Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)

752 reviews

3000 Mulford Rd   Mulberry, FL 33860

(863) 425-0160

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 1:30 pm

Services at this Location:

Contact Us

(863) 425-0160

3000 Mulford Rd
Mulberry, FL 33860

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JESUS V.  |  Overall Experience 
Rating:
5.0

DIANE IS A BREATH OF FRESH AIR.Pay her more,she makes the expensive rental fees seem more bearable with her cheerful attitude.Thanks Jesse and Debi Allbritton

Jesse A.  |  Overall Experience 
Rating:
5.0

I would of recommended this facility to friends a few months ago, but the phone call before last, when your staff didn't know I had picked up, they were talking about me and saying some things that should not be said. Then she tried to cover by asking me about my business. It was highly inappropriate.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Very easy process. Affordable. And helped my move go quickly and smoothly. Would use again for sure.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Warren H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBA R. 
Rating:
5.0

This storage facility is a great place to leave your belongings It’s very clean.,easily accessible and the staff is wonderful. Very friendly and helpful. I woukd definitely use them again. Give them a 10

Gloria V.  |  Overall Experience 
Rating:
5.0

Last time in our unit, the temperature was extra warm, the air setting was at 78, probably too warm for some items in the unit. We emptied our unit due to the outrageous increase in our monthly fee. Almost 43% increase.

JAY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

DEFINITELY recommend that the renter has tie down straps and not just bungies for the cargo to prevent shifting.

Mark C. 
Rating:
5.0

It has been stupendous customer service and location, thank you 👍😀

German R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

The 2 ladies working there are such a pleasure to interact with. 🥰

BONNIE H. 
Rating:
5.0

No issues.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
3.0

Customer did not leave a comment.

RUTH W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

All of the staff I had interactions with were super friendly and made me feel like I was the most important thing for them to deal with that day. The unit was clean when I arrived and the facility itself was very well maintained and you could tell they took security of your belongs seriously.

Brandon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Marsa H. 
Rating:
5.0

Need more Ford vans in this area. these places are forced to use equipment that costs more but have the facilitate the use of vans. Also the availability of these Ford vans is very limited as can be observed by the reservation schedule. I believe this is a very underserved area for vans and pickup trucks. This is a CORPORATE issue not a contractor issue. I would rather deal with these people than the people at the North Lakeland U-Haaul store. In fact, I will NOT return to the corporate store.

Earl K. 
Rating:
5.0

Customer did not leave a comment.

BERNARD B. 
Rating:
5.0

They were very nice and efficient.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
2.0

We registered for 8 am so check in as location didnt open until 9. We were able to get second contact updated to get code to lock 1. It was empty. Called customer service and got code to lock 2. Empty. Called customer service 3rd time to be told wevould go too cation further away for different pick up or wait an hour for location to open. Didnt want to spend extra money for mileage on truck so waited. When opened and explained to person in office, all she said was ok can I have drivers license to finish registration. No apologies for failure toward key or delay in pick up or that we were inconvenienced at all. And then we were checked out as if we picked up the truck at 8 am instead of the 9:30 that it truly was. I will never rent another Uhaul from this location again. Very, VERY disappointed, upset and dissatisfied.

Jeri M. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
3.0

I was disappointed. The address online was incorrect I called a Lake Wales location where I attended to drop truck off at. After I PUT GAS back in truck. I had to drive 2-3 different locations to put truck at. And of course Uhaul charged me front the gas not in truck. Horrible experience!!!!!!!

Shayla H. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Make the pickup process easier. We encountered issues and spent an hour with 800 customer service seeking resolution. The service agent Kali was phenomenal though.

Sheila H. 
Rating:
1.0

Left front tire was shimmering terribly.

James L. 
Rating:
5.0

My original pickup location was Whit's Lumber in Bartow. But there was no key and they were closed. Champion Self Storage was fantastic and I will always use them from now on for any UHaul pickups. They were great.

SEAN P. 
Rating:
5.0

Uhaul's new computer system that does not retain regular customer's information and the crappy "scan your license" and upload that has to be done everytime, and doesn't work on my phone... sucks.

James G. 
Rating:
5.0

Let me know I need to check vehicle in before I drop keys in box

KIMBERLLY H. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Crystal Lee was super helpful, if I lived closer and needed services I would see her again.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

ANDREA E. 
Rating:
5.0

What I didn't like was that I had to go to another location to pick up my confirmed reservation. It's super aggravating on move day.

ANGELA Q. 
Rating:
5.0

N/A

MARQESIA L. 
Rating:
5.0

Champion Self storage staff were professional, friendly and easy going. We also stored our belongings there while we had a hone built. Prices were very competitive and the location was very well secured. Would Defenitly rent a u-haul or storage space there again!

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

EXCELLANT staff & facility. Always helpful and very well maintained.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn K. 
Rating:
3.0

maintenance on the tiedowns need to be addressed s to oiling the tie systems

David D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Diane and the rest of the staff at this location were amazing! They were all super helpful to us while we were under a stressful situation. We would highly recommend them to anyone considering U-Haul. 5 stars, plus a hundred more!

Diana R. 
Rating:
5.0

Personnel went out of their way to help with getting the reservation right since the on-line booking tool did not capture the correct preferred pick-up location.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

KEITH V. 
Rating:
5.0

I have several storage units at this location so it was convenient for me to drop the truck where I rent storage space.

Staci M. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

AbhayKumar S. 
Rating:
5.0

Ppl in this location very friendly and helpful

FELIX O. 
Rating:
5.0

Great Customer Service

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

The people here are always so nice and helpful

MICHAEL H. 
Rating:
5.0

I was not a fan of the mobile process on pickup day. It was too long and drawn out. Took longer than expected overall.

Erica D. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
2.0

The person incorrectly recorded the fuel less than what I was required to have the fuel returned at. She charged me $20 for a fuel charge. When I saw it on my receipt, she said she could not correct it. I made it a point to fill up to EXACTLY where the fuel gauge was when I picked up the truck.

Jonathan B. 
Rating:
5.0

STAY NICE AND HELPFUL LIKE DIANE

Cassius C. 
Rating:
5.0

Awesome staff-friendly and professional! Will recommend and use them again!

Kiva H. 
Rating:
4.0

Customer did not leave a comment.

trace C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

talma L. 
Rating:
5.0

Diane went out of her way on customer service. I was on a tight deadline to get moved she made the process smooth... I would use them again over any others...

Debra S. 
Rating:
5.0

Overall friendly and courteous. Exceptionally helpful.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
1.0

We put down 120 dollars give it take. When I went to drop it off the girl tried over charging me! First it was that I owed $180 then $80 then $60 the. $37. She tired running my mother in-law and father in laws credit cards. Neither would go through (there was plenty of money on the cards) when my husband went today to pay it was only $18. That woman was trying to rip me off. She should be fired!!!

Joy B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Gerardo C. 
Rating:
5.0

Te atienden muy bien el servicio es especial muy buenas personas lo recomiendo

areil H. 
Rating:
5.0

I can't think of anything everything was up to standards and very professional

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Friendly staff, Clean truck

DAX F. 
Rating:
2.0

I requested only a dolly and I never received it, and I still got charged for the dolly and furniture pads when I never even received them

George R. 
Rating:
5.0

Customer did not leave a comment.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

jamie F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Breanna C. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
4.0

Rates are high per mile. Otherwise it was a great experience.

Kathleen S. 
Rating:
5.0

Great fast experience! Truck smelled good and ran great. Will use again :)

Jesse M. 
Rating:
5.0

Diane and DeAndre' were very helpful in making sure my experience was Excellent. They had to make sure my reservation went through, as for some reason it kept kicking back the reservation; gave me extra miles for the long process and mishap. Thank you to the both of you for making sure I trip was successful and stress free!

Solomon H. 
Rating:
3.0

Customer did not leave a comment.

Genesis Q. 
Rating:
4.0

Customer did not leave a comment.

Anita F. 
Rating:
5.0

Customer did not leave a comment.

Lacey A. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

ALAMEDA M. 
Rating:
5.0

The experience was awesome. Nice and clean facility. Staff was polite and welcoming. Will return in the near future.

Deanie S. 
Rating:
5.0

Pick up location was excellent and very helpful!

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
3.0

The truck was dirty inside the cab, the windows needed washing, the visor was broke, the light switch needed repair

Philip D. 
Rating:
5.0

Amy took care of all my needs and was fun to work with.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
3.0

Was told that I should not be bringing trailer back to them as they were getting rid of their trailers. After looking at my contract they sain ok put the trailer over there. Nevered looked at it just sani park it over there

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Tyree A. 
Rating:
5.0

Great experience!

Joe C. 
Rating:
5.0

Have had several years past experience with this facility and never had any problems. Hope that this renewed relationship will be as pleasant as those in the past.

Dan G.  |  Reservation 
Rating:
5.0

Friendly and very helpful

STACI M.  |  Reservation 
Rating:
5.0

Diane has such amazing customer service. She is very caring and personable. She is also very educated on everything, she answered every question without hesitation. Very happy customer.

Allyssa P.  |  Reservation 
No reviews have been submitted for this location.

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