Rating:

4.0

Inside the uhaul box needed too be hosed out. Something was spilt all over the floor with a strong oder and attracted alot inside the uhaul floor because of the substance spilt on the floor. The uhaul air conditioner didn't blow cold air.

Rating:

1.0

Horrible

Rating:

1.0

U-Haul should not allow this location to represent them. Unprofessional, agonizingly slow, rude.... I reserved and paid for several 2 wheelers and 2 dollies, none we're available when we picked up the trucks. Reserved 48 moving blankets, they came in bags of 6, they did not let us know that they never clean the blankets in between each rental. 2 of the blankets had some type of clear, slimy substance on them that we did not notice when we were packing some very expensive oak tables. The slime destroyed the finish on these tables. After the move the owner/manager said we must bring in the used blankets, move a display rack inside the gas station store, and put the blankets on a table in the rear of the store. And we had to take pictures of the gas and mileage gauges and bring them back into the facility for him. The check-in process took 35 minutes and they checkout process took 30 minutes.... I could go on, but I won't. This was like a bad movie happening in real life. I have been in the patient/customer care business for 40 years, I am the easiest and most forgiving customer you can deal with. I write something negative, maybe once every 5 years. That's how bad this was. I am not writing this to obtain any type financial compensation, I am only trying to save the next nice person from this type of experience.

Rating:

5.0

Great location

Rating:

3.0

No assistance hooking up the trailer to my truck.

Rating:

5.0

I keep getting trailers that have under-inflated tires. I noted that 65PSI is the recommended and yet this is a second trailer I got with 40-42PSI in each tire. This is frustrating, dangerous and wasteful.

Rating:

3.0

Vehicle maintenance is very bad, brakes are not as effective as it should be, even I push brake pedal to the floor vehicle is struggling to slowdown.

Rating:

2.0

Truck is pretty old and mileage above 160K miles. It’s taking so much time to start.

Rating:

4.0

Easy rental with friendly, knowledgeable staff. Super tight parking, both when leaving and returning. surprised they let me move the trucks in such close proximity to others. Truck's AC barely worked better than the outside air. Was dented on the driver's side. Had 188000 miles. Glad I only rented for local use of about a 100 mile round trip as compared to cross country. Would have been very unhappy with the truck had that been the case.

Rating:

4.0

The person was extremely nice

Rating:

5.0

It was quick, professional, and friendly service.

Rating:

5.0

Ensure my truck is at original pickup location

Rating:

1.0

I rented a one-way Uhaul. I communicated to this location that there was a mistake about the drop-off location and they told me that there was nothing they could do. They said someone was needing the equipment at 8am the following morning and my options were drive it back from a different state and be responsible for the additional mileage or pay a minimum of a $600 wrong-drop-off location fee. There were very unapologetic for their mistake on the drop-off location and were not willing to help me or find a solution.

Rating:

3.0

They can't provide any paperwork, and they did not go over anything. They also did not mention that the door was acting up.

Rating:

1.0

Picking up the vehicle was super easy and convenient and the store clerk was very kind, but upon our return of the vehicle we where met with a rude attitude and terrible overall customer service from a different store clerk.

Rating:

1.0

the gentleman did not speak very good English so it took me over an hour just to pick up my truck. He did not know the website and kept getting frustrated and starting over again, and then he had customers coming in and they were getting upset because he was trying to work with me. He did not know what alphabetical order was, so he had me dropping the equipment off in North Carolina instead of Tennessee. He did not have a printer so could not provide me with any paperwork. He told me to take a picture of his computer screen. I don't hold him accountable, it is the person for Uhaul who gave him the account. If I had had the time, I would have walked away.

Rating:

5.0

Nothing that I can think of

Rating:

2.0

Supervise authorized providers better to ensure decent customer service. Maintain equipment better. My experience was not satisfactory.

Rating:

3.0

I never received a final receipt when I brought back the truck. I wish your policy was to return all vehicles with a full tank of gas. It would be much fairer to all renters instead of estimating fuel level of a 1/8 tank. There’s nothing worse than renting a vehicle and your first stop has to be a filling station!!

Rating:

1.0

Unorganized, rude, and shoddy equipment

Rating:

5.0

Easy transaction 👌🏻

Rating:

5.0

Need coolant

Rating:

2.0

It took 45 minutes to pick up the truck even though I had done all of the paperwork online. The windshield was very dirty. The drop-off location was changed from what I specified online.

Rating:

5.0

Nothing.

Rating:

4.0

Quicker service, he had to type in all information on a laptop.

Rating:

2.0

The only benefit to this location is that it is open on a Sunday. It is a gas station/convenience store with only one employee. I reserved on line but he made me fill out all the information again that took 20 minutes due to language barriers. He tried to pass off wet blankets to me which I refused then gave me a sealed bag with one short, luckily I had others at the house I could replenish when I returned the truck. The clean and well maintained question needs to be seperated above. The rental did not sound very good but ran exceptionally well compared to other U-Hauls I have used. As for clean, not even close. The box was dirty and the exterior as filthy, especially the front end. My son in law spent 15 minutes trying to clean the front windshield and mirrors. He did not dare tackle the grill or lights with the layers of petrified bugs. Overall, happy with the equipment, not so happy with the pickup location.

Rating:

4.0

But U-Haul conditions was not good

Rating:

2.0

I called and asked if I brought it in an hour or two late if I would get charged and i was reassured that I wouldn't be charged. But when I showed up I got charged another full day

Rating:

3.0

The customer service at this location is great! Very friendly!

Rating:

5.0

While the vehicle was clean and well maintained the AC did not work well at all.

Rating:

5.0

Very busy location but the staff was friendly and helpful.

Rating:

3.0

The truck was too bad to drive around, and I couldn’t use it much and I returned it

Rating:

5.0

The personal was only one and performed excellent while service multiple customers. Perhaps a self service kiosk machine and key drop off could help.

Rating:

5.0

Very helpful, made it an easy process.

Rating:

3.0

Told me where to park trailer and I had to unhook. Only 1 person at the location and she was running a convenience store

Rating:

3.0

I had to go out and take a picture of the mileage

Rating:

2.0

This location was unable to print a contract or a receipt on pick-up day. The trailer did not match the photos I was sent by U-Haul, but your website wouldn’t take the photos I was attempting to upload of the actual condition (rust, cracked vinyl and paint), nor would the website take my submitted notes without a photo.

Rating:

3.0

Nobody in the UHAUL organization would tell me what the rate was to drop off at a different location until it finally went through. Very dissatisfied. I will use pods or Ryder going forward. I am also responsible for relocating people at work, I will never company reimburse a UHAUL expense again.

Rating:

3.0

The front, left tire was low, so the light was on. We were told to pay to air it up at the air machine, but that didn't work. We had to drive around to find a place to air the tire up. It took a while... The air light came back on after 5 hours. Also, the back was not swept out and had wood pieces in it.

Rating:

5.0

Nothing to improve on. Great service.