I was very impressed with the total service I received from Carlos!
Allan M
Customer Reviews for Centro Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciated the self service, but felt that the picture taking was a bit tedious.
Samantha LCarlis is great. Exactly what we needed. Thank you!
Mary aGive Carlos a raise!
Richard GVery good customer service
michelle gCarlos offers excellent customer service.
Servando ZGreat service.
Lillian SThe U-Haul rep was friendly and informative. We reviewed the contract together to answer any questions, and then he helped me with the hook up and last minute tips for success.
Michelle BManager very hospitable, informative and was a great experience renting from him.
Manzanita GThe customer service was fantastic and the vehicle was in great condition. Carlos really went out of his way to accommodate our last minute request. This is the place where we'll come back to.
Luisa GFast pick up friendly customer service.
ALOFA AAttendant wasn’t very helpful was too in a rush to get me out of there, kinda shady
ivan vit was an easy process to pick up and drop off, great experience overall
Guadalupe SLocation of drop-off was easy to find. Carlos was there at our designated appointment time. He checked us out without issue and was pleasant and friendly. Thank you, Carlos! We will use U-Haul again as it was easy and reasonably priced.
Mary SHours of operation and no access to return equipment after hours.
Emmanuel PCharged me fees I haven’t been charged before and I don’t know why.
JESSICA CI was up charged for 2 dollies I did not request and was provided with since they did not have the one I originally requested. I can’t believe I was charged for both when they didn’t even give me the option to opt out of the dolly since the one I selected was not available. They upcharged for mats and for a “service fee” when I returned the truck and I did everything myself online. I didn’t have assistance with it at all. Also, the truck was in terrible shape. It drove terribly and made so many noises that were not normal. Definitely will not recommend to anyone.
Emilia RCarlos made everything from paperwork to hitching up trailer easy and we were able to leave in less than 10 minutes
Charles PArrived at the location. No one there to receive the trailer and the equipment. Note on the door to just leave it and a receipt would be sent to my phone. On the phone there was instructions to contact a different U-haul dealer. Went there. (205 W. Market). Was greeted by a knowledgeable person who set an e-mail to the local manager to say that I had returned everything to the drop off location. The folks at 205 West Market were great.
STANLEY CCentro Motors was very helpful, and the location is conviently located near the freeway. I will recommend renting Uhaul from this location.
ERIK HEverything was great
Jaime VI live 25 miles from this place theres a place in Soledad that’s two miles from my home I ask for that one but sent me to Salinas had to pay for 50 miles just to get the truck feel y’all could of drop the truck in Soledad wasted 50 bucks and fuel
Max HVery communicative and helpful ahead of dropoff and during dropoff.
Timothy PEverything was good except the truck needs an alignment. It was crazy to drive.
israel eEasy to check out the vehicle, easy to check in the vehicle. The service person online and in the office were both very accommodating and helped me get the information I needed to proceed with the rental.
Vanessa YExperienced, Bilingual, efficient, proficient, kind, and professional! Thank you!
Amanda JThe truck I rented required a battery replacement 6 hours after picking it up. It took the U-Haul Roadside service 2 hours to get me back on the road. As a result, I was 90 minutes late in returning the truck. I was then charged for a second day! Very poor customer service!
Mark DCarlos gave great customer service and quick on responding to questions I had. Will definitely comeback.
Arjan FTrailer was not available on requested date or location. I had scheduled Monday, Dec. 19th as pickup date. On Sunday, Dec. 18 I received text saying that the trailer was to be picked up in Monterey - not convenient location at all. Monterey location is 25 miles each way from my house. When I arrived in Monterey, I was rudely informed that NO TRAILER WAS AVAILABLE. The Monterey employees did not represent U-Haul well at all. Later U-Haul scheduling was able to arrange the trailer for the next day. Centroid Motors site was exactly on time, courteous, and efficient. Recommend them highly. In and out in 15 minutes.
john rYou guys were great.
jorge cExcellent service, even offered to stay after closing if I didn’t make it in time.
Joshua FCarlos communicated well and frequently to make sure he was there when I dropped off the truck.
Bart KAll the rating questions have to do with the location itself., but the location wasn't the problem (used car dealer that also had U-Hauls). It was the U-Haul app and the TRUCK itself. I had to pick up after hours and was told I could do so via the app. On the way there I tried looking up my reservation on the app, but couldn't find it. I called the regional office and was told I had to be AT the location to see my reservation... weird, but the app works with your phones location, so OK. When I get there, still no reservation. Now it's late and regional office is closed, so I call the main customer service line. The gal was friendly, but it took AN HOUR on the phone with her, at night, in the cold, in a less-than-desireable part of town, to get my reservation linked to my app profile. Finally I get in the truck, and the steering has so much play (about 10:30-1:30), the truck is DANGEROUS to drive. My buddy who drove me there said I looked like I was drunk, couldn't keep it centered in the lane, I was CONSTANTLY making corrections. It was the only truck available, and I only needed to make one load in-town, so I just dealt with it for a day. But honestly felt like the entire front end of that truck needed to be replaced. I don't blame the renal location... he's just a guy trying to make a living. I blame U-Haul corporate for not maintaining their fleet. Take better care of your equipment!
John SThe back was dirty. The gas wasn’t where they said it was so I ended up paying extra for it. The truck was unaligned and needs to be fixed. It’s very hard to drive. I don’t know how I ended up paying so much money. I will definitely not come back to that uhaul place again.
ANTOINETTE MThe truck was muddy and a little dirty on the seats. The truck had front end damage from a crash. But the truck drove just fine. Everything worked inside. The agent was very friendly and professional.
Felizardo RCarlos is Awesome
Kurt GThe man there went above and beyond to be kind and helpful.
Cuyama LThis dealership is great. This is the 2nd time I have rented from here and the service is always excellent. The owner is always so helpful. I will recommend him to anyone needing to rent a truck.
Katherine IThe truck was very clean. However, the truck steering wheel was very unresponsive. Had to do continuous steering corrections by +- 1/4 steering wheel turns to stay driving in a straight line. Any bumpy or narrow roads was very difficult to drive on due to the steering wheel sensitivity and responsiveness. This truck needs immediate steering wheel servicing
Stephen KSteering on truck ee rented is incredibly worn and sloppy. Regarding overall rental process with uhaul: clearly your legal team at uhaul designed the online rental process; slow, circuitous, cumbersome, clunky, frustrating but checks all the liability and contractual boxes. Instructions are muddled, much needs to be done in advance of rental, etc. But hey! Uhaul saved the labor cost of having to have some humans at a location
Michael PFast and Easy. Employee was friendly and very informative.
Daniel MWas charged and additional $38 dollars and now bill or invoice was sent.
Fred PThe gentleman who provided the customer service was fantastic!
Woodworth CCarlos was great. Very professional
Serenity CGreat customer service! Van was clean and ready. Great communication and easy pick up and drop off. If you get a uhaul in Salinas this is the place to go!!!
Albert IMy comment is in the process The service at the Salinas U-Haul was above par. Finding a trailer and knowing where to pick it up is a bit too confusing. We didn't even know until the morning we picked it up where the pick-up place was.
Philip GExcellent customer service will recommend everyone
michael mWas charged $14 mover insurance when I clearly stated not needed in person and online application
Raymundo MImprove when reserving equipment- Communicate with all u-haul stores on customers info I.D. -Also ask customer whats more convenient to drop off equipment to a closer location - My opinion have every1 on same page from u-hual so ders no mis- understanding!!!
JOEL CWonderful service/friendly and efficient Great service manager! You have a keeper in this guy-Mr. Carlos Gamoa
Susan GTruck could have been cleaned before pickup. The agent was very accommodating and friendly.
DONALD MExcellent service Thank you
CHERLYN AExcellent customer service. Friendly and efficient. Pick up and return was simply effortless.
Alofa aEasy in-and-out transaction
Douglas CLockbox was extremely difficult to open
JONATHAN BCarlos was extra accommodating with my mobile pick up making it easy for me to pick up the vehicle and stayed in constant communication with me the entire time. I will rent from this location in the future even though it’s not the closest facility to me!
RICHARD HHorrible experience, I will never use this location again!!!! The Uhaul operator left me waiting, "clearly" stating his job was selling cars, NOT operating or serving Uhaul customers....AND I WILL HAVE TO WAIT WHILE HE IS OFF PROPERTY DOING TEST DRIVES WITH REAL CUSTOMERS, and that Uhaul customers are not as important as real buying car customers. I left the property after waiting 15 minutes, and WAS NOT able to checkout because the operator refused to return until he sold a car during an off property test drive. Why is Uhaul Corporation allowing this "second class" Uhaul customer status to it's customers? When I told the car salesman to return, he refused. He stated his real job is a car salesman and I would just have to wait until his return. He said he doesn't care if I complain to Uhaul Corporation,....."Go ahead and complain ", he said, "I don't care"
Martin CThe gentleman I worked with could not have been nicer, more professional, or helpful. I was a bit worried going into this but could not have been more pleased with my experience
KATHERINE II dropped off the vehicle on a Sunday, so no-one was working there. The lot is pretty small, leaving little space to leave the uhaul truck. No clear sign as to where to leave the truck.
PHILIPJOSHUA MYou did well
ROBERT Bonly i can say thank you for great service excellent
Carlos Chats off to man that helped me Give him a raise
RAYMOND B