Customer Reviews for Champs Auto of Lebanon
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location was difficult to find. There were multiple business locations operating under the same name. Took 3 stops to find the correct one. Entrance to correct location was poorly marked

Rating:

1.0

I booked the uhaul for an 8am pick up time and it got pushed to 12pm. I called the day before and asked if I could pick it up earlier so I could hit the road. The lady said it still wouldn’t be available until 12pm. The morning of my move I called again around 10am to confirm the 12pm pickup and they told me the truck was ready at 8am and I could have picked it up first thing in the morning. That set me back 3 hours. After driving for 10 hours and unloading, I took it to the drop off location that required a code to open the gate and uhaul never provided me a code. I called customer service and they also couldn’t provide me a code. They sent me to another drop off location further away which didn’t require a code. Long story short I didn’t get home until 3am. I lost 4.5 hours of my day because of poor communication from U-Haul’s poor customer service. I would highly recommend using a different company if you are moving.

Rating:

4.0

Website hours need updating. Customer service great once they arrived. Phone number on U-Haul app needs updating for this drop off site. Printing a receipt for returning a trailer should not be next to impossible

Rating:

2.0

Drop this place. Nobody there to return U-Haul. Played phone tag to try to find someone to come and help me

Rating:

1.0

No one there except detail person and could not find entrance to location will never rent a uhal again

Rating:

5.0

Mobile drop-off so didn't work with any personnel. Address took me close, but difficult way to enter. Think that's more of a Google issue than u-haul.

Rating:

1.0

Very difficult to get into the parking lot to return the truck. The lot was not well maintained and looks like a junk yard. I was unsure were to park the truck but a tow truck driver helped me find a spot. No one from Uhaul was there when I arrived. Finally as I was about leave, someone showed up to check in the truck. Do not use this location

Rating:

3.0

My pickup location was changed the when I got there they only had 1 trailer and it was missing a wheel, they down graded me to a smaller trailer made things very difficult for the amount of things I had to move. When I made my reservation it said they had 3 trailers the size I need available, this is the second time I have made a reservation only to arrive and not have what I had ordered. I and very unhappy with Uhaual

Rating:

3.0

I had to lift the trailer up to my truck, and unload it myself. There is no jack in order to raise and lower it to the vehicle you are towing it with. Therefore I hurt my back having to pick up. It is such a heavy trailer without the proper mechanical means to raise and lower it.

Rating:

1.0

No one was there at location during normal business hours.

Rating:

5.0

I spoke with a lady name, Sharon. She said that she’s worth the U-Haul for 20 years and that my situation with U-Haul from my drop off location being changed from Lebanon, Tennessee to Memphis Tennessee was the strangest she has ever heard of she switched my location. To champs auto he gave me extra miles to make sure that I would not be charged for mileage due to the fact that U-Haul was at fault. I’ve never experienced this from U-Haul. I’ve been using U-Haul for years. I’m just happy that it’s over with.