Customer Reviews for Charlies Storage & Pawn shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlies Storage & Pawn shop

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Sina H.
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Customer did not leave a comment.

Robert S.
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Drop off was very easy and prompt.

YVONNE T.
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Customer did not leave a comment.

dana H.
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Thank you for the convince of being so close

MICHAEL SHAWN N.
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Ethel M.
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Louis G.
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JERMAINE T.
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Wendy W.
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GILBERT B.
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During the COVIT 19 PANDEMIC , all arrangements had to be handled online. The local representatives at Charlie's U-Haul, Charlie Solar Jr. and Mickey Fontenot handled the complete process with outstanding service! We started using U-Haul 49 years ago for personal and business use. We will only be using Charlie's U-Haul due to the outstanding service tendered by Charlie Solar Jr and Mickey Fontenot..

Anthony B.
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Everything was right on time....

JIMMY G.
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all good

Richard A.
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Customer did not leave a comment.

Robert L.
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no one at property

Leonce D.
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Customer did not leave a comment.

Robert M.
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I find the best things is you can always have someone in the office 7 day a week.

John O.
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Customer did not leave a comment.

Jeffrey F.
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Mrs. Fontenot was very helpful.

kevin J.
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Smooth and easy transaction, Also Ms. Mickey was extremely helpful

Brandie B.
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Very nice people

Bobby C.
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We were scheduled to pick up a 15ft truck and car trailer in Vacherie. No one showed up to allow us to pick up the equipment. We drove 40 minutes to get to the location. Uhaul scheduled us to pick up the equipment in Morgan City, another 40 minutes the other direction, totally out of our way. The customer service in Vacherie was an awful experience.

DEREK R.
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My experience was great

Neil C.
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Had to go to this location since the original location couldn't fulfill my reservation. Truck filthy outside and in. Cigarette ashes in ashtray. Wiper blades were worthless.

Bryan B.
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Customer did not leave a comment.

STEPHEN C.
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STACY S.
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All equipment should be check throughly before renting I rented a dolly andcine of the straps were broken causing my vehicle to shift off the side of the trailer which could have been a DIASTER....reported the problem so this won't happen to anyone else. Customer Service was GREAT nice and courteous

VICTORIA H.
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Have more U-Haul trucks, but other than that I appreciated the customer service was really nice:-)

Bryan B.
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Customer did not leave a comment.

Karl Y.
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NA

lowell K.
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I didn't drop a trailer here so they're paperwork is off

Gabriel B.
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Customer did not leave a comment.

Desiree M.
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Chris E.
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Sunday E.
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Nothing at this time. Everything was fine.

Melvin B.
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Angela B.
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Went above and beyond to make sure everything was fine with the trip and the return of the vehicle.

Hannah K.
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Glenda B.
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Dont rent out dirty , wrecked , bad tires. Many calls made for help to uhaul. Tire

SANDRA H.
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Customer did not leave a comment.

Gerald S.
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Nothing to improve really. I don't remember their names but there are two women, they both were expert at this and helped make the rental so so easy for us.

Shalacey W.
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As for as the 6'12 U-Haul trailer I've rented, it was okay. I really think that if it was a little bit bigger, it would've been prefect. I think y'all should really consider making a bigger U-Haul trailer. Thank you so much U-Haul!

Lucinda C.
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Scott R.
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JAMIE N.
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Justin B.
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Kenneth V.
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John O.
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MALORY G.
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Better online services. The system is not synced well. I always call and place a hold on the uhaul.

BETTY B.
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The trailers were james together. They told my son to just pull the one we rented out.He was amazed that it didn't tear up coming out/

keelta J.
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Customer did not leave a comment.

Kimberlyn M.
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Despite calls in instruction we were never able to open the key box and cancelled the reservation. I will not rent again unless I can go to the counter.

Kristy M.
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There was broken glass all in the back of truck and the truck leaked water from the grommets all over my furniture .

FRANK R.
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Customer did not leave a comment.

DENISE B.
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Not happy charged for add day when not but a fe2 hours late not 24

DERRICK H.
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Customer did not leave a comment.

Jessica C.
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Second time using this location for my U- haul rental, and I will continue to use them in th future.

Karl Y.
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jack S.
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josphe A.
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Everything went well .

Brandon P.
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I didnt appreciate finding out that I would have to go like 30 miles to and from out of my way to get the vehicle. I found out hours later that the location I selected didnt have what I needed. Then i get charged all those miles that I shouldn't have been charged

James B.
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Customer did not leave a comment.

Jerisha C.
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Daniel A.
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Get the a better computer and a set up.

Ryan L.
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A/C did not work on truck and the truck was damage badly but it was the only one they had. Not a lot of options at this location.

Taylor D.
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Nothing at all. All was well!

Rosalind H.
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Customer did not leave a comment.

Brenton C.
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My experience with U-haul was absolutely horrid, and I will never use the service again, I will pay more at any other company just to not deal with u-haul. First we showed up to pick up our truck and auto transport in a different location than I requested that was an extra 20 minute drive, but the trailer was at a separate location, which I wasn't informed of over the phone the day before. This added a lot of time onto our day, hours, which cut into our packing time and seeing my husband's grandmother in the hospital, plus the added gas and mileage. The truck was parked in a giant puddle, and we didn't receive any of the 3 dollies we ordered. So we drove the extra 30 minutes to pick up the auto transport(double the time for our drive home), there we received one dolly but not the other two we desperately needed to make moving easier. Which they only gave me a credit for the other two when I want my money back, because I don't plan on ever purchasing another item from your store. Then after packing everything in, and fully packing our truck we attempt to get it on the auto transport only to realize it doesn't fit, the back tires hung more than halfway off. So we had to leave some of our belongings 6 hours away and our truck, this is an added expense when we have to go pick it up, the hour and half it took to reconfigure everything and try and take as much as possible, some pieces of our animal cage had to be left behind that we had to repurchase here. We drove 50 minutes out of the way to return it, adding gas, mileage, and time again, the people at that store are very kind and issued me a refund for the auto transport but that doesn't change that it shouldn't have been necessary in the first place; and inconvenience us by hours, money, and tons of stress on our move day. Upon returning the truck the parking lot was littered with nails, not just a few, but nails everywhere, which is extremely unsafe for people trusting that the tires will get them where they need to go, and I drove my car through it, which is terrifying. Overall review is that U-Haul is the most incompetent company I've dealt with, and cost us much more than necessary while moving.

Thurmond G.
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I don't need to rate the dealer in Morgan City. My problem is with U-Haul Scheduling/Management,

NEAL T.
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Customer did not leave a comment.

Troy T.
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James E.
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CLIFF C.
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Jerry L.
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Hector T.
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the customer service lady there was very nice and very helpful ..

kirtley D.
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brittany H.
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Lawrence W.
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Dropped off the trailer after hours.

PHIL H.
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They canceled my order so I had to drive 60 miles to get what I needed ! I will try not to use UHaul again , will try HomeDepot . Was told to pick up at 9:30 and the store was open at 8 then they said my order was for Saturday not Monday !! Terrible service !!!!!

Brenda A.
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The inside of the truck I rented was full of mud, chicken bones, and other trash. I left it like I received it!

ROBERT M.
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Picked up trailer at a location down the street

Joshua B.
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Customer did not leave a comment.

Wayne H.
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Lucien L.
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Debora B.
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Truck pulled slightly to the left, and the windshield wipers were terrible. Need to be replaced. Other than that, ran great!!!

Damian L.
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Nothing needed.

Carl D.
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Customer did not leave a comment.

DONNA B.
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Customer did not leave a comment.

Roman C.
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Easy pick up/drop off. No problems or issues. Price reasonable. Overall great experience making our move easier.

MARCEY C.
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Customer did not leave a comment.

greg P.
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Customer did not leave a comment.

PAULA W.
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Roger B.
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Tell customers furniture mats must be refolded or customer will be charged $2/pad,

JERRY R.
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These folks were very helpful and very accommodating and desired to help.

DUANE L.
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Excellent service!

ROBERT M.
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Customer did not leave a comment.

Amanda K.
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Very satisfied with everything. The staff was great, could not have asked for nicer people.

stafford B.
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Customer did not leave a comment.

SHANE S.
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All four tires were low one had 18 psi 12psi 30 psi 48 psi max was 65 . I took and aired up them. Also was told I could drop off at any location. After email I got it wouldn't open to show me drop off ...so I called 1800 number lady told me the Pacific location that I needed to drop it off I Googled it while on the phone it was 30 mins away. From my home. I'm very pissed cost me 20$ extra in full and 1.5 hrs with traffic to take there when. There was another location very close....my whole experience was not good!!!!!

CINDY M.
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Great service and friendly personnel!

Alvin H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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