Customer Reviews for Central Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Self Storage

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JEN B.
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Customer did not leave a comment.

IAN S.
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Rear left blinker not working on van

Mylene M.
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Customer did not leave a comment.

Debra P.
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I ordered a van...wasn't available when I arrived. Truck rental was more expensive. So the rental was much more expensive than I anticipated. However, I was accommodated in a short amount of time, sales person was extremely friendly, helpful, courteous, and I was on my way in no time at all.

Jimmy H.
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Fix the Uhauls Vans at this location

Shu C.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Joshua W.
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Everything was great! The lady at the front desk was very helpful. Thanks!

Gilbert F.
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Customer did not leave a comment.

Sheila J.
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Customer did not leave a comment.

David B.
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Cab was dirty (as was the entire outside), Furniture pads were left in the truck bed and I had to set them aside while I used the truck and then replace them in the bed. With covid, I was not happy to be put at additional risk by the failure to clean the cab or having to deal with the pads.

Kyle R.
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The parking lot was small and difficult to back the truck out of.

BRIAN C.
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clarity on the website that online-self check-in is not available at this (Sherman) location during closed hours would be good to know. The employee at the site called to inform and made arrangements that were proactive and very positive to my needs/experience. Appreciated!

Maryanne B.
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The employee was great -- no complaints about her. I was unhappy because I wanted to get the uHaul at 8am, but I wasn't able to pick it up until 10am because that's when the location opened. (Why did uHaul let me receive a pick up time that's not available?) And I was unhappy because it costs so much more than I antiquated with all the extra fees. I will think twice before renting a uHaul again. I paid $90+ to move my stuff myself, I could have just paid $250 and hired movers. It's not worth it to use uHaul.

Marsha P.
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Customer did not leave a comment.

Donald B.
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I reserved well in advance and included a dolly as part of my order. Though I requested the truck from a full UHaul dealer, my pickup was transferred to this location. I didn't find out about this till arriving at the other location. When I arrived at Central Self Storage, I was informed they don't supply dollies and had to drive back in the UHaul to the previous location to obtain one.

Erin G.
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You have got to fix your website for contactless pick up and return. It was glitchy, didn't work, kept making start the process over for no reason. It was ridiculously frustrating and needs to be FIXED

myra L.
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They called me to and asked if I can return the truck earlier than my expected return time. I went over and the representative Samantha would not let us in and made us wait outside or talked to us outside in the hot sunny heat with no shades! How ridiculous! I had my mask on. She took some time to put on her mask and came over to talk to me through the window. She would not let me in. I don't know why but I did not see any writing in paper where it says customers are not allowed in. Then she told me to do self check out. I was standing outside in the sun attempting to do self check out for some time. I couldn't do it and later she said she could do it. So the whole time, she could do it but was lazy and didn't want to do her job so she wanted customers to do her job for her? I returned the truck 1 day earlier than expected. She did not do the walk through of return with me. Even with covid, mask on for both parties. I could easier step aside as she's doing the checks. But she wanted me gone so she did the checks herself. She ended up charging me $16 for gas. First of all, I remember I had 5/8 of gas left in the tank. Secondly, since I returned earlier there was still plenty of time to go and come back with more gas if I really didn't have enough but the fact she did not do the check in front of me. I find it suspicious. She was not friendly, welcoming nor helpful. Very disappointed in my first uhaul experience. My friend is also trying to book a truck this week. I would not recommend her and already warned her about this.

Colin P.
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Customer did not leave a comment.

Joseph L.
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Sam was working through her lunch break without hesitation. great customer service.

Charles P.
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From the self service perspective it is confusing because the app tells you to "go inside the facility" to get keys but it is not clearly marked on the facility where U-Haul customers need to go.

fang W.
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Customer did not leave a comment.

Marsha P.
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Customer did not leave a comment.

DAVINA B.
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Customer did not leave a comment.

Art B.
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Busy period during my return but staff prioritized and handled my return swiftly.

william C.
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Customer did not leave a comment.

Karen H.
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Customer did not leave a comment.

penelope B.
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penelope B.
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Customer did not leave a comment.

anne F.
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Customer did not leave a comment.

Alison L.
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The "contactless" program was a complete mess. The women working handled it with grace, but I lost an hour of rental time and gained a whole lot of aggravation. UHaul needs an overhaul of this system, totally bonkers.

Audrey B.
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The Uhaul when I got it was completely disgusting and uncleaned. There was food all over the seats and toilet paper on the ground. Given that a pandemic is happening I am beyond shocked it wasn't cleaned thoroughly (I was given wipes to clean it myself). Additionally, I was charged a $25 clean up fee - but no one cleaned up after me either (I saw the next guy in the uhaul I got leave). At the VERY least, I'd love to hear about what you're able to do to reimburse the “cleaning fee”.

Gary R.
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Customer did not leave a comment.

Christiana T.
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Customer did not leave a comment.

chase C.
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Check in was verbal, said she would email us a receipt but it was delayed and when we called to ask about it, the woman was rude.

John K.
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Don't give away my furniture pads to the person who bought them on the fly in front of me versus me who reserved weeks in advance.

Mark G.
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Customer did not leave a comment.

Ivan V.
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Customer did not leave a comment.

Richard S.
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Ama A.
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Attendant was rude and extremely difficult to work with. Refused to explain details of drop off and was abrasive when asked questions. Terrible experience and will not return to this location.

Leon W.
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Customer did not leave a comment.

Kim L.
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The app is bad, slow Mobile Signal at this located , not easy to Check in and get the car

RICHARD IAN T.
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If U-Haul is going to change my pick-up time, they need to give more notice than a text at 6:35 PM the night before the delayed/changed time. If 8 AM wasn't available, it shouldn't have been an option for me on my reservation. A two-hour delay with no notice is terrible customer service.

Fannie B.
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There was a crack in the windshield...probable get that fix before renting again. Otherwise the customer service was excellent.

CAMILLE K.
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Had a online reservation for a 9 AM drop off. Location not open until 10 AM. Once opened, the location would not accept drop off until an online procedure was completed, after which I was charged another day because of the time lapsed to complete the procedure. I have been a u haul customer for over 40 years, and you have lost my business and any future referrals because of this poor service.

Anne G.
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The woman who was naming the front desk was absolutely great. We had a hiccup in picking up the rental but she was very great about reserving the van and letting us come back an hour and a half later for a reservation of 4 hours. She handled the crowd well and fair. She definitely deserves a bonus from the self centered men that were really rude to her.

Mostafa A.
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The app didn't work well during check out. It kept restarting the process in the middle of checkout. In the end the store employee had to check it out herself. Very inconvenient especially if dropping off after hours.

Quincy W.
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Customer did not leave a comment.

Dulce C.
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Customer did not leave a comment.

jonathon W.
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bob W.
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Truck interior was not cleaned. In the time of COVID 19, this should be required.

Hiro K.
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The location was good, the Uhaul online checkin was cumbersome and buggy (I was asked to submit my drivers license three times). Please fix the website!

Andrea E.
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Very nice customer service rep Thank you

annarose F.
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The truck had serious trouble accelerating over 40, the freeway was dangerous. Also the brakes jumped before closing. This truck should not be rented out again until fixed. I want my money back for this rental. Thank you

Lorelei R.
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Signed up for pick up via App but App didn't work upon arrival. Agent in the office didn't respond for over 40 minutes, had to call the 800 number to get someone to help.

Paul H.
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Customer did not leave a comment.

john L.
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Improve the process of recording condition of vehicle at pickup. Was not able to upload photos of vehicle to website.

Carolyn G.
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Customer did not leave a comment.

Paul O.
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The lady that works there, Samantha is amazing

Annabelle J.
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The reception lady is very accomodating , she is very helpful and nice. The only comment that i dont agree is the customer is at the door only and the reception is magbe 25 feet apart . Whats the use of using the transparent shield in thet matter. I suggest that they should at least have them inside the office and maintain just at least a distance to protect the personnel and the customer .

Brett M.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Renee A.
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Customer did not leave a comment.

Bernard P.
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Customer did not leave a comment.

Vivian P.
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It was unclear that there were attendants inside the building. It would be helpful to indicate more clearly how to call someone's attention when you're ready to pick up the key.

sally C.
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Maria is fantastic! Super helpful and personable-a great experience!

Alexandra H.
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Customer did not leave a comment.

Aleksey C.
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Customer did not leave a comment.

Ryan B.
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Everything went smoothly! Maria was fast and friendly!

Tom H.
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Great service

Russell C.
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Customer did not leave a comment.

Tom F.
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Check in and out cumbersome

Jesse M.
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The truck I rented was dirty and banged up. The interior was dirty. The front left tire was low, there was no fluids in the truck... washer fluid, the oil light and check engine light were on, when I first got the truck. I went with it, had to use the truck. Rented the truck for 8am pick up but the place isn't open until 10am. Also I was asked by the lady working the desk to stand outside, which I get with covid, even though I had a mask, then a white father and son came up and they were offered to come into the office. The lady working even offered them water as I stood waiting to ask questions. Horrible experience.

Camille T.
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Its,a little different during these times. Resources are limited. Both vehicles had issues. One with a gas valve, which cut my rental useage time because I coukd not gas up (requiring me to rebt a truck at another time). The truck had liw tire pressure, which to address would cut into my time plus add mileage to go fill it. Then I rushed to return it, had wifi interrupted so I discovered it showed returned at 7:30am the next day. Wish I had known, I would have put the $ I spent to better use and continue with the truck. But the people are nice, it seems convenient and we're all making due. Just things to point out since money is a hardship now, could really use a break!

Mark C.
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Customer did not leave a comment.

Angelica M.
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The location was great and accommodate my needs even though there were booking issues. The issue I had was booking the truck online as my confirmation number did not go through and I had to rebook another truck at the same location.

Jeffrey O.
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Customer did not leave a comment.

Michele B.
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So easy and fast. Loved the self-check out by smartphone.

Michael N.
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Customer did not leave a comment.

Nicholas L.
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The pickup process could be sped up by asking for referrals when the reservation is made. I was waiting for 30 minutes for my referrals to be confirmed, as they had to be called by a UHaul representative. The guy who gave me my keys was very helpful.

Jenniefer C.
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I was very pleased with my rental.

DARLENE A.
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Customer did not leave a comment.

WILLIAM G.
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There is an error in my billing. I've emailed and called but have yet to get a call back. 510-325-6681

Richard C.
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Just stay awesome, thanks again

Caleb R.
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Everything was great but I had some issues with the Uhaul site when doing the after hours drop off (4pm on Saturday). I used the text link and followed the steps but the site wouldn't recognize my location so I couldn't "return" it within the Uhaul system. I dropped the keys in the box and left a voicemail with this location on Monday and they straitened it out (didn't charge me extra or a penalty)

Paul S.
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no comment

David A.
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Thank you

Robert Y.
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Really impressed with office manager, Miguel Gomez. So personable and helpful. A really good experience

Janet B.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Carol M.
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Customer did not leave a comment.

Hiu C.
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Customer did not leave a comment.

Valeria W.
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Customer did not leave a comment.

Muhammad V.
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Nothing everything was on point

Gregory S.
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Vehicles run very good with adequate pick up speed and very responsive

Ryan B.
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Stay the same!

Vincent S.
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Have better instructions on returning a vehicle after hours.

Ed S.
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I liked the online booking and return however they were a bit clunky. Make it super easy for the user.

Elias J.
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difficult to drive out lot

Deve H.
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The availability of the trucks are limited.

No reviews have been submitted for this location.

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