Customer Reviews for Central Maxi Storage
(U-Haul Neighborhood Dealer)

394 reviews

885 Ridgewood Dr   Port Neches, TX 77651

(409) 727-7725

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 727-7725

885 Ridgewood Dr
Port Neches, TX 77651

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I appreciate the customer service. Very friendly. I will come to this location again. We thank you 😊

Loretta C. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
1.0

Horrible experience from start to finish. By far the worse uhaul anywhere

GUADALUPE G. 
Rating:
5.0

Open hours to 8 a.m. The return after hours was easy and convenient.

MYRNA R. 
Rating:
5.0

I dropped the trailer off at 4:14 Saturday, saving a whole day's rental. But because the drop off app was not working and the location did not have an answering machine I was still charged for a day!

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

Shirley S.  |  Overall Experience 
Rating:
4.0

n\a

James D. 
Rating:
5.0

Yes I'm satisfied. I've used this mini storage a couple of times and it's been a pleasure. Thank you

Robert P.  |  Overall Experience 
Rating:
5.0

The girl working was friendly and knowledgeable and excellent customer service

Karen K. 
Rating:
5.0

Perfect place to get a Uhaul. Was given super service and was very helpful. Will be back.

JOHNNY O. 
Rating:
2.0

Truck needed maintenance. All the lights, check engine, brakes, abs, ect and gages would come on and go off while driving.

Joel W. 
Rating:
3.0

Owner was not very friendly and did not offer to help hitch the trailer. He did come out and helped connect safety chains.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Natasha D. 
Rating:
5.0

Was referred here by a friend. When I came and moved my stuff in, the staff was very helpful and resourceful. I am a satisfied customer and if I need to use them again later, I’d definitely will come back.

Woodrow W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristel P. 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brady w.  |  Overall Experience 
Rating:
5.0

My first experience with renting a facility & all was good!

NANCY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Awesome experience with your Facility and will most definitely use it again in the future ☺️

ANDREW S.  |  Overall Experience 
Rating:
5.0

Nope 🙂

ramona C. 
Rating:
1.0

truck was filthy, tire was flat, rear view window on drivers side folded all the way towards the door to where I could see my self and wouldn't stay unless I was going 50 mph or below. interior and back light were out and I didn't notice until dark when I was on I10 at dark. It just seemed like no one checked the well being of the vehicle and with COVID 19 moving rapidly for you not to at least clean the truck is a huge deal. let alone the tire, mirror and lights . It was just an awful overall experience and with calling road side assistance multiple times the inconveniences set me back a whole DAY!!!! and luckily the field manager and road side assistance helped a lot. but this was just a terrible experience

Dariante E. 
Rating:
4.0

Customer did not leave a comment.

sandra D. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Nothing I Believe Everything Was Great❣️

Leticia K. 
Rating:
5.0

Customer did not leave a comment.

Verne D. 
Rating:
1.0

Stop changing peoples pick up location and time at the last minute. Then i was charged $20 for after hours when the first place I was picking up from stayed open till 5!! I've rented 2 trucks in the past month and this will be my last because of 3 different changes. Next time I'll rent from someone else.

Tyra B. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
3.0

The people were nice. I didn't get the truck I reserved, 20' i had to take a 26' truck. But the truck was already dirty inside cab and cargo area. Had reserved a appliance dolly, but was not available, had to use a standard dolly. Was told by customer service i would not be charged any mileage but was anyway.

Gary B. 
Rating:
1.0

Place sucks and their customer service is for the dogs.

Patsy S. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE AT THIS LOCATION. DO NOT GO ANYWHERE ELSE IN PORT NECHES, TX FOR U-HAUL.

Christina W. 
Rating:
5.0

The price for this auto transport more than doubled since i rented approx 45 days ago same equipment.... As a frequent and long time customer not pleased with the increase and may be forced to seek alternatives

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

neil B. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Not a thing. Lady helping me was great!

Mike S. 
Rating:
3.0

I got charged a cleaning fee when i turned it in it was windy and a couple of leaves might have fallen in so i was charged 15 dollars id like to know how the leaves from wind maybe 10 tiny leaves max in trailer constitutes 15 dollar cleaning fee? All i moved were doors in an installer for lowes.

josue L. 
Rating:
5.0

Customer did not leave a comment.

Abbie B. 
Rating:
3.0

Customer did not leave a comment.

bonnie B. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE C. 
Rating:
5.0

??

Paula J. 
Rating:
5.0

Very professional crew

Miseal C. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
3.0

I am new to Uhaul, but based upon my experience renting other vehicles it seems odd that when turning rentals in this location expects the customer to unhitch trailers themselves, drag it yourself to where they sit on display, then park the truck backwards in line with the rest of their fleet. Maybe rental car experiences have given me unrealistic customer service expectations, but the dedicated Uhaul location I picked the equipment up from was much more helpful. The older man here seemed uninterested in getting up from his chair. Eventually the young lady did come out to direct and assist, and the younger man I spoke with days earlier was friendly and offered good information.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

DALE JOHN L. 
Rating:
5.0

Young lady at this location very professional, she would have handled unhooking my trailer by herself if I wouldn't have been there. Excellent employee.

Wayne M. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

This location didn't go look for the trailer I dropped off over the weekend. After I called and reassured them it was there. Very lazy and unprofessional.

Blake R. 
Rating:
5.0

Customer did not leave a comment.

Kanisha H. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo S. 
Rating:
5.0

Great service, easy in and out

joe D. 
Rating:
2.0

I was picking up the 20 ft truck early so they were supposed to leave the key in the lockbox and I even went the day before to verify everything and yet I get there at 7:30 am and they failed to leave the key in the lockbox. I was dropped off and had to wait and hour and a half until 9 am when the store opened. I had people meeting me 30 minutes away to help load the truck and I was late.

Kathy W. 
Rating:
5.0

We love this location and the employees! We use them several times a year for my business! They are amazing!

tammy H. 
Rating:
1.0

Insurance was added even though I didn't need it. Charged $880.+, which is not the rate I was quoted. Did not confirm charges before my card was ran. Should have been $760. which was charged the next day. That is a lot of money all at once when someone is moving 12 hours away. Could not just get the $120 refunded, which would have been easier I think than starting everything over and taking the additional $760 because now I'm told 3-5 business days before I can get the $880 back. Would be a good idea to confirm charges with the customer before you take their money and mess up their bank account. Also, could not believe the condition of the straps on the tow dolly, it was pointed out to us by the wonderful person in Huntsville, AL when I dropped the truck off. He was exceptional, unlike the people in Texas. Very attentive and helpful and said the straps should have been replaced a long time ago.

jannie E. 
Rating:
1.0

First i ordered online and when i arrived to pick it up i had to redo my order. Then he took my card and attempted to force me to purchase multiple insurance options with no discussion. The appliance dolly wasn't put together correctly so i had to correct that. The straps on the ramp were attached on the inside of the ramp forcing you to drive the dolly over the straps. I move yearly and always use uhaul but probably done with that now.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

scott E. 
Rating:
4.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Great service.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Jo Ann J. 
Rating:
5.0

Kallye was such a pleasure! She was very attentive, answered all my questions, and very helpful!

Clayton T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Carion H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

NIcole K. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Wonderful customer service.

Stephanie G. 
Rating:
5.0

Very friendly and helpful staff now I know where to go when I need a uhaul and also highly recommend to my friends and family

Verenda A. 
Rating:
5.0

Excellent rental experience

william C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Nothing more to be done, rented from this location before and it's always been top notch service/ customer support.

Schylar W. 
Rating:
5.0

Customer did not leave a comment.

Kristi R. 
Rating:
5.0

all at this location, was perfect

Salvador G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

Nir B. 
Rating:
1.0

This was the first time I've ever used Uhaul and I'll never use them again because of the owner of the storage facility. He needs to learn customer service. He was very rude and ugly to me for no reason.

Amy A. 
Rating:
2.0

I was charges 20.00 late fee for bring the truck back the same day of rental. I grant you my movers didnt ask where they should drop the truck off and drop it off at a different location,but I guess because the location was closed I was charged the late fee for dropping the truck off the same day of rental.

susanna G. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
4.0

Customer did not leave a comment.

Yolanda G. 
Rating:
2.0

When I picked up the truck and was less than a 1/4 of a mile from the location, the ramp slid from the truck and came off track and broke completely. There was no other truck available all they recommended was to text a guy named BRAD! REALLY! NOT even offer to come look at the truck or to even help to resolve in any manner what so ever! I HAD TO MOVE THAT DAY DUE to a DV situation! UHAUL should at least comp me because I also had to hire movers on top of that truck rental! NOTHING OF THE . SORT. I AM VERY DISAPPOINTED !!! CALL ME TO DISCUSS! -- I have rented from U haul 3 times this year. NEVER AGAIN..

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
2.0

Was charged an additional $50.80 beyond the original charge of $81.00. Had U-Haul less than 24 hours. Just way to much. We'll just need to utilize another company in the future.

Chester J. 
Rating:
5.0

They were very informative, helpful, and professional

Jeremy G.  |  Reservation 
Rating:
1.0

I was charged 5 gallons of fuel for driving 7 miles. Either your trucks need some serious overhauling on their MPG or I was robbed. I will never use uhaul again for as long as I live.

Nicholas S. 
Rating:
2.0

While the actual rental of the storage unit and uhaul were easy and quick, we were extremely disappointed to get to the facility to unload the truck and see that the key was not in the provided lock.

Rachel L.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Shiree L. 
Rating:
5.0

The service was great. I was helped fairly quickly and the staff were nice.

Coby C.  |  Reservation 
Rating:
5.0

The staff here was amazing! He made sure the trailer was connected properly, made us feel welcomed, and made sure we knew what to expect with returning the trailer. What wonderful and friendly office staff and great environment! We will for sure be back!

Clayton T. 
Rating:
5.0

Stay open a little longer on a Saturday.Thank you for your courteous generosity

Vanilla C. 
Rating:
5.0

Friendly staff

jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

jo L. 
Rating:
5.0

GREAT SERVICE

Candido S. 
Rating:
3.0

Person checked me in, pointed to the truck which was about 150 feet from the office and pointed to the utility dolly for me to load into the truck. Attendant never left the office and prvided no explanation.

Rocky H. 
Rating:
4.0

The location was closed when I dropped off the trailer.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Hadrian S. 
Rating:
5.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

VERY FRIENDLY AND WILL RENT AGAIN A VERY NICE EXPERIENCE

Lucy L. 
Rating:
5.0

Customer did not leave a comment.

Sonja E. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

TISHA C. 
Rating:
5.0

Customer did not leave a comment.

alex O. 
Rating:
5.0

They were very accommodating.

Doug L.  |  Reservation 
Rating:
3.0

none

thach N. 
Rating:
4.0

They are always so nice and this is my second time renting from them, and the lady at the front desk is easy on the eyes. Highly recommend..

Thad M.  |  Reservation 
Rating:
5.0

They always have what I need.

OMEGA F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

I have no complaints whatsoever about my experience so far. Everything was easy and no hidden fees.

Zachary P.  |  Reservation 
Rating:
5.0

Wonderful customer service. Jessica was polite and patient and made me feel very comfortable with the entire process.

Gabrielle G.  |  Reservation 
Rating:
5.0

I would use again if needed.

Sonya L.  |  Overall Experience 
Rating:
5.0

Could have not rented a better place to store our things. The staff went up and above there jobs. Justin Heard

JUSTIN H.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and worked with me on all my needs

PHILLIP D.  |  Overall Experience 
Rating:
5.0

No problems at all

MISTY R.  |  Overall Experience 
Rating:
4.0

None

Charles J.  |  Overall Experience 
Rating:
4.0

The staff were incredibly helpful in accommodating me with the registration process and finding the right size storage unit we needed. Customer service was very good.

KURT M.  |  First Impressions 
No reviews have been submitted for this location.

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