It was my worst experience ever, I ordered the trolley and the blanket protection and I didn't find anything! I paid a professional to do the moving because I don't find what I ordered! It cost me 700$ extra because I don't find what I requested.Ahmed R.
Customer Reviews for Centre Mecanique Gouin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.nguyen K.
Answer the phone during business hours. Provide the agreement contract to customer upon rental.PIERRE L.
I made the reservation with an Ontario driving license and went through the security check using the same ID but it required more people to obtain an authorization. I have lost time and it was pretty stressful. It was also something that could have been done at the reservation time instead of early the day I was moving. Also, there was not a dolly nor a manual truck even if I ordered one. I had brought myself a backup so it was fine in the end. Except these two details, it was pretty good experience. I love the automatic check-in and check-out, very efficient!Razvan G.
The self sign in process was auful! Could not get location to work, spent 45 min on the phone for a 3h Job. Get the app to work in canada, or fix the web browser process to work, or don't do online sign in!Christian M.
Customer did not leave a comment.Zihane S.
Overbilled like crazy. Took forever with customer service to get refunded. The truck was Ok.Vincent V.
Application jad many issues. I wasn't able to upload photos until I usee chrome and not the store app. Even with that I couldn't finish the check in as one of the questions showed a vrey non clickable button. Also the system obliged me to add the 18$ coverage that I didn't feel I needed for my trip. Because of the app, I lost almost 30 minutes but then this wasn't taken into consideration as I received a message with the original time to return the van.Tammam T.
Customer did not leave a comment.Gerry F.
Nobody was there. They should set answering mashine that they have 2 days off.Alex M.
The van was clean enough to use, but could also use a bit of dusting in the front cabin.Patrick M.
The man in Quebec was super nice and friendly. Spoke perfect English to me which was a worry of mine seeing I'm not French. Totally recommend this place for rentals.Dallas I.
Customer did not leave a comment.Luc B.
Customer did not leave a comment.Anthony V.
They did not setup 24/7 pickup properly. Had to call and waited 2 hours to finally get help to enable pickup app. Also the movers colis express were terrible. Not equipped and very amateurish.Roberto G.
Customer did not leave a comment.rebba K.
When I take the trailer I was told I can drop it at other UHaul. I pay an extra fees to drop at a different location. On my contract I choose to drop to another UHaul. I thought I can do that since. The person at UHaul location When I drop was not there. I call him and he told me I can drop there. I get charge another 150$.Yohan B.
Customer did not leave a comment.Jean-Pierre R.
truck is old and not to date, no usb and phone connect to.. look like 20 century â€¦ any plan to change your park of truck! that must be coolKim Dinh H.
The online check in and return process is so painful and full of bugs. Very slow and sometimes the next steps do not happen, so we need to restart the process hoping the next steps prompts up.Moataz M.
Customer did not leave a comment.Eric K.
Complete disappointment with this company. Reserved a 10' truck but because they didn't have available, was given a 15' truck instead. Estimated costs of the rental was 1/3 of what it cost me. Also, the truck was stuck on ice in a regular city parking lot, but Uhaul told me it was the driver's fault and was quick to charge me 325$ to assist. Next time I will need a rental, you can be sure I'm going anywhere but Uhaul.Massimo M.
Customer did not leave a comment.ammar A.
Cab of the truck was full of garbage. Old masks, clothes, empty cans. Location closed before scheduled timePhilippe L.
Customer service very professional when i called to book. Owner at pick up location was very courteous and professional and thats why im back renting again.athanase P.
Nothing to say aboit the guy at the service. He was polite and gave me a good service. Nevertheless, the truck is a disaster. 1-The gas level equipment doesn't show the right quantity and even though I put more gas it didn't show the right quantity. 2- They ask you to pay for an insurance that you already have on your own carâ€¦ Overall, it's better to rent somewhere else than U-Haulâ€¦ they trick you with the 19.99 price they show onâ€¦.It comes more expensive than other companies No more business with themkreshnik M.
Le service d'auto-cueillette fut une CATASTROPHE !!! l'application uhaul n'est absolument pas conviviale et l'aide de la tÃ©lÃ©phoniste a Ã©tÃ© nÃ©cessaire...un appel qui a durÃ© 45 MINUTES !!! et elle a elle-mÃªme eu besoin de contacter le service informatique. Je suis totalement insatisfaite...d'autant plus que pour 43 petits klm parcourus avec le camion, on me charge 29$ d'essence !!! du VOL!Marie-Jose B.
Customer did not leave a comment.Claude-Michel N.
The right flashing light was not working and the person who served me said it is not his responsibility and to call u-hall number and work it out with them.tony B.
Customer did not leave a comment.Tony W.
The truck (driving) cabine was dirty with coffee stains on the dashboard and debris on the floor. When I reserved I asked for 2 platforms (that I also confirmed over the phone) and a blanket. The truck did not contain any platform and had a dolly in it.Youssef C.
The was sitting on his computer! No help at all asking me to pull the trailer and put it between a car and the wall. I have a back problemâ€¦MOHAMED BELLO S.
Customer did not leave a comment.Hady G.
Quick, easy and good servicerilen M.
Great service!ARDEN C.
Customer did not leave a comment.diana C.
Customer did not leave a comment.rilen M.
Customer did not leave a comment.NIKHIL P.
Never received a receipt from the pickup location.Marc L.
Customer did not leave a comment.GRIGORY S.
Customer did not leave a comment.Claude-Michel N.
Confusing service!!! :( Hello, I was told for my recent contract adjustment that I can go and return my rental to any u-haul location at no additional charge. I updated my rental contract so that I am able to return it at any location which is why I returned to Gouin. The inexperienced store employee there could not see that I had adjusted my contract to return at any location and said that I had to go to my original location with it which is not the case...RAFFI K.
The man on the phone hung up on me while asking a question about the service i went there only because i really had to .. a very rude personjoseph G.
Customer did not leave a comment.jeremi C.
Customer did not leave a comment.caroline L.
First, this is in english only, when I speak french and clicked french. Two, I got swindled on the gas issue, I sent a a mail to customer service. Three, the truck was in poor repair, motor and transmissionwise, I would have been very worried if I had had to tarvel fargeorges A.
Customer did not leave a comment.wenxin H.
Customer did not leave a comment.Ode C.
The dollies and blankets I reserved weren't in the truck, (the sliding door was not locked), and the transmission was very slippery. I was using the app and its glitches made me lose 1 hour of work. The customer service lady I called had extended my rental by 1 hour at no extra charges but it was charged anyway on my final bill. Really not impressed! Will never deal with this particular dealer again.Marie Andree L.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.dimitrios G.
Customer did not leave a comment.NICK A.
There is nothing to improve. An excellent U-haul experience. I will be back.Gregory P.
Customer did not leave a comment.Toni-Ann M.
Customer did not leave a comment.Sergiy O.
Je suis tres dÃ©Ã§u de mon location hier cher un point de lication uhaul dans un carage macano situÃ© au 6410 coin ouest centre mecano , il veut pas netoyer le camion et le dÃ©neiger, le toit de camion et toute avec la neige et la glace , je lui dit " c est dangereux mrs de partir avec la neige sur le toit " il m a dit " tu peut partir comme Ã§a je touche pas rien moi" et il m oblige de payer 15$ pour l assurance, je conseille personne pour louer de ce point de location uhaul sur 6410 coin ouest svp c est irresponsable et zero professionnalismeMehrez H.
Front counter clerk was amazing and extremely knowledgeable and the equipment was in perfect condition. The rental process was made easy thanks to this clerk. Excellent customer service & easy to find/get to.bryna A.
J'ai eu un problÃ¨me avec le formulaire Ã remplir sur le tÃ©lÃ©phone. La partie oÃ¹ il fallait scanner le derriÃ¨re du permis de conduire n'a pas fonctionnÃ© ce qui m'a fait perdre du temps. Mettez cela plus simple exemple: prendre une photo.Linda D.
Super. Even on Christmas Day you guys had customer service and it is pretty safe. I like that â€œdouble verificationâ€ where someone verified information before allowing me to take the truck. Very useful and keeps fraud away. I used to rent with discount but from now on it is uhaul or nothing! Thanks for this self serve. It is a life saver seriously.Mounir F.
everything was smooth, truck was available at requested time (morning 9am) even though I reserved only 12hours earlier wasn't happy that It took more time at pickup because uhaul had to verify a 2nd verification because my driver's license wasn't enough overall satisfied with mobile pickup. can pickup and drop-off whenever I wish.SIMON W.
Customer did not leave a comment.Michail L.
the Android app did not enable the CONTINUE button even after I took a photo of the dashboard many times (dropping off the cargo van). I tried at least 5 times since scratch but the result was the same. Luckily to me, the website dropoff worked well.toso P.
Better truck/ suspensionHugues V.
Dashboard was very dusty. Rest of the truck was good.Ivano M.
Customer did not leave a comment.GILLES B.
Application mobile devrait Ãªtre supprime car elle ne fonctionne JAMAIS....Yacine L.
Prompt customer serviceCHABI SIKA FAIZ G.
It wasn't clear there would be a charge for refuelling and if we do refuel it's hard to determine how much to refuel. So in the end we just paid. If there was a clear indication how much to refuel it would be nice. We were also first time user so we were a bit anxious on how using the Uhaul website will work for checkout. It would be good an email was sent to let us know how it work after you sign in. The email only told us to get to the location and sign in to the app. Only when I sign in it told me to turn in my gps but it took a long while for my gps to be on and the app keeps saying it's off. In the end I used my wife's phone where she had her gps on for a while and it worked. I think this part could be improved. Letting users know to turn in gps before signing in via an email or in the error message to tell the user that gps may take a few minutes before its detected or maybe a refresh option.Samer K.
Super service, rapide et simple. j'y retournerai encore !Richophene J.
Le clÃ© du camion n'Ã©tait pas dans le casier comme prÃ©vue. Cette situation m'a causÃ© d'Ã©norme dÃ©sagrÃ©ment. Le service est vraiment mauvais. L'application ou site web ne fonctionnait pas sur mon Iphone. De plus, le service Ã la clientÃ¨le au tÃ©lÃ©phone ont tous la fÃ¢cheuse habitude de transfÃ©rer sans indiquer oÃ» sera transfÃ©rer l'appel. Beaucoup d'amÃ©lioration Ã faire.Rico J.
excellent serviceMichael P.
Il m'a chargÃ© des frais additionnels pour le gaz malgrÃ© que je l'ai dÃ©jÃ remis Ã niveauAMAL B.
When you order a u-haul it would be nice that the rental was what you ordered and not an upgrade at a increased priceSTEVEN MICHAEL S.
Je recommande Uhaul quand vous me rembourser mon ??$ promis Ã Saco Maine officeRidha D.
This was not our preferred location and though it was only a 4 mile distance from our preferred location, it was a 45 minute drive in rush hour traffic. We also requested a 10' truck and received a 15' truck. I was told this was a "free upgrade", however it was too big and ended up costing us more in fuel. Though I realize that this has nothing to do with the location, and when I called Uhaul I was reminded that location of pick up and size of truck cannot be guaranteed. My main issue with this location was that I did not receive our invoice/price breakdown. I called Uhaul yesterday afternoon and they could not send it. I will have to call again today.Ryan C.
Customer did not leave a comment.CAROLE G.
J'ai perdu la clÃ© et votre service 1800 n'a jamais Ã©tÃ© en mesure de m'aider concrÃ¨tement. Ils Ã©taient tous gentils mais sans solution. J'ai due m'organiser tout seul et payer $400.00 pour une clÃ© et j'ai perdu $500. d'honoraires. Pas ma meilleur journÃ©e et certainement pas une belle expÃ©rience avec U HAUL. Je vais recommander le garage mais pas U HAUL.Jean yves A.
Customer did not leave a comment.bertrand C.
Customer did not leave a comment.sivanesan S.
Customer did not leave a comment.nadine P.
Customer did not leave a comment.matar L.
Customer did not leave a comment.Boni G.
Customer did not leave a comment.Claude L.
Best staffdaniel W.
S'assurer que la boite du caion a Ã©tÃ© balayÃ©eEric S.
Customer did not leave a comment.Marcio D.
Customer did not leave a comment.collin C.
Customer did not leave a comment.michael P.
Customer did not leave a comment.Audrey L.
Augmenter la disponibilitÃ© de voitures avec la camÃ©ra de reculMarcio D.
Customer did not leave a comment.george B.
Customer did not leave a comment.Marcio D.
Customer did not leave a comment.freda N.
Customer did not leave a comment.houd Z.
Customer did not leave a comment.constant K.
Customer did not leave a comment.theodore M.
Customer did not leave a comment.GSM Depot inc G.
Customer did not leave a comment.Christian A.