Customer Reviews for Cervones Auto Sales Ltd
(U-Haul Neighborhood Dealer)

79 reviews

332 Fishkill Ave   Beacon, NY 12508

(845) 765-3580

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(845) 765-3580

332 Fishkill Ave
Beacon, NY 12508

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly service and convenient location with plenty of parking available. Thank you

Mohamed A. 
Rating:
5.0

Great Customer Service, took care of all my moving needs

Kyle P. 
Rating:
5.0

Gary was just fantastic… I forgot my EzPass in the truck after I locked it and he had it waiting for me next morning…can't say enough good things about this service center….

james A. 
Rating:
5.0

I had no problem picking up vehicle first when I called unhaul the scheduled wrong day for my truck . Then when I returned truck after hours . It was a nite mare to try to get someone o. Phone and website sucks

Louis G. 
Rating:
5.0

Great experience dealing with the rep.. Will rent from this location every time i need a truck

Angelo C. 
Rating:
5.0

everything was perfect.

ryan S. 
Rating:
5.0

Very easy to rent and return

Peter S. 
Rating:
5.0

Nice guys thanks

Shaul V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Major complaint was that the boxes and packing materials that I requested were not included with the U-Haul. This proved to be a major inconvenience and the staff at Cervones indicated that there was little they could do. Next time please include what is purchased or notify user of inability to fulfill order ahead of time.

James O. 
Rating:
2.0

The vehicle was dirty inside throughout the cab and compartments. The vehicle warning lights indicated two low tires and oil service needed. The roll up window knob was missing.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

jorge P. 
Rating:
5.0

While the locations did a great job, I would rate UHAUL corporate as a 0 of of 10 for this experience. You failed to do your job and what you stated you would do for me as the customer. I was supposed to get a call approximately 48 hours before my registered pickup date because the equipment wasn't available when I made me reservation (two weeks ahead of my pickup date). I received no such call and had to call the morning of my pickup just to see if I even was getting the equipment. Only when i called one and a half hours before my pickup did I get the information that my equipment was at a different location. I would never recommend UHAUL to anyone, because clearly they cannot handle doing the things they promise their customers. I would gladly pay the 20-30% more to go with another company just so I didn't have to deal with their nonsense.

Ryan W. 
Rating:
5.0

Couldn't have been better!!

Neftaliz V. 
Rating:
5.0

I will send everybody and anybody that needs a truck to this location

Justin P. 
Rating:
5.0

This location was great however the wappingers location is where I made my appt by phone call the person made the appt for the wrong day so I had to travel almost 10 miles out of the way to beacon due to uhauls mistake not only did the lady on the phone with corporate say there was nothing she could do to reimburse me for the inconvenience I also had to pay more to go out of my way because you guys charge by mile. So u haul has very poor service the beacon store though had great service. Corporate and wappingers store not so much

John R. 
Rating:
5.0

Customer did not leave a comment.

Dion M. 
Rating:
3.0

The returning process is very frustrating. I tried the website multiple times to return the vehicle after hours and it kept saying that my session expired. Then I tried the Uhaul app and it wouldn't allow me to finish the process - when I submitted photos of the inside of the van and the app went all white with a dismiss button at the top. I gave up.

Clara M. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Natalie L. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
2.0

No customer service. Rude, disrespectful. Unhelpful. Terrible walkthrough on turn in.

Joseph E. 
Rating:
5.0

Service was great! Perfect explanation of everything and was very friendly and kind. Thank you.

Ryan C. 
Rating:
3.0

The truck wreaked of cigarette smoke and the transmission felt like it was going to die every time I stepped ok there ignition.

NICHOLAS C. 
Rating:
5.0

Easy late night pick up. No issues everything was ready. Dropped off during business hours next day and they were very friendly and helpful with the return.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

CRISTINEA U. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

ARIADNE S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE F. 
Rating:
5.0

Customer did not leave a comment.

JAMESG A. 
Rating:
5.0

Very helpful and accomodatinfg when we had to move up our pick up time

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
3.0

When someone reserves a truck and the reservation is confirmed, make sure his or her truck is actually reserved instead of wasting 3hours of their time.

Shah M. 
Rating:
5.0

Customer did not leave a comment.

FRANKJ JR D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
3.0

Customer did not leave a comment.

HOLLY R B. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

JULIANLOUIS G. 
Rating:
5.0

Customer did not leave a comment.

MICHAELG L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASJ H. 
Rating:
3.0

there was no water in the window washer reserve, windows were very dirty, AC was not working on 90 degree plus day, brake pedal very narrow and easy to slip off of someone should check on each truck before it goes out to correct and maintain these items for the safety of the public as well as your own liabiity these are constructive comments not meant to be demeaning.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

MARCELLAHILDA B. 
Rating:
5.0

Customer did not leave a comment.

Dana C. 
Rating:
1.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

BERTRAMH JR B. 
Rating:
1.0

Location was fairly easy to get to but the lock box key area was infested with spider webs and spiders - definitively needs some attention. The truck was fairly clean but the AC blew hot air no matter what setting it was on ... it was 105 degrees yesterday while I was using the truck so that was fun - thanks a bunch!! I will definitively not be renting from U-Haul again!

Zoran C. 
Rating:
3.0

Good.

Jair T. 
Rating:
1.0

I was rented a truck that had multiple maintenance errors, for example service air bag, service tire monitor system etc. The truck itself was filthy, I also had erroneous charges on my account, which included a $3.75 charge by the uhaul pick up location. When I called the pick-up location Cervones to address this issue I received no call back. I have time stamped pictures of the condition of this truck, that I also shared with Kyle at Cervones.

KERRIHELEN C. 
Rating:
3.0

Clean the back of the truck. It was disgusting. The customer before us should have done it—it was their mess!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JACOBASHER H. 
Rating:
3.0

Poughkeepsie NY U-Haul called the wrong person with a similar name to confirm a 20 foot truck and car tow reservation. Since this person was the wrong person they cancelled my reservation. I by coincidence stopped by to reconfirm my reservation and pick up moving products when I discovered it was cancelled! I needed to move out in 2 days! The staff called the Regional Director in New York area. That person found another 20 foot truck in Standfordville 20 miles away and a car tow in Beacon 13 miles that was 33 miles verses the 3 miles in Poughkeepsie! No one from U-Haul as a courtsey could pickup and deliver for me the truck and tow to Poughkeepsie to save me miles and time for their mistake. Standfordville NY U-Haul is where I needed to pickup the 20 foot truck. It seems that the U-Haul team is inefficient. Knowing that I was embarking upon a 3000 mile road trip they did not check the road worthiness of the truck. They did not check to the tire pressure or the condition of the tires which exploded and de-laminated about 906 miles into the trip! They were not helpful in assisting to contact U-Haul roadside emergency when our rear inner tire exploded and de-laminated. They hung up. U-Haul Emergency Road Assistance is a Joke!. You get a recorded voice telling to you to send an Email request for assistance. This would lead to faster assistance! First of all this country does not have internet service in every corner of the country. Not everyone has a $1000 plus cell that one can email from. Thank God a wonderful patient gentleman by the name Dave answered the phone. He sent a roadside gentleman to replace the tire. He also, checked the condition of all the other tires and added or reduced the pressure where needed. He advised driving carefully due to the misalignment of the front wheels. Beacon NY U-Haul were generally friendly. They made sure we got a car tow after an accidental cancellation of our reservation. Unfortunately, no one explained how to enter into vehicle once loaded onto car tow. Nor did they not hook up the backup lights. The gentleman who changed our tires informed us how to flip down the side fender to get into the towed car. He hooked up the back up lights. Next time I must hire a U-Haul vehicle, I will bring along an auto repair service person to check the vehicle. If you don't you take your life in your hands.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

MARJORIEE B. 
Rating:
5.0

Excellent place to do business

MATTHEWS C. 
Rating:
4.0

Customer did not leave a comment.

NICOLEM G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

MARKROBERT G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERWASHI M. 
Rating:
5.0

The online portal to return the vehicle after hours would not work. Didn't receive the email til much after I left the location resulting in a $20 charge.

ANDRES R. 
Rating:
4.0

Customer did not leave a comment.

GILBERTKEITH M. 
Rating:
5.0

Check out software needs to be improved.

DERRICKWEI-SHUN M. 
Rating:
5.0

So Smooth! Ryan and team extremely helpful, flexible and courteous! couldn't get any better.

JOSEPH K. 
Rating:
2.0

I make reservations to pick up the truck at 6:00 am. And that person never send me the code to open the lock , so i have to call more the 10 times. If course it's to hourly and no body answer the phone, finally at 6:30 somebody answer the phone and the guy have to come to handle the keys, so i got late to work!! Than when i returned the truck they charged the insurance fee, witch i NEVER requested, and i told the person, why i have to pay for something , that i don't agree??? He said he had to call u-haul people and let me know if i can get my money back for the insurance, never call me and when i check my statement, i have the charge already for the full amount, It's really no cool. Thanks.

GERARDO M. 
Rating:
3.0

I email them about why I was being change so much and they never email me back , I called the owner said he call me back and never did . That is rude and unprofessional. I will never rent from uhaul again I will also tell my friend and family too my experience as well . Have a nice day

ROSEMARIEM G. 
Rating:
5.0

Very easy and accommodating

ANDREWE III G. 
Rating:
5.0

The representatives at the location I used were wonderful! I was happy with the assistance, speedy service, and the friendliness.

Trace K. 
Rating:
5.0

Customer did not leave a comment.

PHILIPT M. 
Rating:
5.0

Throw out your online reservation system. I started out at home with the reservation. Couldn't get through it. Crashed four times, made me start over, wouldn't let me choose a pick up time. I gave up. Then I got an email confirming a pick up time of 7 a.m. I wanted 9 a.m. The day of, I arrived 15 minutes early to use the check in system. It found no reservation for me. I tried again, logging in as I had, it then found my reservation under another name. At this point I went back home to get out of the cold, as I was in a parking lot and the office didnt open for another 40 minutes. I called from home, talked to one rep, who then transferred me to a specialist. We were making progress when she got locked out of the system and suggested we start over. She said I had to be near the truck, so I drove back over. We started again I signed in and the system found my reservation under my name. We continued with the process until the system crashed again. By this time the office had opened (early) and he took over checking me in.on the office system. He had trouble too. I finally got the truck 1 hour and 20 minutes afyer the (wrong) pick up time. The office also had trouble checking the rental back in. He said it's a common occurrence. I'd have been better going to Home Depot and renting their van. Much easier.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Friendly team :)

SANDRAKAY A. 
Rating:
3.0

Customer did not leave a comment.

THOMASMICHAEL JR A. 
No reviews have been submitted for this location.

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